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Why deal with the hassle when your helpdesk can integrate with Microsoft Teams?

Let users raise and manage service desk tickets through Teams app

ticket Raising
Raise tickets in no time

Users can raise a ticket in Teams with just three clicks—seamlessly integrated into their chat workspace.

Ticket management
Effortless ticket management

Effortlessly switch between Board and List views for comprehensive ticket management. Empower your users with real-time status updates, boosting their trust in your support.

Direct chat
Swift solutions instantly

Your tech can chat directly with your users for real-time resolutions. Fast, personalized help that cuts down wait times.

Feedback
Feedback that counts

Urge your users to share their support experiences right in Teams. Their feedback drive refinements in your support delivery.

Ticketing with bots
Simplified ticketing with bots

Reporting issues through Teams is now as easy as a quick chat. Our bot simplifies ticket submissions, elevating efficiency and user satisfaction.

Consistent through every channel

Across IT-Connect, empower your users with seamless simplicity and efficiency!

Explore More
Announcements for instant alerts! Logins made easier than ever with SSO! Ticket templates for easy ticket creation!

Frequently Asked Questions

What is the IT-Connect Teams App?

IT-Connect is a built-in end-user app in DeskDay available for Microsoft Teams, apart from mobile, desktop, and web, that lets users raise, track, and manage helpdesk tickets right inside Teams, without leaving their primary communication hub.

How do my customers install IT-Connect in Microsoft Teams?

Users can find IT-Connect in the Teams App Catalog and click Add. Once installed, they can sign in (or use SSO if configured) and start submitting tickets.

Do tickets created in Teams sync with my DeskDay PSA?

Yes. Tickets raised via Teams connect directly with your DeskDay PSA backend, keeping status, conversations, and updates unified across platforms.

Can end-users view their ticket history in Teams?

Yes. Users can see their list of active and past tickets from the app’s Home tab, keeping support context at their fingertips.

Does IT-Connect support real-time chat between users and techs?

Absolutely. Techs and end-users can message each other within Teams for faster, more personal support without switching tools.

How does IT-Connect help reduce response times?

By embedding ticketing and chat in Teams, users and techs stay in one workflow, cutting context-switching and accelerating resolutions.

Can I use bot-assisted ticket creation in Teams?

Yes. The app includes bot-driven ticket prompts that let users submit issues faster through simple chat interactions.

Is there support for Single Sign-On (SSO)?

Yes. You can configure SSO for seamless access so users don’t need to manage separate login credentials in Teams.

What happens if a user switches from Teams to another channel?

Tickets and conversations stay synchronized across channels. A user can start a ticket in Teams and continue elsewhere without losing context.

How does feedback work within the Teams app?

After resolution, users can provide feedback directly through the Teams app, helping you measure satisfaction and improve service delivery.