Heads up! New pricing takes effect from November 1st, 2025 onwards.
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ConnectWise PSA suits large teams but drags legacy weight—slow onboarding, high costs, and rigid complexity. DeskDay is built for agile MSPs, delivering AI-driven efficiency, frictionless workflows, and quick value without the bloated price.
Trusted by user-focused MSPs
DeskDay delivers full PSA functionality at a fraction of the ConnectWise cost, without setup fees or seat minimums.
Forget 4–6 week rollouts. DeskDay gets your team up and running in hours, with guided onboarding and smart defaults.
While ConnectWise is layering AI on top, DeskDay was built with it from the ground up. Helena handles triage, replies, sentiment, and resolution notes out of the box.
ConnectWise feels like software from another decade. DeskDay is clean, fast, and easy to use. Techs love it, managers don’t need a manual.
DeskDay is low-code by design. Configure automation, workflows, and SLA logic without any third-party help.
DeskDay is lightweight where it matters, powerful where it counts. Perfect for MSPs with 1 to 20 techs looking to scale without the enterprise mess.
DeskDay gives you more value for your money without compromising on performance or reliability.
DeskDay vs. ConnectWise PSA:
Full suite: service desk, billing, projects, CRM, asset management
Lean, focused suite: service desk, billing, QA, projects, timesheets
Legacy UI, complex to navigate
Modern, chat-based, built for speed
Optional AI add-ons, limited automation
Native AI (Helena) with ticket replies, triage, insights
Email, Portal, some chat options
Built-in Teams, Email, Web, Desktop, Mobile, Slack (coming soon)
Available, but limited functionality
Dedicated mobile apps for both techs and customers
Extensive, but setup-heavy (RMMs, finance, etc.)
NinjaOne, QuickBooks, O365, N-central, Level with Hudu, Xero and Pax8 in progress
Deep, but high learning curve and scripting
Customizable workflows, SLA rules, ticket views; no code
Advanced dashboards, SQL-based
Real-time QA scoring, ticket metrics, curated reports
4–8 weeks typical, requires setup support
Same-day onboarding, no external consultants needed
Tiered support, community forums
Direct chat and email support, human-led guidance
High-module setup, roles, scripting
Low-prebuilt templates and guided automation
Quote-based, varies by rep
Transparent, fixed monthly or annual billing
Large MSPs with deep customization needs
Growing MSPs wanting speed, simplicity, AI
