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AI that answers, assists and acts

Ask questions, solve tickets faster and hand routine work to agents, all inside DeskDay.

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Skip the clicks.
Just ask Helena.

Ask Helena anything, from tasks and reports to service desk insights. Type or talk from anywhere in DeskDay, and Helena gets answers from your live data and takes action. 

Helena answering service desk questions Helena performing service desk actions

The groundwork is done before a tech opens the ticket

The copilot reads the ticket, finds the fix and helps write the reply, so techs spend their time fixing, not searching.

Replies that sound professional

Writes clear, professional replies to users and suggests what to say next based on where the ticket stands.

Sentiment you can track

Follows how users feel as a ticket moves, so techs can spot rising tension before it turns into an escalation.

Fixes for the exact problem

Reads the ticket context and pulls likely fixes from your internal KB, past ticket notes and vendor sites on the web.

AI agents that own the job, start to finish

Specialized AI agents take routine work off your team's plate, one job at a time. Your team stays in the loop and approves any action an agent isn’t sure about, or any action you’ve flagged for approval.

Meet the agents
Learn more

L0 agent

Q1 2027

Works common first-line issues through to resolution, with your approval where you need it.

L1 agent

Q1 2027

Takes the first response on simple, repeatable requests.

From managed services to Managed Intelligence

MSPs have moved from reactive support to managed services, automation and AI assistance. The next shift is bigger: running the service desk with AI and people side by side, so MSPs can go beyond IT support and help clients improve their workflows and solve business problems.

DeskDay is building for that shift. Today, we build AI agents that run your service desk. Next, DeskDay will let you build, run and govern AI agents for your clients' own workflows, so Managed Intelligence becomes a service you deliver.

Now

Agents for your service desk

DeskDay AI agents take on intake, triage and dispatch, so your team runs leaner.

Next

Agents for your clients

Build, run and govern AI agents for your clients' workflows, all from DeskDay.

Built in, not bolted on

AI is only as good as the system it works inside. DeskDay was built for AI from the start, so agents and the copilot work with the full picture.

AI built for coexistence, not replacement

AI agents carry the service desk workload, not the service desk. Your team stays in control at each step.

Visible

Each action an agent takes shows up on the ticket, so nothing happens out of sight.

Explainable

Each action comes with the reasoning behind it, so techs know why it happened.

Overridable

Techs can change any AI action, and you decide which actions need approval first.

DeskDay never uses customer data to train AI models.

Already using Claude? Bring DeskDay with you

DeskDay's MCP connector works with Claude and other MCP-compatible assistants.


Everything you need to know

Looking for pricing?

What is DeskDay AI?
DeskDay AI is the AI built into DeskDay, the AI-native PSA for MSPs and IT teams. It works in three layers: Ask Helena, an assistant you can type to or speak to through voice dictation, which answers questions and carries out tasks; an AI copilot that helps techs on each ticket; and an AI workforce of agents that handle work on their own, starting with the Triage & Dispatch agent.
What does the Triage & Dispatch agent do?
The Triage & Dispatch agent takes each new DeskDay ticket through three stages. In intake, it formats the subject, asks the user follow-up questions for missing context, and checks for duplicate tickets to merge. In triage, it sets the category and priority and adds relevant KB articles, tags and checklists. In dispatch, it assigns the ticket to the right tech or board based on skills and workload.
Does DeskDay use my data to train AI models?
No. DeskDay does not use customer data to train AI models. DeskDay AI uses your tickets, knowledge base and history only to answer questions and do work for your team.
Can I talk to Helena instead of typing?
Yes. Ask Helena supports voice dictation, so techs can speak their questions and instructions instead of typing. Helena turns speech into text and replies in the chat.
Do DeskDay AI agents act without a tech?
DeskDay AI agents handle routine work on their own, and your team stays in the loop. Any action an agent isn't confident about, or that you've set to need approval, waits for a tech to approve it. Each AI action is visible on the ticket and can be overridden.
Which AI agents are coming next to DeskDay?
After Triage & Dispatch, the next DeskDay agents are an L0 agent that takes the first response on simple requests, planned for Q4 2026, and an L1 agent that works common first-line issues through to resolution, planned for Q1 2027.
Can I use DeskDay from Claude or other AI assistants?
Yes. DeskDay's MCP connector lets Claude and other MCP-compatible AI assistants read and write DeskDay data, with granular permissions for each action.
How much does DeskDay AI cost?
Plans and pricing for DeskDay AI are listed on the DeskDay pricing page.

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