100 Best MSP Tools & Software Solutions for 2026

The MSPs winning in 2026 are not the ones with the most tools; they are the ones with the most aligned stack. Your RMM, PSA, documentation, security, and BDR choices now decide how profitably you can scale, how fast your team can respond, and how confidently you can sell outcomes instead of hours.

This guide pulls together 100 of the most important MSP tools across eight core layers of the stack. For each category, you can map tools by pricing band (entry, mid, enterprise) and by the MSP segment they fit best (small, mid‑market, or large/MSSP), so you can design a stack that matches where your business is today, and where you want it to be.

How to read this guide (and avoid decision fatigue)

Tool choice is only half the story; pricing models and ideal fit are the other half. Many MSP platforms use one of three basic pricing models: per‑technician, per‑endpoint, or per‑user, sometimes blended with usage‑based or committed‑spend components. Each model pushes your margins and scalability in a different direction.

To keep this guide actionable, use three simple axes as you skim each section:

• Pricing band – Entry (E) (budget‑friendly), Mid (M) (most common), or Enterprise (Ent) (complex/quote‑driven).
  
• Pricing model – Per‑tech, per‑endpoint, per‑user, or quote‑only.
  
• Best‑fit segment – Small MSPs/startups (S), mid‑market MSPs (M), or large MSPs/MSSPs (L) in regulated and complex environments.

1. Remote Monitoring & Management (RMM)

RMM is the nervous system of your MSP; every proactive intervention you make starts with monitoring, patching, or remote access. The right RMM lets your techs manage thousands of endpoints as easily as hundreds, automate tedious maintenance, and surface issues before clients ever notice. The wrong one locks you into manual work, weak reporting, and fragile scripts.

When assessing RMM tools, look first at the pricing model (per‑endpoint vs per‑technician), automation depth, and ecosystem fit. Per‑endpoint tools can align closer to value when you have dense device estates; per‑tech pricing can be more attractive while you’re small, but can flip as you scale. Consider also how tightly the RMM integrates with your PSA, ticketing, backup, and security stack to avoid swivel‑chair work.

Tool	Indicative pricing & model	Typical MSP segment
NinjaOne	M, mainly per‑endpoint with volume discounts	S–M MSPs wanting cloud‑first RMM
Atera	E–M, per‑technician plans for MSPs	S MSPs and internal IT needing all‑in‑one RMM+PSA
SuperOps RMM	M, bundled with PSA per‑tech	S–M MSPs modernizing stack
Datto RMM	M, per‑endpoint, quote‑based	M MSPs, often Datto‑centric stacks
ConnectWise Automate	M–Ent, per‑endpoint, quote‑based	M–L MSPs needing heavy automation
N‑able N‑central	M–Ent, per‑endpoint, partner quotes	M–L MSPs with complex networks
Kaseya VSA	M–Ent, per‑endpoint bundles	M–L MSPs in the Kaseya ecosystem
Pulseway	E–M, per‑endpoint and per‑user SaaS	S MSPs, mobile‑first operations
ManageEngine Endpoint Central	E–M, per‑endpoint tiers (on‑prem / cloud)	S–M MSPs and internal IT
Level RMM	M, per-endpoint and per-user pricing	S-M MSPs prioritizing automation and integration
Action1 RMM	E–M, per‑endpoint with small free tier	S MSPs and security‑focused IT
GoTo Resolve	E–M, per‑technician remote support/RMM	S MSPs and IT helpdesks
Auvik	M, per‑device network monitoring	M–L MSPs focused on network visibility
MSP360 RMM	E–M, per‑endpoint	S MSPs wanting lightweight monitoring
Domotz	E–M, per-site monitoring	S–M MSPs needing NOC-style visibility

2. Professional Services Automation (PSA)

If RMM is the nervous system, PSA is your MSP’s operating system. It’s where tickets, time entries, contracts, SLAs, projects, and billing converge, turning day‑to‑day service activity into revenue and insight. A well‑implemented PSA gives you real‑time visibility into workload, profitability by client, and the performance of your service desk.

In 2026, the big divide is between heavyweight, legacy PSA suites and newer chat-first platforms that prioritize usability, automation, and clean integrations over sheer complexity. Look at how each PSA handles ticket workflows, invoicing flexibility, integrations with your RMM and accounting tools, and pricing predictability as you grow your team. 

Modern options like DeskDay, HaloPSA, and more position themselves as more intuitive and automation‑driven, while ConnectWise Manage and Datto Autotask remain popular in mature shops that value the broader ecosystem.

