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Here's a glance at your DeskDay + Level RMM integration! Enjoy.
Deploy the DeskDay-Level integration in just a few minutes with minimal configuration.
Use DeskDay’s built-in chat capabilities within tickets to enhance team collaboration and resolve issues faster.
Devices are intelligently linked to individual users in DeskDay, making it easy for techs to identify impacted users instantly.
Access any device associated with an alert directly from DeskDay’s ticket view with a single click, enabling rapid troubleshooting and resolution.
When an alert is cleared or resolved in Level, the corresponding ticket in DeskDay closes automatically, reducing manual work and boosting efficiency.
Level alerts are automatically converted into DeskDay tickets. Easily assign them to different service boards, define priorities, and set statuses as needed.
Alerts and devices from Level are automatically mapped to the correct customer accounts in DeskDay, keeping issue tracking precise and organized.
What else do these integrations bring together for your MSP? Here you go.
Comprehensive Alert HandlingDeskDay consumes all alerts from Level, presenting them on techs’ dashboards for proactive monitoring and action.
Instant Ticket NotificationsWhen alerts generate tickets, DeskDay immediately notifies your service desk, ensuring techs have full visibility on affected devices and critical events.
Full Activity SyncAll Level activity logs, alerts, and system events sync with DeskDay, providing real-time visibility into device health, security events, and operational changes.
Accurate Time Tracking & BillingTrack time spent on resolving Level-generated tickets within DeskDay, feeding directly into your billing and reporting workflows for precise invoicing.
