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Why deal with the hassle when your helpdesk can integrate with Microsoft Teams?

Let users raise and manage service desk tickets through Teams app

ticket Raising
Raise tickets in no time

Users can raise a ticket in Teams with just three clicks—seamlessly integrated into their chat workspace.

Ticket management
Effortless ticket management

Effortlessly switch between Board and List views for comprehensive ticket management. Empower your users with real-time status updates, boosting their trust in your support.

Direct chat
Swift solutions instantly

Your tech can chat directly with your users for real-time resolutions. Fast, personalized help that cuts down wait times.

Feedback
Feedback that counts

Urge your users to share their support experiences right in Teams. Their feedback drive refinements in your support delivery.

Ticketing with bots
Simplified ticketing with bots

Reporting issues through Teams is now as easy as a quick chat. Our bot simplifies ticket submissions, elevating efficiency and user satisfaction.

Consistent through every channel

Across IT-Connect, empower your users with seamless simplicity and efficiency!

Explore More
Announcements for instant alerts! Logins made easier than ever with SSO! Ticket templates for easy ticket creation!