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Stop chasing folders, tabs, and half-remembered SOPs. With DeskDay + Hudu, the right knowledge base is automatically added to the ticket the moment it’s created, so your team moves faster and fixes with confidence.
DeskDay and Hudu turn your knowledge base into an active part of your service desk
When a ticket comes in, Helena scans the summary and description, checks your connected Hudu documentation, and drops the most accurate article right into the ticket view. Your techs get answers immediately. No searching. No switching. No wasted minutes.
Sometimes you need to dig deeper than the auto-suggestion. With this integration, MSPs can search the entire Hudu knowledge base directly from the ticket interface. This seamless search capability allows technicians to find specific guides or additional context without ever leaving DeskDay, ensuring they have every resource required to resolve complex issues smoothly.
We believe in a true single-pane-of-glass experience. Every documentation action, whether it’s Helena auto-syncing an SOP or a technician manually searching for a guide, happens entirely within the ticket UI. By eliminating the need to toggle between platforms, we remove the "context switching tax" that drains technician energy, allowing them to stay focused and efficient.
Once linked, DeskDay automatically syncs the core elements your MSP relies on. Everything stays updated, consistent, and organized without manual effort.
