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Improved SLA configurations with multi-level escalation and notifications.
Built-in knowledge base with customer
self-service portal.
Sync your subscriptions from distributors and marketplaces and automate billing.
Add multiple users to a single ticket conversation with thread-level and
ticket-level access.
Fully automate your dispatch process with agentic AI.
Support your customers through Text messaging.
Slack connect to support customers through Slack.
Create one-time or recurring tasks for techs.
Improved project management module with customer collaboration.
DeskDay API access for Tickets and Billing.
Achieving SOC compliance.
Achieving ISO ISMS and PIMS compliance
Track and manage all deployed assets, both internal and those synced from RMM, seamlessly link tickets and issues to specific assets for faster resolution.
Manage your product inventory and stock levels directly, with seamless integration to billing for accurate invoicing and tracking.
Schedule tickets, activities, and sync your Outlook and Gmail calendars.
Virtual agent to attend your overflow or after-hours calls from customers.
