Build on DeskDay your way: Public API and MCP support is now live and available for early access. Request access
Trusted by user-focused MSPs
SherpaDesk keeps costs low and delivers solid fundamentals, a great starting point for IT teams and small MSPs. But as your team grows and your customers expect more, the limits show. DeskDay gives IT teams and MSPs everything they need from day one with AI, multi-channel support, and visual workflows built-in.
Affordable, feature-complete help desk for IT teams and small-to-mid MSPs. 20+ years in the market
Modern, chat-first, AI-native PSA & service desk built for IT teams and growing MSPs
IT managers and MSPs needing solid time tracking, billing, quoting, and asset management at a low entry price
IT teams and MSPs wanting AI-native features, multi-channel customer support, and a chat-first service desk
Very fast; setup in under 2 minutes; 14-day free trial, no credit card required
Same day to a few days with guided onboarding
Intuitive and functional; some users find the interface dated compared to modern tools
Clean, modern, speed-focused UI built for fast tech adoption
Low base price, but key features (asset management, vanity URL, custom email domain) locked behind higher tiers or add-ons
All features included in one flat rate; no feature tiers, no add-ons except AI agents
Single Agent
Base Camp
High Camp
Standard Annually
Standard Monthly
Enterprise
Email-based queue ticketing with custom routing rules, SLA levels, escalation tiers, email command prompts, and scheduled maintenance. Functional but not chat-first.
Chat-first service desk built for speed and adoption, for both MSP teams and internal IT departments
Web-based interface that is functional and information-dense; some users find it dated compared to modern tools
Clean, modern, speed-focused UI, built to reduce friction for techs and IT staff
Full project module with tasks, milestones, budgets, timelines, resource allocation, and integrated invoicing
Built-in project management, easy to use
Built-in quoting with product/service catalog; convert approved quotes directly to contracts
Not there yet
Built-in team calendar for scheduling, recurring appointments, and coordinating tech workloads
Not there yet, but coming soon
Dedicated to-do list module linked to tickets, projects, and customer accounts. Useful for both IT teams and MSPs
Available within the ticket and project context
No dedicated announcement feature for techs or customers/end-users
Native announcements for techs and customers. Ideal for IT teams managing internal comms
Email dropboxes, unique inbound addresses auto-convert emails into tickets and route to queues. Email command prompts let techs manage tickets directly from email
Up to 5 custom support email addresses
Detailed time tracking with automated timers, billable/non-billable tagging, rate-based billing, time rounding rules, mobile time logging; strong SLA management with escalation policies
Advanced SLA tracking with automated time capture
Automated billing from time/expenses; recurring invoices; custom rate plans; integrates with QuickBooks Online, QuickBooks Premier, Xero, and FreshBooks
Contracts and invoicing without heavy setup; integrates with QuickBooks and Xero
Full asset management with barcode/QR scanning, lifecycle and warranty tracking, link assets to tickets; available on High Camp tier only ($55/month)
Not a core feature yet
Available via ISLOnline integration. Techs can connect directly to user devices; add-on at $7/tech/month
Not a core feature yet
Rules-based ticket routing and custom notifications; no visual canvas-based workflow builder
Visual, no-code canvas workflow builder; easy to configure for both IT teams and MSPs
AI Co-Pilot referenced on website but not yet a documented, shipping feature; no AI reply drafting, sentiment analysis, or intelligent triage currently available
Helena AI built-in from day one; no add-on required
Not available
AI-powered drafting of ticket replies included
Not available
Available
Not available. Rule-based routing only
Coming soon. Agent handles triage natively
Not available
Available
Email and branded web portal; no Teams integration, no customer mobile or desktop apps. Limits reach for IT teams supporting remote/hybrid staff
Email, web, Microsoft Teams, mobile, and desktop that meet end-users where they work
SSO supported
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Branded self-service portal with KB integration; end-users can submit tickets, track status, and access knowledge articles
Fully branded, ready-to-use portal
Not available; no Teams integration for customers or end-users
Custom-branded Teams app; critical for IT teams supporting Microsoft-first workplaces
No dedicated customer-facing mobile app; portal accessible via mobile browser only
Branded iOS & Android apps for end-users
iOS & Android tech app with ticket management, time tracking, expense entry, push notifications, asset barcode scanning
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps
Full KB with public/private access controls, rich content editor, KB articles linked to tickets, self-service portal integration. Available across all tiers
Available as a built-in KB with AI-powered suggestions
No QA module or ticket scoring
Built-in QA scoring across tickets, projects, and timesheets
Pre-built and customizable dashboards; SLA, time, project profitability, and contract reports; export to PDF, Excel, or CSV
Real-time dashboards, QA scoring, SLA insights, and curated analytics
NinjaOne, QuickBooks Online, QuickBooks Premier, FreshBooks, Xero, Google (Calendar/Directory/Device Manager), O365, Salesforce
NinjaOne, QuickBooks, O365, N-central, Level, Xero, with Pax8 & Stripe (in progress)
Branded customer portal, custom email domain (High Camp or add-on), custom fields, routing rules
Flexible automation workflows, SLA rules, ticket views, notification rules. No scripting needed
Very fast; under 2-minute setup; intuitive for IT admins and MSP owners alike; 14-day free trial
Guided, self-serve, same-day/week possible
Email, phone, live chat, knowledge base, community forum, video tutorials, webinars
Direct chat, email support, community forum
Updates are slow recently; 20+ years of maturity; new features like AI Co-Pilot are being developed
Continuous, feedback-driven updates
