Conversation Threading (CC in Tickets) is now live: Add teammates and external contacts right inside the ticket conversation. Explore it now
Seamlessly connect with external tools and systems using powerful APIs and MCP for flexible integrations.
Manage tickets more efficiently with enhanced boards, advanced filtering, and improved team association.
Assign and schedule tickets effortlessly with a built-in scheduler that syncs with Outlook and Gmail calendars, offering a faster and more intuitive experience.
Fully automate your dispatch process with agentic AI.
Improved project management module with customer collaboration.
Achieving SOC compliance.
Achieving ISO ISMS and PIMS compliance
Track and manage all deployed assets, both internal and those synced from RMM, seamlessly link tickets and issues to specific assets for faster resolution.
Supports storage and processing of European user data exclusively within the EU region, ensuring compliance with data residency and regulatory requirements.
Sync your subscriptions from distributors and marketplaces and automate billing.
Create structured, customizable forms to capture the right information for service requests, ensuring faster processing and better accuracy.
Gain real-time insights into operations with comprehensive dashboards and detailed reporting.
Virtual agent to attend your overflow or after-hours calls from customers.