Tool	Indicative pricing & model	Typical MSP segment
DeskDay	E–M, per‑user SaaS, PSA + modern service desk	S–M MSPs wanting a modern PSA alternative
HaloPSA	M, all‑inclusive per‑user plans, min seats	M–L MSPs needing deep automation
ConnectWise PSA (Manage)	M–Ent, per‑user, quote‑based	M–L MSPs standardizing on CW suite
Datto Autotask PSA	M, per‑user, quote‑based	M MSPs paired with Datto RMM/BDR
SuperOps PSA	M, bundled with RMM per‑tech	S–M MSPs moving to unified PSA+RMM
Syncro PSA	E–M, flat per‑tech with unlimited endpoints	S MSPs needing predictable costs
Kaseya BMS	E, per‑user SaaS	S–M MSPs in Kaseya stack
Rev.io PSA	M–Ent, quote‑based, billing‑heavy	Telecom‑heavy MSPs and service providers
ZestMSP	E–M, per‑user SaaS	S MSPs wanting a lightweight PSA
BoldDesk	E–M, per-user	S-M MSPs needing simple ticketing
Gorelo	E–M, per-user	S-M MSPs needing simple PSA workflows
SherpaDesk	E–M, per-user	S-M MSPs needing PSA + asset management
Manage Engine	M–Ent, per-user	M–L MSPs looking for Enterprise grade PSA

3. IT Service Management (ITSM) / Ticketing

Not every MSP wants or needs a full PSA on day one. For smaller teams or internal IT service providers, a dedicated ITSM or ticketing platform can be the fastest way to centralize requests, SLAs, and support communications. These tools focus on incident and request management, knowledge bases, and self‑service portals, with varying levels of ITIL alignment.

The trade‑off is that generic ITSM tools can be less opinionated about MSP‑specific workflows like contract‑driven billing or recurring agreements. When you look at solutions like Zendesk, Freshservice, Jira Service Management, or ServiceNow, evaluate whether you’ll be pairing them with a separate billing layer or PSA, and how much customization overhead you’re willing to absorb. For MSPs that plan to grow into more complex project and financial workflows, a PSA‑first approach with strong ITSM modules can simplify the long term.

Tool	Indicative pricing & model	Typical MSP segment
DeskDay	E–M, per‑user, chat‑first ticketing	S–M MSPs focused on service desk UX
Zendesk	E–Ent, tiered per‑agent plans	S–L support teams and MSPs needing omni‑channel
Freshservice	E–M, per‑agent ITSM tiers	S–M MSPs and internal IT with ITIL focus
Freshdesk	E–M, per‑agent, helpdesk‑oriented	S MSPs and general support desks
Jira Service Management	E–M, per‑agent, Atlassian ecosystem	S–M MSPs with dev/IT blend
ServiceNow	Ent, quote‑only	L MSPs and global providers
ManageEngine ServiceDesk Plus	E–M, per‑technician/on‑prem & cloud	S–M MSPs preferring on‑prem options
SysAid	E–M, per‑agent, on‑prem/cloud	S–M IT service desks
HaloITSM	M, per‑agent, ITIL‑aligned	M MSPs needing mature ITSM
Zoho Desk	E–M, per‑agent SaaS	S MSPs and support teams
HappyFox Helpdesk	E–M, per-agent	S MSPs needing simple ticketing
InvGate Service Desk	E–M, per-agent	S–M MSPs wanting clean UX
BMC Helix ITSM	Ent, quote-only	L MSPs with ITIL maturity

4. Cybersecurity Stack

For many clients, their MSP is now their de facto security provider. That means your tool decisions in this category determine not just your protection level, but your liability and your ability to sell higher‑value, security‑centric services. A modern security stack blends endpoint protection/EDR, email security, identity and access controls, and often SIEM/XDR for monitoring and response.

Rather than chasing yet another “all‑in‑one” agent, design around layered coverage and clear responsibility: what runs on every endpoint, what protects cloud and email, what governs access, and what tool your team actually lives in when responding to alerts. Margin also matters here; some security tools are priced aggressively for MSPs, while others are oriented toward enterprise buyers and assume a larger budget and higher ticket price.

Tool	Indicative pricing & model	Typical MSP segment
ESET PROTECT	E–M, per‑endpoint security suites	S–M MSPs needing proven AV/EDR
Heimdal XDR	M, per‑endpoint and per‑user XDR	M MSPs offering MDR‑like services
Guardz	E–M, per‑tenant MSP bundles	S–M MSPs wanting unified cyber stack
PowerDMARC	E–M, per‑domain/tiered SaaS	S–L MSPs managing email security & DMARC
Bitdefender GravityZone	E–M, per‑endpoint, MSP console	S–M MSPs delivering endpoint security
Sophos Central	M, per‑endpoint/user, bundles	M MSPs needing multi‑layer security
SentinelOne	M–Ent, per‑endpoint EDR/XDR	M–L MSPs, MSSPs in high‑risk verticals
Webroot Business	E–M, per‑endpoint	S MSPs with lightweight AV needs
Huntress	M, per‑endpoint MDR	S–M MSPs layering MDR on top of AV
ConnectWise SIEM	M–Ent, per‑endpoint/log volume	M–L MSPs building SOC‑style offerings
CrowdStrike Falcon Go	M–Ent, per-endpoint	M–L MSPs wanting enterprise EDR
Malwarebytes Nebula	E–M, per-endpoint	S MSPs wanting simple security

