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Seamlessly connect with external tools and systems using powerful APIs and MCP for flexible integrations.
Collaborate better by adding multiple users to a single ticket conversation, with both thread-level and ticket-level access control.
Improved SLA configurations with multi-level escalation and notifications.
Automate repetitive work by automatically generating tickets based on your defined schedule.
Experience the new IT-Connect with a smarter UI, improved speed, and a more intuitive user experience.
Fully automate your dispatch process with agentic AI.
Manage tickets more efficiently with enhanced boards, advanced filtering, and improved team association.
Assign and schedule tickets effortlessly with a built-in scheduler that syncs with Outlook and Gmail calendars, offering a faster and more intuitive experience.
Track and manage all deployed assets, both internal and those synced from RMM, seamlessly link tickets and issues to specific assets for faster resolution.
Sync your subscriptions from distributors and marketplaces and automate billing.
Create structured, customizable forms to capture the right information for service requests, ensuring faster processing and better accuracy.
Gain real-time insights into operations with comprehensive dashboards and detailed reporting.
Achieving SOC compliance.
Achieving ISO ISMS and PIMS compliance
Supports storage and processing of European user data exclusively within the EU region, ensuring compliance with data residency and regulatory requirements.
Handles user onboarding, offboarding, license management, and account provisioning.
