Announcement for MSPs & IT Teams

DeskDay Announcement helps MSPs and IT teams send timely updates, outage alerts, maintenance notices, and important service messages directly to users. Instead of relying only on email threads or pre-built contact lists, MSPs can broadcast updates through IT-Connect and email, so the right users get the right message faster.

Announcements are delivered directly through the IT-Connect app as in-app notifications. For users who have not installed IT-Connect, updates can still be sent through email, helping MSPs keep users informed across different preferences and setups.

Yes. Announcement supports targeted delivery, so you can send updates only to the users, customers, or groups affected by a specific issue. This is useful for service outages, planned maintenance, security notices, or customer-specific updates where you do not want to alert everyone unnecessarily.

No. Announcement is designed to help MSPs notify users without depending on pre-built contact lists. You can quickly target the relevant users and send updates when timing matters, especially during incidents or urgent service interruptions.

Yes. Users can respond directly to announcements through IT-Connect. They can acknowledge receipt, giving MSPs a cleaner two-way communication channel instead of scattered email replies.

Yes. DeskDay provides acknowledgment and engagement metrics, helping MSPs understand visibility, response, and impact. This gives teams better insight into whether important updates reached the intended users and where follow-up may be needed.

Email can get buried, ignored, or filtered into spam. Announcement delivers updates through IT-Connect and email when needed, making communication more direct, targeted, and measurable. It helps MSPs cut through inbox noise, reduce confusion during incidents, and keep customers informed from one place.