What’s cooking in DeskDay?AI companion helps techs to triage, categorize, and summarize tickets.
Web portal for self-service KBs, forms, payments and reports for customers.
New built-in documentation and knowledge base.
UI enhancements and bug fixes on the current beta version of Billing module.
White labeling of IT-Connect apps.
Techs can add or schedule ad-hoc tasks and activities. Tasks in project module will be moved to Task section.
To integrate DeskDay with third party applications, created through APIs.
Integration with Stripe payments.
Datacenter for Europe-based customers.
Azure SSO for techs to login to the DeskDay web and mobile app.
Customizable dashboards and widgets.
Escalate tickets quickly to senior tech to adhere SLAs.
For conversations with third-party vendors and external stakeholders.
New capabilities to improve tech performance and customer satisfaction.
Adding more contract types, user and device based contracts, sync with Pax8.
UI enhancements and functionality improvements.
To track all customer feedbacks, widget for websites to display CSAT.
Enhancements on Customer module design and user experience.
Advanced SSO for easy customer onboarding. No bulk or manual user creations!
New Report module UI with enhanced features. Customized reports, page editor, adding header and footer pages and more.
UI enhancements, Board and Kanban views, dependency milestones and tasks.
Triage & escalation to on-call or night shift techs via mobile app.
For MSP sales pros.
Achieving SOC Type II compliance.
For new service requests with multi-level approvals.
For billing and quote management.
To schedule appointments with Customers, sync tech calendar, dispatcher view etc.
New capabilities to improve techs performance and customer satisfaction.
Tracking ticket health, scores and technicians performance.
Like Teams app, customers can raise and view tickets and chat from Slack app.
Ticketing through WhatsApp.
Customer verification feature for phone based helpdesk support.
