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News and resources from the frontiers of service desks and MSP's curated by DeskDay.

Support at the speed of chat: Conversational support powered by chat-based ticketing for MSPs

What if the most significant leap in improving your MSP’s service delivery wasn’t a new service offering but a new way of communicating? How would it change the game if your techs could interact with customers and users as naturally as they chat with your team? 

Chat-based ticketing in the MSP domain is turning this thought into reality, replacing traditional, impersonal systems like email and phone calls with engaging, instant conversations.