This month’s DeskDay update is packed with enhancements designed to tackle operational friction and improve both end-user experience and team collaboration. Key updates include the introduction of a new web portal for IT-Connect, enabling end-users to easily create, track, and manage their support tickets. Additionally, we’ve streamlined collaboration by adding the ability to link internal knowledge base references directly to tickets.
These new features, along with a range of other valuable improvements and bug fixes, are all aimed at improving efficiency, reducing manual effort, and enhancing consistency in your daily operations. Here’s a breakdown of what’s new this month—
The new web portal is the latest upgrade to the DeskDay ecosystem, joining the already awesome lineup of Teams, mobile, and desktop. Now, your end-users can pick their favorite platform-whether it’s mobile, desktop, Teams, or the web-to create, track, and manage their tickets. It’s all about giving them the freedom to choose how they want to interact with the support team.
This feature streamlines collaboration between techs by allowing them to add internal notes and link relevant Knowledge Base articles directly to a ticket. It makes it easier to access and share useful information, speeds up ticket resolution, and reduces repetitive communication. It also fosters better knowledge sharing within the support team.
We’re excited to roll out a new set of updates designed to give you greater control over customer communication, visibility into tasks, and flexibility in user management. These enhancements are part of our ongoing mission to simplify operations and elevate the service experience for both techs and users.
This enhancement empowers MSPs to create branded, client-specific communication for critical user workflows. It improves professionalism, reinforces the MSP’s identity, and ensures a consistent user experience during onboarding and support events like password resets or lockouts—key touchpoints that influence client satisfaction.
Bringing tasks into the watchlist allows all user roles to monitor time-sensitive or priority actions in one central view. This significantly enhances visibility and accountability, making it easier for techs and managers to stay aligned on what matters most—especially in high-volume MSP environments.
MSPs can now designate who receives activation links, reducing the risk of premature user activation or missed invitations. This is particularly valuable in structured onboarding processes where user creation and activation may be handled by different roles (e.g., admin staff vs. client managers).
This month’s product update brings features that directly tackle the daily operational friction you have been facing as an MSP.
Whether it’s automating routine tasks, improving how your team communicates with end-users, or cutting down unnecessary alerts, this update is built around clarity, control, and efficiency.
From behind-the-scenes refinements to powerful new modules, every improvement is designed to save time, reduce human error, and deliver a more consistent experience to your end users.
Here’s a breakdown of what’s new—
Say goodbye to repetitive manual steps. Our new Workflow Automation module lets you automate ticket actions based on custom triggers and conditions—so your team can focus on solving problems, not shuffling them.
Now you can set company-wide email signatures for all outgoing messages while allowing individual techs to personalize their own —ideal for maintaining a professional tone across diverse teams.
We’ve overhauled the notification settings UI to make it easier to control who gets notified, when, and how—based on technician roles and ticket types. Cuts out notification noise and ensures the right people are alerted at the right time.
No more boilerplate messages. You can now design and tailor every part of your email notification alerts—subjects, body, dynamic variables—to fit your tone and service expectations.
March may be behind us, but the excitement and momentum from the season of March Madness are still fresh! Much like the thrilling buzzer-beaters and unexpected upsets we saw in the games, we’re bringing you some game-changing updates that will make your MSP operations just as dynamic.
With the energy of March driving us forward, we’re excited to share the latest features and improvements we’ve added to DeskDay last month. These updates are designed to include a revamped notification center for more control and new critical reports to give you valuable insights into your techs, customers, and users.
Check out what’s new and see how these enhancements can take your service desk to the next level.
You can now copy and paste images or screenshots directly into chats, with image previews displaying right in the chat window. No more tedious attachments – just faster, contextual communication.
Enjoy enhanced controls for managing notifications, now customizable per channel and role. You can fine-tune who gets notified, how, and when, all while maintaining efficient communication across your team.
We’ve introduced a global setting for customer notification preferences. Now, you can set notifications for customers, ensuring they only receive what matters most to them.
