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DeskDay AI

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AI agent actions /month

600
1,000

Helena*

AI Copilot
Ask Helena conversations

Additional actions beyond the allotted are $0.25 each, added to your next invoice.

*Fair use. Helena Copilot and Ask Helena don't use agent actions.

Triage & Dispatch Agent

Asks follow-ups, categorizes and prioritizes tickets, then routes each to the right tech or queue.

L0 Tech Agent

Resolves suitable Level 0 requests before a technician steps in.

Microsoft 365 Agent

Handles password resets, MFA resets, and user changes in Microsoft 365.

Helena AI Copilot
  • Draft and refine customer replies
  • Real-time customer sentiment and urgency
  • Root cause and step-by-step fixes from past tickets, KB and vendor docs, with a confidence score
Ask Helena
  • Get answers across all your DeskDay data
  • Create, update and assign tickets in conversation
  • Voice dictation
  • QBRs, SLA insights and trends on request

What would DeskDay cost you?

Platform estimate

$407/mo
Estimated total

Excludes taxes and one-time onboarding.

Billing

2
Add DeskDay AI $0.25 per extra agent action, after 600 included actions
800

// MONTHLY ESTIMATE · BILLED MONTHLY

Standard, 2 × $79 $158
Estimated total $707 /mo

Excludes taxes and one-time onboarding.

Switching PSA? We’ve made the move easier

Onboarding & implementation

Optional expert help with setup and configuration, workflow and automation guidance, team training, billing and ticketing best practices. Valid for 90 days.

Standard Plan

10 hours
$800 one-time fee on monthly plans.
Waived on annual plans with 4+ seats.

Enterprise Plan

20 hours
Included at no cost.

Frequently asked questions

Can't find what you need?

Do I need DeskDay PSA, and is DeskDay AI priced per technician?
Yes, you need DeskDay PSA platform. DeskDay AI is an add-on to your DeskDay PSA subscription and uses your service-desk context, tickets, customers, knowledge and workflow data. It is not priced per technician: you pay one flat monthly price per MSP, however many of your techs use it.
What is an AI agent action?
An agent action is one task a DeskDay AI agent completes on a ticket. Today, the Triage & Dispatch Agent uses 1 action per ticket for both phases, so 600 actions cover about 600 tickets a month. Helena Copilot and Ask Helena are included and never use agent actions.
How is Ask Helena usage measured?
Ask Helena conversations are unlimited under a fair-use policy. Everyday questions, ticket actions and reports are never metered or charged per use. If usage is far outside normal patterns, we will talk it through with you rather than bill you for it.
Can we control what the AI agents are allowed to do?
Yes. DeskDay AI is designed to support configurable policies, routing rules and human approval where appropriate so MSPs can control how much autonomy they give each workflow.
How many agent actions are included?
DeskDay AI includes 600 actions a month on the Standard plan (monthly and annually) and 1,000 actions a month on the Enterprise plan.
How long does the 50% pilot discount last?
For life. Pilot customers keep 50% off standard pricing for as long as they stay subscribed. If you move to a higher plan later, you still get 50% off that plan. The pilot has a 3-month minimum term, and pilot spots are limited to early customers.
What's included in the 14-day free trial?
The full PSA platform and DeskDay AI together. When the trial ends, choose the platform on its own or the platform with DeskDay AI.
Do Helena Copilot and Ask Helena use actions?
No. Both are unlimited under fair use and never count toward your agent actions.
Is onboarding support included for DeskDay AI?
Yes. Pilot customers receive support configuring the initial AI workflows, reviewing triage and dispatch behavior, and getting their team ready to use DeskDay AI effectively.

Run real tickets through Triage & Dispatch before you decide what to keep.

Try the PSA and DeskDay AI free for 14 days

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