Heads up! New pricing takes effect from November 1st, 2025 onwards.
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Here’s what’s about to get easier.
Still manually assigning tickets? Automate it based on customer, VIP status, issue type, and priority, and watch your response times drop while efficiency soars.
Struggling to prioritize tickets in a timely manner? Let automation categorize and route tickets for you, ensuring high-priority issues get immediate attention.
Tired of typing the same responses? Set up automatic, customizable replies that keep your customers in the loop and save you hours.
Wrap up resolved tickets automatically after a defined trigger—like customer inactivity or resolution confirmation. Less manual follow-up, more closure.
Forgetting to track time as you go? Automatically start the timer when a ticket opens and never miss a second of billable work.
Manually updating ticket details slowing you down? Let automation handle it so everything’s always accurate and up to date.
Manually updating billing settings eating into your day? Automate updates based on ticket activity and keep invoicing accurate with zero effort.
Automatically move closed tickets to archive after a set period or condition. Keep your board clutter-free without lifting a finger.
Assign the right SLA based on ticket conditions like source, priority, or customer—ensuring response targets are met without manual setup.
Let DeskDay auto-detect and tag the ticket source (email, chat, web portal) for better routing and reporting.
Automatically set or change ticket ownership based on board, customer, or SLA breaches—ensuring the right person is always on it.
Assign estimated hours to a ticket automatically based on work type, priority, or templates—stay in control of project budgets.
Classify incoming tickets by type and subtype using defined rules. Say goodbye to manual tagging errors.
Let the system decide ticket impact based on the customer’s criticality or affected users. Better impact, better triage.
Automate urgency tags by evaluating ticket description, keywords, or SLA expectations—so critical issues don’t get buried.
Assign location context based on customer metadata or device IP—ideal for on-site service planning.
Assign the right work type automatically to improve billing accuracy and tech scheduling.
Assign technician roles automatically to ensure the right billing rate is applied—eliminate rate disputes at invoicing.
Save up to 90% of manual handling time for your service managers by automating triage, assignments, escalations, and follow-ups
Reduce time spent by techs on routine tasks by 30-40%, empowering them to solve critical customer issues
Prioritize tasks seamlessly so critical operations always take precedence
Standardize workflows to ensure uniformity across all operations
Prevent SLA breaches with timely automated responses and proactive follow-ups
Minimize human errors by automating routine tasks, enhancing customer satisfaction
Handle increasing ticket volumes effortlessly with powerful automation.
Ensure reliable, consistent service delivery even as your workload grows.
Flexibly manage multiple client workflows without additional manual effort.
Save up to 90% of manual handling time for your service managers by automating triage, assignments, escalations, and follow-ups
Reduce time spent by techs on routine tasks by 30-40%, empowering them to solve critical customer issues
Prioritize tasks seamlessly so critical operations always take precedence
Standardize workflows to ensure uniformity across all operations
Prevent SLA breaches with timely automated responses and proactive follow-ups
Minimize human errors by automating routine tasks, enhancing customer satisfaction
Handle increasing ticket volumes effortlessly with powerful automation.
Ensure reliable, consistent service delivery even as your workload grows.
Flexibly manage multiple client workflows without additional manual effort.