Now control notifications for individual channels instead of applying a blanket setting. Tailor each experience to your needs, improving overall efficiency.
Fixed critical reports are now available for techs, customers, and users, offering you better insights and data visibility.
Stay up to date with the latest versions of IT-Connect applications, ensuring smooth integrations and operations across your end-user systems.
Business Email Requirement : DeskDay now requires signups to be made using business email addresses, enhancing security and ensuring legitimacy in user accounts.
Card Payment Restrictions : We’ve added a restriction limiting card payments to two charges per card per day, helping mitigate fraud risks.
Payment Security Enhancements : To further safeguard transactions, payments will be blocked if the card country and IP address country don’t match, ensuring secure and legitimate financial operations.
February might be the shortest month of the year, but we’re making every day count. It’s that time when businesses push hard, shaking off the winter lull and gearing up for a year of growth. And at DeskDay, we’re doing exactly that—laying the groundwork for some of the biggest feature enhancements yet.
This month, we’re not just fixing things—we’re building for the future. The kind of updates that will save you time, reduce friction, and make your service desk work smarter, not harder.
Automation & Workflow Enhancements – Smarter automation for streamlined operations.
Customizable Notification Templates –Fine-tune alerts to fit your business needs.
Customizable Signatures –Set signatures at both company and individual levels.
Billing Module Upgrades – More flexibility in invoicing and payment management.
Social Login for Technicians – Faster sign-in via Microsoft 365.
Copy-to Option in Ticket Creation – Easily include relevant users in tickets.
Side Conversations – Keep vendor discussions inside tickets for complete visibility.
Xero Integration – Sync DeskDay with Xero for seamless financial operations.
Helena – DeskDay AI Agent – AI-powered assistance to enhance efficiency.
Hudu Integration – Connect DeskDay with Hudu for smarter documentation.
New Reports for Resources & Customers – Deeper insights for better decision-making.
Notification Fixes – Ensuring alerts align perfectly with roles & permissions.
Europe Data Center Expansion – Strengthening infrastructure for global reach.
SLA Feature Enhancements – Reinventing service level agreements for top-tier support.
The new year is in full swing, and so is our first major update of 2025💜! If your MSP resolutions include better team management, seamless email integration, and more control for your customers, we’ve got you covered.
We know how important it is to manage your team’s access and responsibilities effectively. Define clear roles for your technicians and assign granular permissions accordingly. Whether it’s limiting access to sensitive data or ensuring the right people handle specific tasks, you now have full control over who does what in DeskDay.
Easily connect your Google or Office 365 support mailbox with DeskDay for automated ticket conversion. No more missed emails—every support request becomes a ticket automatically. Plus, reply directly from your configured mailbox and even set it as your primary support channel!
We’re also introducing the Super Manager Role for your customers. This role allows designated customer contacts to have elevated access, enabling them to manage their own tickets, their users’, and more.
As we turn the page to a new year, it’s the perfect time to reflect on what we’ve accomplished together.
December was all about delivering what you’ve been asking for! From rolling out the much-awaited beta version of custom email integration for Google and Office 365 to adding a slick twist with email templates for announcements, we’ve been busy packing in features that make your daily grind smoother and smarter.
As 2025 kicks off, we’re more pumped than ever to build features and refine DeskDay that empower you to do what you do best: keep IT seamless for your customers.
Let’s dive into what’s new and what’s next! 🚀
Easily integrate your Office 365 or Google support mailbox with DeskDay for streamlined ticket management. You can now automatically convert incoming emails into tickets, ensuring no customer issues slip through the cracks. Reply directly from your configured mailbox for a seamless experience. For added personalization, the configured mailbox can also be set as the primary support channel, replacing DeskDay’s default mailbox.
The upgraded announcement feature now lets end-users receive your announcements regarding updates, maintenance schedules, or critical alerts in a pre-built email template designed by us. Neat and easy to skim!
