# PSA Software for Managed Service Providers (MSPs) | DeskDay Rated as the best PSA software for MSPs, DeskDay offers the next-gen PSA experience through chat-based ticketing, a complete shift from the traditional PSA software complexities. **Website**: [https://deskday.com/](https://deskday.com/) ## Core Features ### Chat-based Solutions - [Chat-based Service Desk](https://deskday.com/service-desk-msp): World’s first chat-based ticketing experience for MSPs to deliver exceptional IT support. - [Customer ticketing app](https://deskday.com/it-connect/): First-ever multichannel ticketing experience for customers built-in with PSA. - [MS Teams App](https://deskday.com/it-connect/teams-app): Fast-track IT support access for users with an app for Microsoft Teams. - [Mobile App](https://deskday.com/it-connect/mobile-app): Dedicated mobile applications (iOS/Android devices) for technicians to deliver on-the-go support - [System(Desktop) App](https://deskday.com/it-connect/desktop-app): Hassle-free support directly from the comforts of users' desktop (Windows/Mac system apps). - [Service Desk Automation](https://deskday.com/automation): Automates ticket routing, SLA tracking, ticket updates, and more. ### Project Management - [Chat-based Project Management](https://deskday.com/project-management-msp): Track and manage every project with real-time monitoring and team collaboration. ### Quality Assurance - [Quality Assurance](https://deskday.com/quality-assurance): Smart, rule-based quality assurance across ticketing, projects, and timesheets. ### Billing and Timesheets - [Billing](https://deskday.com/msp-billing-software): Efficient, swift, and hassle-free billing process. - [Timesheets](https://deskday.com/timesheets): Intelligent tracking of every billable hour from every touchpoint with time entry verification. ### Reporting - [Reports](https://deskday.com/msp-reporting-software): Maximize efficiency and clarity for your MSP with our advanced reporting tool. ## Additional Resources - [Announcement](https://deskday.com/announcement): Instant notifications for MSPs to keep your end-users always in the loop. - [Integrations](https://deskday.com/integrations/): Explore various integrations available with DeskDay. - [Pricing](https://deskday.com/pricing/): Information on pricing plans for DeskDay services. - [Our Roadmap](https://deskday.com/our-roadmap/): Insights into the future developments and features planned for DeskDay. - [Book a Demo](https://meetings.hubspot.com/jobin-johny/deskday-demo-meet): Schedule a demonstration to see DeskDay in action. - [About Us](https://deskday.com/about-us/): Learn more about DeskDay and its mission. - [Blog](https://deskday.com/blog/): Access articles and insights related to MSPs and PSA software. - [Contact Us](https://deskday.com/contact-us/): Get in touch with the DeskDay team for inquiries. - [Privacy Policy](https://deskday.com/privacy-policy/): Review DeskDay's privacy practices. - [Terms of Use](https://deskday.com/terms-of-use/): Understand the terms governing the use of DeskDay services. - [Sign up](https://login.deskday.ai/signup): Create an account to start using DeskDay. - [Log in](https://login.deskday.ai/login): Access your DeskDay account. ## Community and Support - [Join Discord Community](https://discord.com/invite/sv2verKBez): Engage with other users and share experiences. - [Support Center](https://support.deskday.com/en/): Access help and support resources. - [FAQs](https://deskday.com/pricing/#faqs): Find answers to common questions about DeskDay. ## Educational Content - [Webinars](https://deskday.com/webinars/): Participate in webinars to learn more about DeskDay and industry trends. - [Customer stories](https://deskday.com/customer-testimonial/): Read success stories from other MSPs using DeskDay. - [Release Notes](https://deskday.com/resource-center/#release-notes): Stay updated with the latest features and improvements. - [Newsletter](https://deskday.com/newsletter/): Subscribe for updates and news from DeskDay. ## Articles and Insights - [5 Min Read](https://deskday.com/top-psa-integrations-with-ninjaone-rmm-for-msps/): Top PSA Integrations with NinjaOne RMM for MSPs. If you’re starting an MSP or expanding your existing business, selecting the right Professional Services Automation (PSA) tool to pair with. - [5 Min Read](https://deskday.com/conversational-ticketing-vs-traditional-ticketing-which-is-right-for-your-msp/): Conversational Ticketing vs Traditional Ticketing. Managed Service Providers (MSPs) are the backbone of IT support for countless businesses, ensuring smooth operations, quick issue resolution, and more. - [5 Min Read](https://deskday.com/how-modern-service-desks-drive-growth-for-msps/): How Modern Service Desks Drive Growth for MSPs. What if your service desk isn’t solving your problems—but creating them? For most MSPs, outdated and fragmented tools can hinder growth. ### Benefits for MSPs - **Speed & Simplicity**: - Designed for speed and simplicity, enabling MSPs to scale from day one without the complexity of traditional PSAs. - **No Enterprise Bloat**: - Skip the expensive onboarding, rigid contracts, and bad support—get up and running in just a week. - **Enhanced Technician Efficiency**: - Automates repetitive tasks, allowing technicians to focus on resolving issues rather than administrative work. - **Improved Client Satisfaction**: - Faster response times and transparent communication enhance client satisfaction and retention. - **Cost-Effective**: - Offers enterprise-grade capabilities without the hefty price tags, making it ideal for small to medium-sized MSPs. ### Pricing - **Starting at $59 per user/month**. - **14-day free trial** with no credit card required. ### Ideal for MSPs Who: - MSPs looking to streamline their operations without the complexity of traditional PSAs. - MSPs want to enhance technician efficiency and client satisfaction. - MSPs seeking a cost-effective ticketing solution with enterprise-grade capabilities. ### Testimonials - **Spencer A. Heath**, Technical Systems Engineer, Progressive Technologies: > "Super fast, easy, and responsive! With exciting new integrations and features on the way, I can see DeskDay quickly becoming a PSA leader." - **David Grissom**, CEO, Grissom Technology: > "Very responsive! Has an end-user app which is huge in this industry. The chat-based Service Desk is super fast. Every chat shows up on your end-user application instantly!" ### Final Thoughts DeskDay offers a modern, chat-first PSA solution that empowers MSPs to deliver exceptional IT support with enhanced efficiency and client satisfaction. Its zero-click automation, multi-channel support, and seamless integrations make it a valuable tool for MSPs aiming to streamline operations and scale effectively.