Track and manage all deployed assets, both internal and those synced from RMM, seamlessly link tickets and issues to specific assets for faster resolution.
Create structured, customizable forms to capture the right information for service requests, ensuring faster processing and better accuracy.
Achieving SOC compliance.
Achieving ISO ISMS and PIMS compliance
Supports storage and processing of European user data exclusively within the EU region, ensuring compliance with data residency and regulatory requirements.
Handles user onboarding, offboarding, license management, and account provisioning.
Manage tickets more efficiently with enhanced boards, advanced filtering, and improved team association.
See every technician’s schedule in one calendar and dispatch tickets to the right person in a few clicks.
Built-in scheduler that syncs with Outlook and Gmail calendars, offering a faster and more intuitive experience.
Sync your subscriptions from distributors and marketplaces and automate billing.
Fully automate your dispatch process with agentic AI.
Seamlessly connect with external tools and systems using powerful APIs and MCP for flexible integrations.
Collaborate better by adding multiple users to a single ticket conversation, with both thread-level and ticket-level access control.
Improved SLA configurations with multi-level escalation and notifications.
Automate repetitive work by automatically generating tickets based on your defined schedule.
Experience the new IT-Connect with a smarter UI, improved speed, and a more intuitive user experience.
