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Chat-based ticketing.More than just support, it’s a conversation!
Conversation-led ticketing
Skip long IT support calls and email threads. Get notified of every new ticket from your end-users and resolve them quickly through their ticket chats.
Quick access to ticket context
No more toggling between multiple windows to gather the context of incoming tickets. Your techs can view the entire ticket context, including its timeline and conversation history directly within the ticket window for faster ticket resolution.
Support where users are
Forget being in every channel at once to deliver multichannel support. DeskDay centralizes tickets and conversations from multiple channels like IT-Connect and email so that your techs can efficiently manage these interactions directly within a single interface for concurrent ticket resolution.
Multi-ticketing
Unchain your techs from the drag of handling support tickets one at a time. Techs can now pin up to seven tickets and work on them simultaneously along with end-users through chat. This not only accelerates your response and resolution times but also dramatically enhances your tech team's productivity.
Stay on top with Watchlist
No more time lost in endless searching - Watchlist helps you quickly access high-priority or frequently referenced tickets, tasks, and projects without having to search through the entire system. Customize your watchlist as priorities shift and reduce stress by knowing that every key task is there in the list as a memory aid; always within reach.Â
Get notified, view, and reply to chats quickly and efficiently right from the side tray, leading to faster resolutions and happier end-users.
Efficiently navigate through different conversations by categorizing them into private, public, personal, and resolution notes.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Maintain an end-to-end record of updates on customer tickets within the Timelog tab.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Create tickets effortlessly in just three clicks with user-friendly templates.
Utilize checklists to streamline ticket resolution and troubleshooting steps.
Improve ticket organization and enable AI-driven processes by assigning tags for sorting and future automation.
Use prewritten notes/messages for efficient and consistent communication with users.
Enhance security and protect data with multi-factor authentication.
Update work time with detailed notes for accurate resource tracking, work monitoring, and customer billing.
Prevent data loss by easily restoring deleted tickets from archives.
Organize complex issues by linking similar tickets or generating sub-tickets.
Improve accuracy and visibility by merging duplicate tickets.
Add related products and expenses to respective tickets to bill your customers accordingly.
