Introducing the DeskDay PSA-Level RMM Integration for MSPs

Team DeskDay Team DeskDay

Managing your MSP operations just became simpler. With DeskDay PSA integrated with Level RMM, you can now effortlessly streamline your workflow. From automatic ticket creation to seamless remote access, this integration provides everything you need to stay on top of alerts, resolve issues quickly, and enhance client satisfaction.

This integration is designed to ensure MSPs never miss an alert, eliminate the need for manual intervention, and guarantee that every issue gets the attention it deserves, right when it’s needed. Whether you want to optimize your service delivery or improve overall productivity, this unified system brings it all together, keeping your business running efficiently.

A Unified Solution for MSPs

By combining DeskDay’s intuitive chat-based PSA with Level’s comprehensive RMM solution, this integration offers a unified system that improves support management and boosts visibility across client devices. It’s all about making MSP operations smoother, no matter if you’re tracking issues, managing tickets, or accessing remote devices. With everything in one place, you can get a full view of your operations without jumping between multiple platforms.

Key Benefits of the DeskDay-Level Integration:

1. Set Up in Minutes
   We know time is of the essence. That’s why the DeskDay-Level integration is designed for a fast, hassle-free setup. In just 5-10 minutes, you’ll have your system up and running, ready to manage tickets and alerts immediately. No technical headaches, just a smooth start.
   
2. Automatic Mapping for Better Organization
   One of the standout features of this integration is its ability to automatically map Level alerts and devices to the correct customer accounts in DeskDay. This ensures your team has a clear view of which issues are tied to which clients, making ticket management easier and faster. Plus, with device mapping tied directly to specific users, you can pinpoint exactly who is affected by an alert and provide more personalized support.
   
3. Automated Ticket Generation with Custom Alerts
   This integration doesn’t just create tickets, it ensures they’re context-rich and automatically generated based on Level alerts. This minimizes the risk of missing important issues, while giving your techs everything they need to solve problems fast. Plus, DeskDay lets you customize alert handling, from how they’re assigned to which service boards, to setting their priority levels and statuses.
   
4. Remote Access at the Click of a Button
   No need to juggle between different tools. With the DeskDay-Level integration, your techs can access devices associated with alerts directly from the DeskDay ticket interface. This one-click remote access streamlines troubleshooting, so your team can resolve issues quickly, without wasting time switching between systems.
   
5. Effortless Ticket Closure
   When an alert is resolved in Level, DeskDay automatically closes the related ticket. This means less manual work for your techs and more time to focus on the issues that matter. It’s a seamless way to keep your operations running smoothly, without added overhead.
   
6. Streamlined Communication for Faster Resolutions
   With DeskDay’s built-in conversational support, communication between techs and end-users happens directly within the ticket. This makes collaboration more immediate and interactive, cutting down on delays and ensuring faster resolutions.
   

Additional Features to Simplify MSP Operations

1. Instant Ticket Notifications
   Techs will never be caught off guard with this integration. As soon as an alert triggers a ticket, your team gets instant notifications. These provide key details about the event, the affected devices, and its severity, helping you assess and prioritize the issue right away.
   
2. Comprehensive Real-Time Alert Monitoring
   DeskDay ensures that all alerts from Level RMM appear in real time on your techs’ dashboards. Whether it’s device health, security threats, or system changes, your team can keep an eye on everything. And if action is needed, creating a ticket is just a click away.
   
3. Real-Time Syncing of Logs and Events
   No more missed alerts or system changes. All activity logs, security alerts, and updates tracked in Level RMM are instantly synced with DeskDay. This ensures that your team has full visibility into the health and status of all devices, helping you stay on top of every critical detail.
   
4. Time Tracking for Smarter Billing
   Every minute your team spends resolving tickets triggered by Level alerts is automatically tracked in DeskDay. This data flows directly into the billing system, making sure that every billable hour is captured for accurate invoicing. With optimized time tracking and reporting, you can boost profitability while ensuring your clients are billed correctly.
   

Why the DeskDay-Level Integration is a Game Changer for MSPs

This integration gives MSPs a powerful way to centralize key functions like ticketing, remote access, and alert management. By streamlining these processes, MSPs can minimize the risk of missed alerts, reduce manual work, and provide faster resolutions to clients. With features like automated ticket closure and real-time activity syncing, your team can operate more efficiently, allowing you to focus on what matters most.

The added benefits of integrated conversational support and seamless time tracking further optimize your business, making it easier to deliver exceptional service while increasing profitability.

In Conclusion
The DeskDay-Level integration offers a robust and streamlined solution for MSPs who want to run their operations more effectively. Whether you’re looking to reduce manual work, speed up response times, or enhance the quality of your client support, this integration provides the tools you need.

Ready to transform the way you manage your MSP? Get started today and see how DeskDay PSA and Level RMM can revolutionize your operations. Start your free trial now at https://deskday.com/

FAQs: DeskDay PSA & Level RMM Integration for MSPs