As the year winds down and we look ahead to 2025, we’re focused on making DeskDay even more powerful and efficient for your MSP operations. This year has been all about listening to your feedback, refining our features, and delivering updates that truly make a difference.
With these latest enhancements, we’re setting the stage for an even stronger DeskDay experience in the new year—helping you simplify workflows, enhance service delivery, and stay ahead in a competitive landscape.
Here’s a quick look at what’s new and how it’s designed to elevate your business.
Notify end-users about outages, scheduled updates, and urgent notifications without the hassle of managing a contact list. With our redesigned Announcement feature, enjoy a fresh, intuitive interface, faster navigation, and a preview option to ensure your announcement looks perfect before sending or scheduling.
DeskDay now seamlessly integrates with NinjaOne to create a unified PSA-RMM solution. Enjoy automated ticket generation, faster alert handling, and chat-based ticket resolution—all with remote device access from DeskDay. Boost productivity, ensure quicker responses, and enhance your operational efficiency.
Billing is now easier with our recurring invoice and invoice reminder features. These updates automate the invoicing process, reducing manual effort and minimizing the risk of errors. Keep your cash flow steady and ensure customers get all the payments with streamlined invoice reminders.
One update many of you have been asking for is finally here! The MSI file for IT-Connect simplifies deployment across end-user devices. Instead of time-consuming manual installations, you can now push IT-Connect to multiple devices effortlessly, ensuring all your end-users are set up quickly and consistently.
As October ushers in crisp air and golden leaves, we’re recapping some of the freshest updates we’ve just launched to make your work smoother and your service even sharper. From mobile support on the go to expanded integrations, these upgrades are designed to boost your MSP’s efficiency and client satisfaction alike.
No more being tied to the desk! Our new Mobile Service Desk app is now available, giving techs the flexibility to manage tickets and deliver support wherever they are. Perfect for quick resolutions and enhanced customer service, the app keeps you connected on the go, ensuring faster responses and increased client satisfaction.
Our popular integration with NinjaOne (Beta) is now accessible to every DeskDay customer. This feature lets you automate ticket creation from system alerts and access client devices directly from DeskDay. Centralized alert management and streamlined troubleshooting mean less downtime for your clients and more time for your team.
Make billing easy with our new QuickBooks integration, now live! Connect QuickBooks to DeskDay and simplify invoicing with auto-generated entries. This enhancement is designed to eliminate manual billing errors and keep finances in order, so you can stay focused on delivering great service without the hassle.
As September rolls out, we’ve made some serious upgrades to DeskDay that were designed to supercharge your MSP’s efficiency. Whether it’s the early access to NinjaOne RMM our Mobile Service Desk to our privileged customers, or streamlined billing with auto-generated invoice numbers, these new features are here to lighten your load and boost your performance.
Take a look at the release notes and discover how these enhancements can help you deliver faster, smarter service for your clients.
The DeskDay-NinjaOne integration simplifies MSP operations by automating ticket creation from system alerts and providing direct remote access to client devices. This allows MSPs to respond faster to issues, preventing missed alerts and reducing downtime. The integration enhances productivity by centralizing alert management and remote troubleshooting within the DeskDay interface.
The mobile service desk lets MSPs manage tickets and provide real-time support from anywhere, increasing flexibility and responsiveness. Techs can address tickets on the go, improving service delivery without being tied to a desk, ensuring quicker resolutions and better customer satisfaction.
Exporting data from tickets, projects, and timesheets as CSV files enhances reporting and decision-making for MSPs. By providing quick access to critical information, this feature allows for easier sharing, auditing, and custom analysis.
Clickable dashboard data for tickets streamlines navigation and boosts tech efficiency. This update reduces time spent switching between dashboard views and ticket details, allowing techs to respond to issues faster. The enhanced navigation improves ticket resolution workflows, leading to quicker responses and higher customer satisfaction.
