DeskDay Office Hours

Office Hours

Getting Started with the Triage and Dispatch Agent

AI is changing how IT service desks run, and more teams are putting DeskDay to work every week. The next step is knowing where to point it. DeskDay Office Hours are short, practical sessions where our product team covers what's new, what's coming, and how to apply it in your own environment.

In this session, we’ll look at where triage and dispatch break down today, and show how DeskDay’s Triage and Dispatch agent takes in, classifies, prioritizes, and routes every ticket without manual sorting. You’ll see the agent in action and learn how to get it running in your first week. Bring your questions, too, on how to make it work in your service desk.

November 19, 2026

11am EST / 8am PST

What we'll cover

Why it matters: The cost of manual triage and what the agent takes off your plate.
Set up your agent: A quick walkthrough of the configuration.
See it work: A live demo of a ticket going from chat to the right tech, plus when to let the agent decide and when to bring in a human.
Best practices and roadmap: How to get the most out of the Triage & Dispatch Agent, and what’s coming next.
Open Q&A: Your questions, sent in advance or asked live.