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SherpaDesk keeps costs low, but DeskDay provides your team with the path to efficiency. For a little more per seat, you get chat-first ticketing, built-in workflow automation, and Helena, an AI agent that actually helps close tickets faster. It’s a smarter way to run your MSP.
Trusted by user-focused MSPs
SherpaDesk tiers out features as you pay more. DeskDay keeps it simple: one flat plan, nothing hidden, everything included.
Helena, your AI agent, comes built in. Ticket replies, sentiment checks, past ticket resolution notes and knowledge base suggestions with no add-ons, no extra charge.
SherpaDesk gives rules and routing. DeskDay delivers full canvas-based workflow automation that your team can set up in minutes.
SherpaDesk relies on email and portals. DeskDay meets your users where they already work: Microsoft Teams, mobile, desktop, web, email or Slack (coming soon).
SherpaDesk feels functional but dated. DeskDay is built for ease of use and speed, so techs resolve tickets faster.
SherpaDesk works for small teams. DeskDay is built for MSPs who want to grow without switching tools later.
With SherpaDesk you save money up front. With DeskDay you save time, effort, and headaches down the road, because everything you need is already built in.
DeskDay vs. SherpaDesk:
Ticketing, time tracking, billing, asset & project management, KB, quoting, calendars
Chat-first service desk, time tracking, projects, billing, QA, announcements, reports
Functional, web-based; some find it dated
Web and mobile based, chat-first, designed for ease of use and clarity
Rules-based routing, custom fields. No AI agent
Canvas-based service desk workflow automation, Helena AI agent for ticket replies, sentiment checks, past ticket resolution notes & KB suggestions
Email, portal, mobile/web app
Email, web, Microsoft Teams, mobile & desktop apps. Slack (coming soon)
NinjaOne, Xero, QuickBooks, FreshBooks, Google
NinjaOne, Level, N-able N-central, QuickBooks, Xero
Fully branded customer portal, vanity url and more
Vanity url is coming soon. Templated email notifications
Time and project profitability, BI-level reporting
Real-time ticket metrics, QA, analytics dashboards
Intuitive but may still need setup
Designed for same- or next-day use with guided setup
Email, phone support, migrations with HelpDesk Migration
In-chat, email, Discord
Small teams needing solid time tracking, ticketing, billing in one place
Growing MSPs seeking AI-first, intuitive, all-in-one PSA that’s affordable, modern, and fast to implement.