Chat mode indicators for private, public, or self-chat provide a clear communication context, reducing errors and privacy risks. Techs can confidently manage internal or user communications, knowing their current chat mode. This ensures smoother operations and secure interactions, whether handling private notes or engaging in public discussions with teams.
This August, we’re shaking things up at DeskDay with some seriously cool features that are all set to transform the way MSPs work. We’re introducing Multi-ticketing, Watchlist, and Message Hub—each one designed to make your service desk slicker, quicker, and more efficient than ever before.
These aren’t just upgrades; they’re a whole new way of tackling the day-to-day challenges MSPs face. Read the release note to see how smoothly your operations can run when you have the right capabilities at your fingertips.
By streamlining multiple ticket management, multi-ticketing addresses a common pain point in traditional service desks: the inability to manage multiple tickets simultaneously effectively. This feature allows techs to pin up to seven tickets, enabling them to work on all of them effortlessly without toggling ticket windows or losing context.
With live ticket timers, techs can monitor the time spent on each issue, ensuring prioritization and timeliness. Multi-ticketing transforms the service desk workflow by reducing the cognitive load and increasing efficiency, allowing techs to handle urgent tasks alongside routine inquiries, thus elevating the overall productivity and responsiveness of MSPs.
By keeping critical tickets, tasks, and projects just a click away, Watchlist helps MSPs quickly access high-priority or frequently referenced items without searching the entire Service desk system. Techs can customize the Watchlist as priorities shift and reduce stress by ensuring every critical task is readily available as a memory aid, always within easy reach. This streamlined access transforms how techs manage time and priorities, keeping them efficient and focused.
DeskDay’s Message Hub centralizes messages in a single, accessible location, reducing the need to toggle between screens or dig through multiple tickets to find and reply to conversations. Instant notifications ensure no message is missed, facilitating quicker responses and continuous progress on ticket resolutions. By streamlining communication, Message Hub helps MSPs improve operational efficiency and enhance the end-user experience by accelerating issue resolution.
This month’s DeskDay update is packed with enhancements designed to tackle operational friction and improve both end-user experience and team collaboration. Key updates include the introduction of a new web portal for IT-Connect, enabling end-users to easily create, track, and manage their support tickets. Additionally, we’ve streamlined collaboration by adding the ability to link internal knowledge base references directly to tickets.
These new features, along with a range of other valuable improvements and bug fixes, are all aimed at improving efficiency, reducing manual effort, and enhancing consistency in your daily operations. Here’s a breakdown of what’s new this month—
The new web portal is the latest upgrade to the DeskDay ecosystem, joining the already awesome lineup of Teams, mobile, and desktop. Now, your end-users can pick their favorite platform-whether it’s mobile, desktop, Teams, or the web-to create, track, and manage their tickets. It’s all about giving them the freedom to choose how they want to interact with the support team.
This feature streamlines collaboration between techs by allowing them to add internal notes and link relevant Knowledge Base articles directly to a ticket. It makes it easier to access and share useful information, speeds up ticket resolution, and reduces repetitive communication. It also fosters better knowledge sharing within the support team.
We’re excited to roll out a new set of updates designed to give you greater control over customer communication, visibility into tasks, and flexibility in user management. These enhancements are part of our ongoing mission to simplify operations and elevate the service experience for both techs and users.
This enhancement empowers MSPs to create branded, client-specific communication for critical user workflows. It improves professionalism, reinforces the MSP’s identity, and ensures a consistent user experience during onboarding and support events like password resets or lockouts—key touchpoints that influence client satisfaction.
Bringing tasks into the watchlist allows all user roles to monitor time-sensitive or priority actions in one central view. This significantly enhances visibility and accountability, making it easier for techs and managers to stay aligned on what matters most—especially in high-volume MSP environments.
MSPs can now designate who receives activation links, reducing the risk of premature user activation or missed invitations. This is particularly valuable in structured onboarding processes where user creation and activation may be handled by different roles (e.g., admin staff vs. client managers).
