Say goodbye to Slow, Cluttered, Clunky, and Complex solutions.Try DeskDay for Free!
Every service desk ticket from email, chat and Microsoft Teams are converted to direct chat for your tech that gets the job done faster and smarter. Simplify interactions, speed up resolutions, and enhance the support experience for everyone involved.
Our omni-channel ticketing solution helps you deliver support to customers right where they prefer- whether that’s email, chat app, MS Teams, or mobile. Let your customers enjoy the flexibility of choosing the medium they are comfortable with.
Get all your project planning, collaborations, conversations, and invoicing working together seamlessly.
Goodbye to tedious manual ticket checks for missing notes, work hours, SLAs, feedbacks, and more. The QA feature makes the helpdesk manager's life easier by providing auto insights on every ticket and task.
Never overlook a renewal or expiry again! Plan them in advance by maintaining a unified system of customer contracts integrated with billing for easy invoicing. Effortlessly map contracts to customers, tickets, projects and time entries making billing workflow seamless and automated.
Effortlessly integrate timesheet and contracts to streamline the auto calculation for an easy and precise billing experience.
Notify customers about outages and scheduled maintenance through our multi-channel announcement feature, enhancing trust and satisfaction. Say goodbye to overwhelming ticket bombardment during outages.
Give the customer a modern experience for their support needs. ITConnect is a multi-platform application built for your customers to reach you via mobile, Teams, and desktop applications, and can effortlessly continue conversation between channels without losing context.
From basics to breakthroughs, your compass to the MSP landscape.
The Managed Service Provider (MSP) landscape is undergoing a transformative era characterized by rapid technological advancements and evolving market
Professional services automation(PSA) for small MSP business from DeskDay can help them to transform, improves and manages tasks easily, boosting