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How DeskDay & NinjaOne Integration Brings the Best of Two Worlds for MSP Excellence
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“Very responsive! Has an end-user app which is huge in this industry. The chat-based Service Desk is super fast. Every chat shows up on your end-user application instantly!”
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Built for speed, simplicity, and scaling from day one, DeskDay is all set to power up your support delivery with automation and workflows, streamlining everything from ticket management to billing. This means faster interactions, more time saved, and more revenue earned.
An all‑new PSA. An all‑new world for MSPs.
Conversational Ticketing No matter where a ticket comes from your techs can start a chat in real-time with users, all within the same ticket window. With full ticket context right there, they can resolve issues faster without toggling platforms or tools. This means quicker resolutions, better communication, and a more efficient workflow—all from a single, easy-to-manage space.
Multi-platform Service Desk Give your techs the power to manage tickets from anywhere, whether they're on a desktop or a mobile device. With our multi-platform Service Desk, techs can handle the entire ticket lifecycle with ease, ensuring faster, more efficient service, no matter where the day takes them.
chat based Project Management Make project management a breeze. Bring conversations, milestone planning, task tracking, and invoicing together into a seamless workflow, keeping teams tight-knit and projects on track.
Multi-channel Support Our multi-channel ticketing helps you deliver support to customers right where they prefer- whether that’s email, Microsoft Teams, or mobile app without leaving the service desk. Let users enjoy the flexibility of choosing the medium they are comfortable with.
Contract Management Never overlook a renewal or expiry again! Plan them in advance by maintaining a unified system of customer contracts integrated with billing for easy invoicing. Effortlessly map contracts to customers, making billing workflow seamless and automated.
billing Billing should be a breeze, not a chore. Effortlessly integrate timesheets and contracts to streamline the auto invoice calculation for an easy and precise billing experience.
Smart Onboarding Sync your customer users into DeskDay with Azure Entra SSO for a seamless login experience to IT-Connect applications and streamlined ticket and device mapping.
IT-Connect, our multi-channel end-user touchpoint integrated into DeskDay, enables your end-users to raise tickets and engage in instant conversations with techs, providing a seamless support experience across multiple platforms :
Microsoft Teams, Windows and Mac system apps, and iOS and Android devices.
DeskDay TVFrom how-tos to expert hacks—catch up to every video, every tip, and every feature on DeskDay. Watch and become the ultimate DeskDay pro—on your schedule!
The ultimate team-up with your MSP tool stack!