5. Backup & Disaster Recovery (BDR)

Backup and DR sit at the intersection of risk and revenue. Every MSP advertises “reliable backup,” but real differentiation shows up when there’s an incident: how fast you can recover, how clearly you can demonstrate recovery readiness, and how well your pricing matches the effort required. BDR tools span appliances, software‑only platforms, and cloud‑native services covering servers, endpoints, SaaS, and cloud workloads.

When comparing BDR vendors, look beyond raw storage prices. Factor in recovery workflows, RPO/RTO flexibility, how backup alerts surface in your RMM and PSA, and how licensing behaves when clients add more workloads or move to hybrid environments. A strong BDR stack will let you bundle backup, DR testing, and recovery guarantees into higher‑margin service tiers.

Tool	Indicative pricing & model	Typical MSP segment
Datto Backup & Continuity	M, appliance + per‑device, MSP contracts	M MSPs selling managed continuity
Veeam Backup & Replication	M, per‑workload/CPU/subscription	M–L MSPs with virtualization focus
Acronis Cyber Protect Cloud	M, per‑workload with security add‑ons	S–M MSPs bundling backup + cyber
Arcserve UDP	M, capacity‑based, perpetual/subscription	M MSPs with hybrid on‑prem
NAKIVO Backup	E–M, per‑socket/VM/subscription	S–M MSPs needing affordable VM backup
Redstor	M, per‑GB cloud backup, MSP console	S–M MSPs centralizing SaaS + endpoint backup
MSP360 (CloudBerry)	E–M, per‑workload + cloud storage	S MSPs white‑labeling backup
Barracuda Backup	M, appliance + subscription	M MSPs standardizing appliances
Unitrends	M, appliance/subscription	M MSPs selling DRaaS
IDrive for Business	E, per‑TB subscription	S MSPs and SOHO backup
Wasabi Cloud Backup	E, per-TB storage	S–M MSPs wanting cheap cloud BDR
Backblaze B2 MSP	E, usage-based	S MSPs with simple cloud backup

6. Documentation Software

There is a direct line between documentation quality and profitability. Good documentation cuts onboarding time, accelerates time‑to‑resolution, and reduces your dependence on a handful of “hero” technicians. For MSPs, the ideal documentation tool centralizes SOPs, network diagrams, credentials, and client‑specific configurations, with strong search and tight links to tickets and workflows.

Tools like IT Glue and Hudu were built with MSPs at the center, while platforms such as Confluence, Notion, and Document360 often start in general software or internal IT environments and then get adapted to MSP use. When choosing, focus on how easy it is for techs to add and maintain information during real work, not in a separate “documentation day” they’ll never schedule. Integration into your PSA/ITSM and RMM is a major tie‑breaker.

Tool	Indicative pricing & model	Typical MSP segment
IT Glue	M, per‑user/documentation packs	S–L MSPs standardizing SOPs and configs
Hudu	E–M, per‑user MSP‑friendly pricing	S–M MSPs as IT Glue alternative
ITBoost	E–M, per‑user, often bundled (Kaseya)	S–M MSPs in Kaseya stack
Confluence	E–M, per‑user Atlassian SaaS	S–M MSPs for internal docs and runbooks
Notion	E–M, per‑user workspace pricing	S MSPs wanting flexible docs + projects
Document360	E–M, per‑project/user tiers	S–M teams building knowledge bases
Trainual	E–M, per‑user tiers	S MSPs focusing on SOPs and onboarding
Guru	M, per‑user knowledge platform	S–M MSPs centralizing tribal knowledge
Helpjuice	M, per‑user knowledge base	M MSPs needing external KB
Slab	E–M, per‑user team wiki	S MSPs and product teams
Scribe	E–M, per-user	S MSPs generating SOPs automatically
Archbee	E–M, per-user	S–M MSPs managing technical docs
Docusnap	M, per-device/site	M MSPs needing infra documentation

7. Remote Access

Remote access tools are the “hands” of your MSP stack. Even if your RMM includes built‑in remote control, many teams still standardize on a dedicated tool for ad‑hoc sessions, cross‑platform support, or specific security/compliance features. Licensing can be surprisingly impactful here: some tools license by technician, others by endpoint, others by concurrent session.

