We’re excited to roll out a new set of updates designed to give you greater control over customer communication, visibility into tasks, and flexibility in user management. These enhancements are part of our ongoing mission to simplify operations and elevate the service experience for both techs and users.

What’s new in DeskDay?

Customizable Onboarding Templates for User Invitations, Password Resets, and Account Lockout Notifications

This enhancement empowers MSPs to create branded, client-specific communication for critical user workflows. It improves professionalism, reinforces the MSP’s identity, and ensures a consistent user experience during onboarding and support events like password resets or lockouts—key touchpoints that influence client satisfaction.

Included Tasks in the Watchlist View for Normal, Admin, and Custom Role Users

Bringing tasks into the watchlist allows all user roles to monitor time-sensitive or priority actions in one central view. This significantly enhances visibility and accountability, making it easier for techs and managers to stay aligned on what matters most—especially in high-volume MSP environments.

Enabled Customization of Activation Link Recipients in Both Add User and Bulk Add User Drawers

MSPs can now designate who receives activation links, reducing the risk of premature user activation or missed invitations. This is particularly valuable in structured onboarding processes where user creation and activation may be handled by different roles (e.g., admin staff vs. client managers).

Additional Updates & Enhancements

1. Added support for entering multiple email IDs separated by commas during user creation.
2. Updated the QuickBooks integration message to improve clarity after setup.
3. Defaulted the Timezone field in the Create Resource drawer to match the company’s profile (CST by default).
4. Sorted signature variables (Company and Individual) alphabetically for easier access.
5. Applied alphabetical sorting to all tables and dropdowns, except for Tickets, Projects, and Announcements, which are sorted by creation date.
6. Updated “Notes and Time” button in Tasks to “Time +”.
7. Added ability to save time entries with zero total hours.
8. Removed mandatory requirement for email in Add Location drawer.
9. Added support for formatting list content in email templates.
10. Enabled sort indication display when sorting users in the ticket table.
11. Improved preview functionality in Roles and Permissions settings.
12. Updated the error message for invalid tokens in N-central configuration.
13. Enabled support for proper list formatting in the new email template messages.
14. Updated QA rules to default to disabled for closed tickets.
15. Improved filtering logic for ticket summary template names during ticket creation.
16. Added alert when trying to deduct more time than available in timesheets.

Bug Fixes & Improvements

1. Resolved scrolling issue in the Company and Individual signature preview section.
2. Fixed issue of duplicate signatures appearing in email notifications.
3. Fixed issue of email signatures not arriving as expected in notifications.
4. Fixed incorrect display of scheduled time in the Task Schedule email template.
5. Fixed issue of separate mail threads being created for ticket scheduling notifications.
6. Fixed issue with modals in timesheets not closing properly after updates.
7. Fixed issue of task and ticket summary updates not reflecting in the timesheet data.
8. Fixed issue where a ticket disappears from the timesheet when deleting a single time entry.
9. Prevented creation of duplicate customer names through updates.
10. Fixed issue of Notes and Time status field not updating correctly.
11. Fixed issue of logging billable time in non-billable tickets.
12. Removed duplicate “Add” buttons when assigning project admins.
13. Fixed incorrect system time shown in chat messages; now reflects resource time zone.
14. Fixed issue of attachments not appearing in public chat and time entry email notifications.
15. Addressed issue with switching companies in QuickBooks—now shows all available companies.
16. Resolved missing attachment display in the new email template layout.
17. Prevented multiple automation rule creation from repeated Save clicks.
18. Fixed unresponsive UI element in Automation screen size percentage selector.
19. Corrected canned note drawer heading text.
20. Fixed issue where Notes and Time edits weren’t reflected live in the chat view.
21. Fixed issue of email field not clearing via backspace in automation conditions.
22. Resolved null scheduled time appearing in assignee notification emails.
23. Fixed non-functioning Resolution filter in chat view.
24. Resolved issue where bulk-assigned assignees didn’t receive notifications.
25. Corrected display of user names in IT-Connect to avoid “Undefined Undefined” cases.
26. Fixed issue where billable task entries were not showing in the “Ready to Bill” section.
27. Resolved issue of ticket status not changing to “Assigned” in the resource mobile app.
28. Addressed issue with saving or deleting logos in email signature settings.
29. Fixed problem with font size selector not applying correctly in Global Email preview.
30. Resolved pasted image behavior in email tickets; images no longer appear as plain descriptions.
31. Fixed sorting issue in the Product table view.
32. Fixed broken search functionality in email and ticket template drawers.
33. Fixed issue where timesheet rejection comments could not be typed in.
34. Removed duplicated “No contract option” entries from task settings.
35. Corrected incorrect “Created From” source details in task email notifications.
36. Fixed issue where resource profile pictures were not displayed in the timesheet list.