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Meet the AI side of your team

Three layers of AI, built into how your MSP runs. Ask Helena anything, get a copilot on each ticket and hand routine work to an AI workforce.

// ASK HELENA

Ask anything, act on anything

Type or speak. Helena answers questions about your data and handles tasks like creating tickets, building reports, replying to users and much more.

Ask Helena chat interface
// AI COPILOT

A second brain on each ticket

Pulls together the ticket context, suggests fixes from your KB, past tickets and vendor KBs, reads customer sentiment and drafts the reply.

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Helena AI Copilot recommended next steps
// AI WORKFORCE

Your first AI hires

AI agents that work alongside your techs, reading the same tickets, history and context they do. Triage & Dispatch is live now, and more agents are on the way.

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AI Workforce triage and dispatch result
Ask Helena chat interface
Helena AI Copilot recommended next steps
AI Workforce triage and dispatch result

DeskDay, right inside your AI assistant

Connect Claude or any MCP-compatible assistant to DeskDay. Look up tickets, pull reports, update records and reply to users from a chat. Read and write access, with granular permissions for each action.

Your support, inside the app your users already use

Users raise tickets in seconds and chat with your techs. Everything lands in one DeskDay queue.


What service desk teams see after switching to DeskDay

2x
less time updating and managing tickets
3x
faster responses from users
2wks
to go live
30%
higher CSAT scores

Plug DeskDay into your stack

Connect DeskDay with the tools your MSP already runs on. Need something custom? Build it on our public API.


Trusted by hundreds of MSPs & IT Teams


Everything you need to know

Can't find what you need?

What is DeskDay?
DeskDay is an AI-native PSA (professional services automation) platform for MSPs and internal IT teams. It brings a conversational service desk, workflow automation, a knowledge base, project management, billing and reporting into one platform, with AI built in: Ask Helena, an AI copilot for techs, and AI agents that take on routine work.
Who uses DeskDay?
DeskDay is used by managed service providers (MSPs) and internal IT teams. MSPs use DeskDay to support multiple client organizations and bill for their work. Internal IT teams use it to run the service desk for their own employees. It suits solo operators and growing teams alike.
What makes DeskDay different from other PSA tools?
DeskDay is conversational and AI-native from the ground up. End users raise tickets and chat with techs from Microsoft Teams, email, web, desktop and mobile, and AI works alongside techs at three levels. Techs work in conversations instead of long ticket forms, and DeskDay customers report spending 2x less time updating and managing tickets than with their previous PSA.
What can DeskDay AI do?
DeskDay AI works in three layers. Ask Helena lets you ask questions about your data and get tasks done by typing or voice dictation, such as creating tickets, building reports and replying to users. The AI copilot pulls together ticket context, suggests fixes from your knowledge base, past tickets and vendor KBs, reads customer sentiment and drafts replies. The AI workforce includes the Triage & Dispatch agent, which sorts and assigns new tickets, with more agents on the way.
How do end users raise tickets in DeskDay?
End users raise tickets in DeskDay by email or through IT-Connect, DeskDay's built-in end-user app. With IT-Connect, users raise tickets and chat with techs from Microsoft Teams, Windows and Mac apps, iOS and Android, and the web, and sign in with SSO. All requests land in one DeskDay queue.
What integrations does DeskDay support?
DeskDay integrates with RMM, accounting, payments and documentation tools, including NinjaOne, Datto, N-able, Level, QuickBooks, Xero, Stripe and Hudu. New integrations are added regularly, so see the DeskDay integrations page for the current list.
Does DeskDay have a public API and MCP connector?
Yes. DeskDay offers a public API for building custom integrations and automations, and an MCP connector that lets Claude and other MCP-compatible AI assistants read and write DeskDay data, with granular permissions for each action.
Can DeskDay work alongside my existing PSA or ITSM tool?
No. DeskDay is a complete PSA that replaces your current PSA or ITSM tool rather than running alongside it. Service desk, workflows, knowledge base, projects, billing and reporting all run in DeskDay, so your team works in one system.
How long does it take to get started with DeskDay?
Most MSPs and IT teams go live on DeskDay in about two weeks, with guided setup and no long implementation project.
How is DeskDay priced?
DeskDay is priced per technician, and you can start with a free trial. See the DeskDay pricing page for current plans.

Live in two weeks. No complex setup.

Put your techs and AI agents to work

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