This month’s product update brings features that directly tackle the daily operational friction you have been facing as an MSP.
Whether it’s automating routine tasks, improving how your team communicates with end-users, or cutting down unnecessary alerts, this update is built around clarity, control, and efficiency.
From behind-the-scenes refinements to powerful new modules, every improvement is designed to save time, reduce human error, and deliver a more consistent experience to your end users.
Here’s a breakdown of what’s new—
Say goodbye to repetitive manual steps. Our new Workflow Automation module lets you automate ticket actions based on custom triggers and conditions—so your team can focus on solving problems, not shuffling them.
Now you can set company-wide email signatures for all outgoing messages while allowing individual techs to personalize their own —ideal for maintaining a professional tone across diverse teams.
We’ve overhauled the notification settings UI to make it easier to control who gets notified, when, and how—based on technician roles and ticket types. Cuts out notification noise and ensures the right people are alerted at the right time.
No more boilerplate messages. You can now design and tailor every part of your email notification alerts—subjects, body, dynamic variables—to fit your tone and service expectations.
March may be behind us, but the excitement and momentum from the season of March Madness are still fresh! Much like the thrilling buzzer-beaters and unexpected upsets we saw in the games, we’re bringing you some game-changing updates that will make your MSP operations just as dynamic.
With the energy of March driving us forward, we’re excited to share the latest features and improvements we’ve added to DeskDay last month. These updates are designed to include a revamped notification center for more control and new critical reports to give you valuable insights into your techs, customers, and users.
Check out what’s new and see how these enhancements can take your service desk to the next level.
You can now copy and paste images or screenshots directly into chats, with image previews displaying right in the chat window. No more tedious attachments – just faster, contextual communication.
Enjoy enhanced controls for managing notifications, now customizable per channel and role. You can fine-tune who gets notified, how, and when, all while maintaining efficient communication across your team.
We’ve introduced a global setting for customer notification preferences. Now, you can set notifications for customers, ensuring they only receive what matters most to them.
Now control notifications for individual channels instead of applying a blanket setting. Tailor each experience to your needs, improving overall efficiency.
Fixed critical reports are now available for techs, customers, and users, offering you better insights and data visibility.
Stay up to date with the latest versions of IT-Connect applications, ensuring smooth integrations and operations across your end-user systems.
Business Email Requirement : DeskDay now requires signups to be made using business email addresses, enhancing security and ensuring legitimacy in user accounts.
Card Payment Restrictions : We’ve added a restriction limiting card payments to two charges per card per day, helping mitigate fraud risks.
Payment Security Enhancements : To further safeguard transactions, payments will be blocked if the card country and IP address country don’t match, ensuring secure and legitimate financial operations.
February might be the shortest month of the year, but we’re making every day count. It’s that time when businesses push hard, shaking off the winter lull and gearing up for a year of growth. And at DeskDay, we’re doing exactly that—laying the groundwork for some of the biggest feature enhancements yet.
This month, we’re not just fixing things—we’re building for the future. The kind of updates that will save you time, reduce friction, and make your service desk work smarter, not harder.
Automation & Workflow Enhancements – Smarter automation for streamlined operations.
Customizable Notification Templates –Fine-tune alerts to fit your business needs.
Customizable Signatures –Set signatures at both company and individual levels.
Billing Module Upgrades – More flexibility in invoicing and payment management.
Social Login for Technicians – Faster sign-in via Microsoft 365.
Copy-to Option in Ticket Creation – Easily include relevant users in tickets.
Side Conversations – Keep vendor discussions inside tickets for complete visibility.
Xero Integration – Sync DeskDay with Xero for seamless financial operations.
Helena – DeskDay AI Agent – AI-powered assistance to enhance efficiency.
Hudu Integration – Connect DeskDay with Hudu for smarter documentation.
New Reports for Resources & Customers – Deeper insights for better decision-making.
