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Service Desk now available for Mobile
Conversational Service Desk SupportFast, smart, and built for modern MSPs!
Get notified, view, and reply to chats quickly and efficiently right from the side tray, leading to faster resolutions and happier end-users.
Efficiently navigate through different conversations by categorizing them into private, public, personal, and resolution notes.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Control who has access to what within your service desk. Create roles tailored to each team member’s responsibilities and grant permissions to reduce security risks.
Connect your Office 365 or Google support mailbox directly to DeskDay, turning every incoming email into a ticket in DeskDay—instantly.
Maintain an end-to-end record of updates on customer tickets within the Timelog tab.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Create tickets effortlessly in just three clicks with user-friendly templates.
Utilize checklists to streamline ticket resolution and troubleshooting steps.
Improve ticket organization and enable AI-driven processes by assigning tags for sorting and future automation.
Use prewritten notes/messages for efficient and consistent communication with users.
Enhance security and protect data with multi-factor authentication.
Update work time with detailed notes for accurate resource tracking, work monitoring, and customer billing.
Prevent data loss by easily restoring deleted tickets from archives.
Organize complex issues by linking similar tickets or generating sub-tickets.
Improve accuracy and visibility by merging duplicate tickets.
Add related products and expenses to respective tickets to bill your customers accordingly.
