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If you’re starting an MSP or expanding your existing business, selecting the right Professional Services Automation (PSA) tool to pair with your Remote Monitoring and Management (RMM) solution is a critical decision. The PSA you choose will dictate how efficiently your business operates—from ticket management and billing to workflow automation and service delivery.
One of the most powerful RMM solutions in the market today is NinjaOne—a fast, lightweight, and highly automated platform. But RMM alone isn’t enough; to truly scale and streamline operations, MSPs need a PSA that integrates seamlessly with their RMM, ensuring efficient service desk operations and business management. A mismatched PSA can lead to unnecessary complexity, high costs, and inefficiencies, especially for startup or early-stage MSPs.
In this blog, we’ll explore the top PSA solutions that integrate with NinjaOne RMM including DeskDay, HaloPSA, ConnectWise, Autotask, and SherpaDesk.
A robust PSA-RMM integration allows MSPs to:
DeskDay is designed from the ground up for modern small to mid-sized MSPs who need agility, simplicity, and cost-effectiveness. It’s lightweight and easy to implement, making it an ideal choice for startups and growing MSPs. While other PSAs like HaloPSA, ConnectWise, and Autotask bring enterprise-grade features, they often come with high implementation costs, complexity, and overhead that don’t make sense for these MSPs.
Downside: For small and early-stage MSPs, DeskDay’s simplicity means less time spent on PSA administration and more time supporting clients. However, its streamlined nature may lack some of the deep automation and advanced reporting features that larger MSPs might need as they scale.
If your business is mature for expansion, you may eventually outgrow DeskDay’s feature set and require a more complex solution.
HaloPSA is a highly flexible and feature-rich PSA that integrates seamlessly with NinjaOne- best suited for mid-size to large MSPs that need advanced customization and automation.
MSPs can take advantage of the HaloPSA-NinjaOne bundle subscription, which provides a personalized onboarding experience and pricing for those looking to implement both solutions together.
Downside: The setup and onboarding process can be complex and expensive
ConnectWise PSA is one of the most well-known and widely used PSAs in the MSP industry. It offers deep integrations with NinjaOne and provides a comprehensive all-in-one solution for large-scale MSPs.
Downside: High cost, long onboarding time, and steep learning curve
Autotask PSA by Datto is another enterprise-focused PSA solution that integrates with NinjaOne. It provides deep business intelligence and automation capabilities.
Downside: Higher licensing costs and a steeper learning curve compared to DeskDay or even HaloPSA.
SherpaDesk is a lightweight and affordable alternative for MSPs looking for a simple PSA solution integrated with NinjaOne.
Downside: Lacks advanced automation and enterprise features that small to mid-size MSPs may need.
For small to medium-sized MSPs, DeskDay is the best option—it’s lightweight, easy to use, and doesn’t require a huge investment in time or money to get started. For mid-size and enterprise MSPs, solutions like HaloPSA, ConnectWise, and Autotask offer robust functionality but come with higher costs and complexity.
Ultimately, the right PSA depends on your MSP’s size, budget, and business goals. If you’re a growing MSP looking for a lean, powerful, and cost-effective PSA, DeskDay + NinjaOne is the perfect combination. For larger MSPs, tools like HaloPSA, ConnectWise, and Autotask provide the advanced features needed to manage complex operations.
Take the time to evaluate your MSP’s needs, budget, and growth plans before making a decision. The right PSA will not only streamline your operations but also set the foundation for long-term success.
