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Effortlessly manage your MSP operations with DeskDay + NinjaOne integration.
to PSA Clutter,Conversational Service Automation (CSA) is the future for modern MSPs to support modern customers and unify all your service delivery and business operations into a single, modern platform. Now, support your customers from MS Teams or mobile, manage projects efficiently, and minimize revenue leakage with streamlined billing. And yes, Automation and workflows are on the way!
An all‑new PSA. An all‑new world for MSPs.
Conversational Ticketing
Speed up ticket resolution by turning every service desk ticket from IT-Connect (Mobile app, System app, and Microsoft Teams app) and e-mail to direct chat for your tech to get their job done faster and smarter.
chat based Project Management
Bring together real-time collaboration, milestone planning, task tracking, and invoicing into a smooth flow, keeping teams tight-knit and projects on track.
Intelligent Quality Assurance
Smart, automated, and on the lookout. Our QA system eliminates manual ticket checks for missing notes, work hours, SLAs, feedback, and more in tickets and projects, making the life of your help desk manager easier.
announcement
Keep your end-user updated without any spam. Use multi-channel alerts to keep your users in the loop about outages and maintenance, cutting down on headaches keeping surprises at bay.
billing
Billing should be a breeze, not a chore. Effortlessly integrate timesheets and contracts to streamline the auto calculation for an easy and precise billing experience.
Contract Management
Never overlook a renewal or expiry again! Plan them in advance by maintaining a unified system of customer contracts integrated with billing for easy invoicing. Effortlessly map contracts to customers, making billing workflow seamless and automated.
Smart Onboarding
Sync your customer users into DeskDay with Azure Entra SSO for a seamless login experience to IT-Connect applications and streamlined ticket and device mapping.
IT-ConnectFirst ever built-in multichannel ticketing and chat experience for MSP customers
IT-Connect, our multi-channel end-user touchpoint integrated into DeskDay, enables your end-users to raise tickets and engage in instant conversations with techs, providing a seamless support experience across multiple platforms :
Microsoft Teams, Windows and Mac system apps, and iOS and Android devices.
From basics to breakthroughs, your compass to the MSP landscape.