Notification Fixes – Ensuring alerts align perfectly with roles & permissions.
Europe Data Center Expansion – Strengthening infrastructure for global reach.
SLA Feature Enhancements – Reinventing service level agreements for top-tier support.
The new year is in full swing, and so is our first major update of 2025💜! If your MSP resolutions include better team management, seamless email integration, and more control for your customers, we’ve got you covered.
We know how important it is to manage your team’s access and responsibilities effectively. Define clear roles for your technicians and assign granular permissions accordingly. Whether it’s limiting access to sensitive data or ensuring the right people handle specific tasks, you now have full control over who does what in DeskDay.
Easily connect your Google or Office 365 support mailbox with DeskDay for automated ticket conversion. No more missed emails—every support request becomes a ticket automatically. Plus, reply directly from your configured mailbox and even set it as your primary support channel!
We’re also introducing the Super Manager Role for your customers. This role allows designated customer contacts to have elevated access, enabling them to manage their own tickets, their users’, and more.
As we turn the page to a new year, it’s the perfect time to reflect on what we’ve accomplished together.
December was all about delivering what you’ve been asking for! From rolling out the much-awaited beta version of custom email integration for Google and Office 365 to adding a slick twist with email templates for announcements, we’ve been busy packing in features that make your daily grind smoother and smarter.
As 2025 kicks off, we’re more pumped than ever to build features and refine DeskDay that empower you to do what you do best: keep IT seamless for your customers.
Let’s dive into what’s new and what’s next! 🚀
Easily integrate your Office 365 or Google support mailbox with DeskDay for streamlined ticket management. You can now automatically convert incoming emails into tickets, ensuring no customer issues slip through the cracks. Reply directly from your configured mailbox for a seamless experience. For added personalization, the configured mailbox can also be set as the primary support channel, replacing DeskDay’s default mailbox.
The upgraded announcement feature now lets end-users receive your announcements regarding updates, maintenance schedules, or critical alerts in a pre-built email template designed by us. Neat and easy to skim!
As the year winds down and we look ahead to 2025, we’re focused on making DeskDay even more powerful and efficient for your MSP operations. This year has been all about listening to your feedback, refining our features, and delivering updates that truly make a difference.
With these latest enhancements, we’re setting the stage for an even stronger DeskDay experience in the new year—helping you simplify workflows, enhance service delivery, and stay ahead in a competitive landscape.
Here’s a quick look at what’s new and how it’s designed to elevate your business.
Notify end-users about outages, scheduled updates, and urgent notifications without the hassle of managing a contact list. With our redesigned Announcement feature, enjoy a fresh, intuitive interface, faster navigation, and a preview option to ensure your announcement looks perfect before sending or scheduling.
DeskDay now seamlessly integrates with NinjaOne to create a unified PSA-RMM solution. Enjoy automated ticket generation, faster alert handling, and chat-based ticket resolution—all with remote device access from DeskDay. Boost productivity, ensure quicker responses, and enhance your operational efficiency.
Billing is now easier with our recurring invoice and invoice reminder features. These updates automate the invoicing process, reducing manual effort and minimizing the risk of errors. Keep your cash flow steady and ensure customers get all the payments with streamlined invoice reminders.
One update many of you have been asking for is finally here! The MSI file for IT-Connect simplifies deployment across end-user devices. Instead of time-consuming manual installations, you can now push IT-Connect to multiple devices effortlessly, ensuring all your end-users are set up quickly and consistently.
As October ushers in crisp air and golden leaves, we’re recapping some of the freshest updates we’ve just launched to make your work smoother and your service even sharper. From mobile support on the go to expanded integrations, these upgrades are designed to boost your MSP’s efficiency and client satisfaction alike.
No more being tied to the desk! Our new Mobile Service Desk app is now available, giving techs the flexibility to manage tickets and deliver support wherever they are. Perfect for quick resolutions and enhanced customer service, the app keeps you connected on the go, ensuring faster responses and increased client satisfaction.
