Up and running in under 30 minutes. No complex setup. No long contracts.
Break free from legacy PSAs. DeskDay gives you everything you need to run your MSP. No complexity, no clunky UI, no endless add-ons.
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Users raise tickets from wherever they work. Every request lands in one unified queue. No forms, no friction, no chasing emails.
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It’s time to change how your team works with AI
Knowledge base surfacingRelevant KB articles are automatically surfaced inside the ticket, so techs get answers without hunting for them.
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Suggested ticketsSimilar issues resolved before? Helena surfaces them instantly, giving your team the context and fix without starting from scratch.
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Smarter intakeTickets are automatically enriched with the right context and details, so techs can start troubleshooting immediately.
Auto triageIncoming tickets are auto-categorized, prioritized, and tagged, so you skip sorting and move straight to resolution.
Intelligent routingHelena reads ticket context and routes requests to the right tech or team based on skill, workload, and history.
Let your users raise tickets from the channels they already use, whether it's Microsoft Teams, Email, Web, Desktop, or Mobile.
Connect to your existing tools and upgrade your DeskDay experience.
DeskDay is a Professional Services Automation (PSA) and ticketing platform built for MSPs and IT teams. It brings together a chat-based service desk powered by workflow automation and an AI agent, time tracking, billing, project management, and reporting in one place, with end-user support across Microsoft Teams, mobile, email, web, and desktop channels.
DeskDay is built for MSPs and IT teams who want a modern service desk and PSA without the complexity of legacy tools. It fits solo and growing MSPs, and internal IT departments alike.
Legacy PSA tools are form-heavy, fragmented, and slow, built from years of stitched-together modules where chat and AI are bolted on as afterthoughts. DeskDay is built the opposite way. It’s chat-first, AI-assisted, and intuitive by design, shaped around how MSP techs and IT teams actually work day to day. Conversations, automation, and AI are native from day one, not add-ons, which is why DeskDay feels simpler, faster, and easier to use. Most MSPs are up and running in days, not months, without the long onboarding cycles or heavy configuration that come with legacy PSA platforms.
DeskDay is a full PSA/service desk replacement. It covers ticketing, workflows, time tracking, billing, reporting, and customer communication in one system.
Most MSPs/IT Teams are live within days. DeskDay is designed for quick onboarding, with guided setup and no long implementation cycles.
DeskDay removes the silos and complexity MSPs/IT Teams struggle with. Tickets, chats, workflows, AI, and billing live in one system instead of being stitched together across tools that don’t talk to each other.
DeskDay connects with major RMM tools like NinjaOne, Datto, N-able N-central, and Level. Accounting and documentation tools like QuickBooks, Xero, and Hudu are also supported, with more integrations on the way.
Customers can raise tickets and chat with their assigned techs from Microsoft Teams, email, web, desktop, or mobile. Every channel flows into a single service desk for techs, so nothing gets missed or fragmented.
DeskDay is designed to be intuitive from the first login, unlike legacy PSAs.
Helena, DeskDay’s AI agent, helps techs draft replies, suggest past ticket resolutions and relevant KB documents, and detect customer sentiment; cutting tech workload while keeping documents accurate.