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AI-powered multi channel PSA & Service Desk platform built for modern MSPs and IT teams.
Support your users anywhere :
Microsoft Teams
Mobile
Desktop
Web
Email
SlackComing soon
Text MessageComing soon
Empowering your techs to deliver faster, smarter and efficient support to your end users with the power of AI
They’re slow, complex, and costly—forcing you to work around their inefficiencies rather than helping.
DeskDay's PSA power up your support delivery with AI and workflow automation, providing multichannel support that streamlines everything from ticket management to billing.
Skip slow emails and calls—resolve tickets faster with in-app chat.
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Give techs flexible ticket management across desktop and mobile. End-users can seek support via Teams, mobile, web, email, or desktop.
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End-users can create, track, and reply to tickets without leaving Teams.
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Simplify project management with conversations, task tracking, milestones, and invoicing all in one place.
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Automatically generate invoices by linking timesheets, contracts, and work logs.
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Update users without the spam. Use multi-channel alerts to notify them about outages and maintenance.
Explore moreMeet Helena: Your AI-powered companion built right into DeskDay. From drafting replies and recommending solutions to analysing sentiment and creating resolution notes, Helena helps your techs respond faster, work smarter, and document effortlessly- all in real time.
Drafts smart, real-time reply suggestions that speed responses and lift client satisfaction.
Instantly surfaces relevant knowledge base articles from documentation tools and internal knowledge base directly within tickets.
Retrieves similar past tickets and solutions, transforming experience into repeatable intelligence.
Helena detects customer sentiment in real-time, enabling early intervention before frustration escalates.
Build time-saving automations in minutes with our no-code, drag-and-drop workflow builder. From ticket assignment and auto-replies to updating fields and auto-closing stale tickets — DeskDay lets you streamline your support without writing a single line of code so your team can stay focused on what really matters.
Explore MoreLet your users raise tickets from the channels they already use, whether it's Microsoft Teams, Email, Web, or Mobile. One platform. All channels. Zero friction
Microsoft Teams
Mobile
Desktop
Web
Email
SlackComing soonText MessageComing soon"Super fast, easy, and responsive! With exciting new integrations and features on the way, I can see DeskDay quickly becoming a PSA leader."
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“Very responsive! Has an end-user app which is huge in this industry. The chat-based Service Desk is super fast. Every chat shows up on your end-user application instantly!”
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From basics to breakthroughs, your compass to the MSP landscape.
DeskDay is a Professional Services Automation (PSA) and ticketing platform built for MSPs and IT teams. It brings together a chat-based service desk powered by workflow automation and an AI agent, time tracking, billing, project management, and reporting in one place, with end-user support across Microsoft Teams, mobile, email, web, and desktop channels.
DeskDay is built for MSPs and IT teams who want a modern service desk and PSA without the complexity of legacy tools. It fits solo and growing MSPs, and internal IT departments alike.
Legacy PSA tools are form-heavy, fragmented, and slow, built from years of stitched-together modules where chat and AI are bolted on as afterthoughts. DeskDay is built the opposite way. It’s chat-first, AI-assisted, and intuitive by design, shaped around how MSP techs and IT teams actually work day to day. Conversations, automation, and AI are native from day one, not add-ons, which is why DeskDay feels simpler, faster, and easier to use. Most MSPs are up and running in days, not months, without the long onboarding cycles or heavy configuration that come with legacy PSA platforms.
DeskDay is a full PSA/service desk replacement. It covers ticketing, workflows, time tracking, billing, reporting, and customer communication in one system.
Most MSPs/IT Teams are live within days. DeskDay is designed for quick onboarding, with guided setup and no long implementation cycles.
DeskDay removes the silos and complexity MSPs/IT Teams struggle with. Tickets, chats, workflows, AI, and billing live in one system instead of being stitched together across tools that don’t talk to each other.
DeskDay connects with major RMM tools like NinjaOne, Datto, N-able N-central, and Level. Accounting and documentation tools like QuickBooks, Xero, and Hudu are also supported, with more integrations on the way.
Customers can raise tickets and chat with their assigned techs from Microsoft Teams, email, web, desktop, or mobile. Every channel flows into a single service desk for techs, so nothing gets missed or fragmented.
DeskDay is designed to be intuitive from the first login, unlike legacy PSAs.
Helena, DeskDay’s AI agent, helps techs draft replies, suggest past ticket resolutions and relevant KB documents, and detect customer sentiment; cutting tech workload while keeping documents accurate.