Our popular integration with NinjaOne (Beta) is now accessible to every DeskDay customer. This feature lets you automate ticket creation from system alerts and access client devices directly from DeskDay. Centralized alert management and streamlined troubleshooting mean less downtime for your clients and more time for your team.
Make billing easy with our new QuickBooks integration, now live! Connect QuickBooks to DeskDay and simplify invoicing with auto-generated entries. This enhancement is designed to eliminate manual billing errors and keep finances in order, so you can stay focused on delivering great service without the hassle.
As September rolls out, we’ve made some serious upgrades to DeskDay that were designed to supercharge your MSP’s efficiency. Whether it’s the early access to NinjaOne RMM our Mobile Service Desk to our privileged customers, or streamlined billing with auto-generated invoice numbers, these new features are here to lighten your load and boost your performance.
Take a look at the release notes and discover how these enhancements can help you deliver faster, smarter service for your clients.
The DeskDay-NinjaOne integration simplifies MSP operations by automating ticket creation from system alerts and providing direct remote access to client devices. This allows MSPs to respond faster to issues, preventing missed alerts and reducing downtime. The integration enhances productivity by centralizing alert management and remote troubleshooting within the DeskDay interface.
The mobile service desk lets MSPs manage tickets and provide real-time support from anywhere, increasing flexibility and responsiveness. Techs can address tickets on the go, improving service delivery without being tied to a desk, ensuring quicker resolutions and better customer satisfaction.
Exporting data from tickets, projects, and timesheets as CSV files enhances reporting and decision-making for MSPs. By providing quick access to critical information, this feature allows for easier sharing, auditing, and custom analysis.
Clickable dashboard data for tickets streamlines navigation and boosts tech efficiency. This update reduces time spent switching between dashboard views and ticket details, allowing techs to respond to issues faster. The enhanced navigation improves ticket resolution workflows, leading to quicker responses and higher customer satisfaction.
Chat mode indicators for private, public, or self-chat provide a clear communication context, reducing errors and privacy risks. Techs can confidently manage internal or user communications, knowing their current chat mode. This ensures smoother operations and secure interactions, whether handling private notes or engaging in public discussions with teams.
This August, we’re shaking things up at DeskDay with some seriously cool features that are all set to transform the way MSPs work. We’re introducing Multi-ticketing, Watchlist, and Message Hub—each one designed to make your service desk slicker, quicker, and more efficient than ever before.
These aren’t just upgrades; they’re a whole new way of tackling the day-to-day challenges MSPs face. Read the release note to see how smoothly your operations can run when you have the right capabilities at your fingertips.
By streamlining multiple ticket management, multi-ticketing addresses a common pain point in traditional service desks: the inability to manage multiple tickets simultaneously effectively. This feature allows techs to pin up to seven tickets, enabling them to work on all of them effortlessly without toggling ticket windows or losing context.
With live ticket timers, techs can monitor the time spent on each issue, ensuring prioritization and timeliness. Multi-ticketing transforms the service desk workflow by reducing the cognitive load and increasing efficiency, allowing techs to handle urgent tasks alongside routine inquiries, thus elevating the overall productivity and responsiveness of MSPs.
By keeping critical tickets, tasks, and projects just a click away, Watchlist helps MSPs quickly access high-priority or frequently referenced items without searching the entire Service desk system. Techs can customize the Watchlist as priorities shift and reduce stress by ensuring every critical task is readily available as a memory aid, always within easy reach. This streamlined access transforms how techs manage time and priorities, keeping them efficient and focused.
DeskDay’s Message Hub centralizes messages in a single, accessible location, reducing the need to toggle between screens or dig through multiple tickets to find and reply to conversations. Instant notifications ensure no message is missed, facilitating quicker responses and continuous progress on ticket resolutions. By streamlining communication, Message Hub helps MSPs improve operational efficiency and enhance the end-user experience by accelerating issue resolution.