As you shortlist options like ConnectWise Control, TeamViewer, AnyDesk, Splashtop, LogMeIn Rescue, Zoho Assist, BeyondTrust, and more, map pricing to your support model: how many technicians actively deliver remote sessions at peak times, how many endpoints you must be able to reach instantly, and what your compliance/security requirements look like. Audit logs, MFA enforcement, and approval workflows are increasingly table stakes.

Tool	Indicative pricing & model	Typical MSP segment
ConnectWise Control	E–M, concurrent tech / named tech plans	S–M MSPs, heavy remote support
TeamViewer Tensor/Business	E–Ent, per‑user/device, subscription	S–L MSPs and enterprises
AnyDesk	E–M, per‑seat/per‑device	S MSPs needing low‑friction remote access
Splashtop Business	E–M, per‑user/device bundles	S–M MSPs replacing legacy remote tools
LogMeIn Rescue	M–Ent, per‑technician	M–L service desks and MSPs
Zoho Assist	E–M, per‑technician tiers	S MSPs and internal IT
GoToMyPC / GoTo Resolve RA	E–M, per‑user/host	S support teams and MSPs
Dameware Remote Support	E–M, perpetual + maintenance	S–M MSPs on Windows networks
BeyondTrust Remote Support	Ent, quote‑only	L MSPs and regulated industries
RemotePC	E, per‑device	S MSPs and SOHO remote access
RustDesk	E, open source	S MSPs wanting a secure self-hosted RA

8. Identity and Access Management (IAM)

IAM is becoming the control plane for security. Instead of treating MFA as a bolt‑on, MSPs are now leading conversations about Zero Trust, least‑privilege access, and centralized identity governance across on‑prem and SaaS systems. This means your IAM stack must work not only for your own team, but also for dozens of client tenants with very different needs.

As you assess tools like Okta, OneLogin, Microsoft Entra ID, JumpCloud, Duo, CyberArk, Ping, Google Workspace IAM, and ConductorOne, consider three angles: how easily you can manage multi‑tenant environments, how transparent the per‑user pricing is as clients grow, and how well each platform integrates with your broader security and ticketing tools. IAM licenses can quickly become one of your biggest hard costs, but they also enable high‑value, sticky services around compliance, audits, and security baselining.

Tool	Indicative pricing & model	Typical MSP segment
Okta Workforce Identity	M–Ent, per‑user SSO/MFA	M–L MSPs managing many SaaS apps
OneLogin	M, per‑user IAM/SSO	S–M MSPs and SaaS‑heavy clients
Microsoft Entra ID (Azure AD)	E–Ent, per‑user tiers (Free–P2)	S–L MSPs with Microsoft 365 tenants
JumpCloud	E–M, per‑user device + directory	S–M MSPs building cloud directory
CyberArk Identity	Ent, per‑user and per‑privileged account	L MSPs & MSSPs in regulated sectors
Ping Identity	Ent, per‑user/transaction	L enterprises and service providers
Google Cloud IAM / Workspace	E–M, per‑user via Workspace tiers	S–M MSPs managing Google ecosystems
SailPoint	Ent, per‑user identity governance	L MSPs serving enterprises
Duo Security (Cisco Duo)	E–M, per‑user MFA	S–M MSPs layering MFA quickly
ConductorOne	M, per‑user access governance	S–M MSPs building modern Zero Trust
NordLayer	E–M, per-user	S MSPs needing simple IAM + VPN

Putting it all together: designing your 2026‑ready MSP stack

With 100 tools on the table, it’s tempting to try to cover every edge case. A better approach is to design a “reference stack” per stage of maturity and then plug individual tools from these lists into those patterns. 

For a small MSP, that might mean one modern PSA, one RMM, a lightweight documentation platform, a straightforward BDR solution, and two or three carefully chosen security tools. As you grow into the mid‑market, you can step up to richer automation, more advanced IAM, broader observability, and layered security and backup offerings.

Most importantly, treat your toolset as a living system. Revisit it at least annually as vendor roadmaps, pricing models, and your own service catalogue evolve. By combining category overviews like the ones in this article with pragmatic pricing bands and clear segment fit, you give yourself and your readers a practical way to choose enough tools to win, without drowning in options.

Legend for the table

• Pricing band: Entry (E), Mid (M), Enterprise (Ent)
• Model: /tech = per technician, /ep = per endpoint, /user = per named user, Quote = custom pricing
• Segment: S = small MSPs/startups, M = mid‑market MSPs, L = large MSPs/MSSPs

FAQs: List of 100 Best MSP Software & Tools for 2026