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Intakes, classifies, prioritizes, and routes tickets to the right tech automatically.
Learn moreResolves common issues, like password resets, MFA fixes, and basic troubleshooting.
Handles license management, account provisioning & user onboarding, offboarding,
Reviews completed tickets, grades quality, verifies time entries, and flags gaps.
Validates billable hours, checks license counts from Pax8 and Office 365, creates draft invoices, and flags time entry discrepancies.
Handles inbound support calls, verifies callers, logs tickets, and routes through the pipeline.
AI agents work independently, but they never work in the dark. Every decision is visible, every action is logged, and your team can step in at any moment.
You choose how much autonomy each agent gets. Start with suggestions only, move to full auto when you trust the results.
Start with the agent recommending actions. Switch to auto when you're confident.
Set the minimum confidence level before the agent acts. Below that, it flags for human review.
Every decision logged with the reasoning, signals, and scores behind it. You always know why.
Correct the agent and it gets smarter. Every override improves accuracy for your specific environment.
One click to pause the agent and handle any ticket or task manually. No lock-in, no forced automation.
