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What’s cooking in DeskDay?Event and time-based workflows to automate most of the Service desk ticketing activities.
AI companion helps techs to triage, categorize, and summarize tickets.
For conversations with third-party vendors and external stakeholders.
Azure SSO for techs to login to the DeskDay web and mobile app.
Datacenter for Europe-based customers.
Enhancements on Customer module design and user experience.
Advanced SSO for easy customer onboarding. No bulk or manual user creations!
New Report module UI with enhanced features. Customized reports, page editor, adding header and footer pages and more.
Web portal for self-service KBs, forms, payments and reports for customers.
Like Teams app, customers can raise and view tickets and chat from Slack app.
Ticketing through WhatsApp.
Techs can add or schedule ad-hoc tasks and activities. Tasks in project module will be moved to Task section.
To schedule appointments with Customers, sync tech calendar, dispatcher view etc.
Customizable dashboards and widgets.
To integrate DeskDay with third party applications, created through APIs.
Integration with Stripe payments.
UI enhancements and bug fixes on the current beta version of Billing module.
UI enhancements, Board and Kanban views, dependency milestones and tasks.
Tracking ticket health, scores and technicians performance.
To track all customer feedbacks, widget for websites to display CSAT.
Create and use customized email templates for tickets and announcement notifications.
For new service requests with multi-level approvals.
Customer verification feature for phone based helpdesk support.
White labeling of IT-Connect apps.
For billing and quote management.
UI enhancements and improved functionalities.
Adding more contract types, user and device based contracts, sync with Pax8.
UI enhancements and functionality improvements.
Improved notifications management.
New built-in documentation and knowledge base.
Triage & escalation to on-call or night shift techs via mobile app.
For MSP sales pros.
Achieving SOC Type II compliance.
New version release.
New version release.
Improved functionalities to update tickets in bulk.
New capabilities to improve techs performance and customer satisfaction.
