How DeskDay PSA’s seamless integration with Level RMM transforms MSP operations

Building and growing a Managed Service Provider (MSP) business is an exciting yet demanding task. As the owner of an MSP, you’ve likely encountered the tough balancing act of staying within budget while still delivering top-tier service to your clients. You know the importance of combining a PSA and RMM solution– together they streamline operations, reduce manual workloads, and provide the automation that drives success. The challenge lies in finding a solution that meets your operational needs without overspending.

Meet DeskDay’s integration with Level RMM: a powerful combination designed to offer enterprise-grade capabilities while being mindful of your financial constraints. With Level RMM’s cutting-edge monitoring and remote management capabilities seamlessly integrated into DeskDay’s PSA platform, this solution empowers you to automate ticketing, improve issue resolution, and enhance client satisfaction, all without the need for additional complex setups or expensive infrastructure.

For MSPs, efficiency is paramount. With DeskDay-Level RMM integration, you’re able to simplify your processes, speed up response times, and give your clients the seamless experience they expect, all within a unified system that saves you time and money.

A Unified Solution to Streamline MSP Operations

The DeskDay-Level RMM integration is designed for MSPs looking to consolidate and optimize their service management and remote monitoring efforts. By combining the features of a top-tier RMM solution with DeskDay’s powerful chat-based ticketing and workflow automation, this integration provides MSPs with everything they need to keep operations running smoothly and client issues resolved quickly.

If you’re an MSP looking to scale operations or streamline your current service desk processes, this integration offers:

• Automated ticket creation, minimizing manual data entry.
  
• Real-time alerts to ensure you’re always ahead of issues.
  
• Instant remote access eliminating the need to jump between different platforms.
  
• A unified system that simplifies operations and boosts team collaboration.
  

The Key Benefits of DeskDay-Level RMM Integration

1. Easy Setup and Fast Onboarding

For MSPs, time is precious. DeskDay’s integration with Level RMM allows for rapid setup and immediate access to all of the system’s core functionalities. You can get started with just a few clicks, bypassing complex configurations or requiring technical expertise.

• Quick Setup: Complete the setup in under 10 minutes.
  
• Step-by-Step Assistance: Easy-to-follow guides make onboarding simple and stress-free.
  
• Immediate Access: Begin managing your tickets, alerts, and client environments right away.
  

With this streamlined setup, MSPs can start leveraging automation and efficiency from day one without wasting time on unnecessary configuration.

2. Effortless Device and Customer Mapping

Keeping track of alerts, devices, and clients across different environments can be overwhelming, especially when managing multiple SMBs. DeskDay’s Level RMM integration allows for seamless customer and device mapping, ensuring that your service team can easily stay on top of every issue.

• Customer Mapping: Alerts are automatically linked to the relevant customer account in DeskDay.
  
• Device Mapping: Devices are tied to specific users, ensuring you know exactly who’s affected when an alert is triggered.
  

This feature helps MSPs maintain a structured and organized ticketing system, preventing important issues from slipping through the cracks.

3. Automated Alerts and Custom Ticket Generation

With DeskDay’s Level RMM integration, you’ll never miss a crucial alert again. This integration automatically converts incoming alerts into context-rich tickets, allowing for faster issue resolution and reducing the manual effort required to create tickets.

• Ticket Automation: Generate detailed tickets from RMM alerts automatically.
  
• Customizable Alert Handling: Customize how alerts are assigned, escalated, and prioritized.
  
• Escalation Rules: Critical issues can be automatically escalated to the appropriate tech for rapid resolution.
  

By automating this critical aspect of service delivery, MSPs can focus more on proactive support rather than time-consuming administrative tasks.

4. Instant Remote Access for Faster Resolution

Switching between multiple systems can waste valuable time. With the DeskDay-Level RMM integration, your team gains one-click remote access to devices directly from the ticketing system, eliminating the need to toggle between your PSA and RMM platforms.

• One-Click Access: Access client devices instantly from the ticket screen.
  
• No Platform Switching: All the tools you need are right within the same interface.
  
• Improved Response Times: Quickly diagnose and resolve issues without interruptions.
  

This feature ensures MSPs can resolve issues faster, leading to improved client satisfaction and reduced response times.

5. Auto Ticket Closure for Streamlined Operations

Once an issue is resolved via Level RMM, the corresponding ticket in DeskDay will automatically close, removing the need for manual updates. This keeps your service desk clean, accurate, and free of unnecessary admin work.

• Automatic Ticket Closure: No manual intervention required to close tickets.
  
• Reduced Admin Burden: MSPs can focus on more important tasks rather than managing ticket statuses.
  
• Accurate Reporting: Ensures accurate reporting of completed service requests.
  

For MSPs juggling multiple tickets and clients, this feature reduces the administrative burden significantly.

6. Enhanced Communication via Built-in Chat

Clear communication is key to resolving issues efficiently. DeskDay’s chat functionality allows techs to communicate directly within the ticket, speeding up collaboration and reducing time spent on email chains.

• Real-Time Chat: Collaborate with team members or clients in real time.
  
• Streamlined Communication: Keep everything organized within the ticket.
  
• Faster Resolutions: Immediate feedback leads to quicker problem-solving.
  

This feature enhances the speed and quality of communication, leading to faster resolutions for client issues.

Additional Features for Next-Level MSP Operations

• Instant Ticket Notifications: Receive real-time alerts for new tickets, allowing for immediate prioritization.
  
• Comprehensive Alert Monitoring: Access a central dashboard displaying all incoming alerts, ensuring you never miss an important event.
  
• Real-Time Activity Logs: Level RMM activity logs are automatically synced with DeskDay for real-time tracking and insights.
  
• Time Tracking and Optimized Billing: Automatically track time spent on Level RMM tickets for accurate invoicing and improved profitability.
  

Why DeskDay’s Integration with Level RMM is a Game Changer for MSPs

For MSPs, operational efficiency is critical. The DeskDay-Level RMM integration provides an all-in-one solution that eliminates operational bottlenecks, enhances team collaboration, and improves response times, all while keeping costs manageable.

With automatic ticket generation, real-time alerts, remote access, and streamlined communication, this integration gives MSPs the tools they need to scale effectively without the need for large investments in new infrastructure or additional staff.

What You Stand to Gain:

Improved Issue Resolution: Faster resolutions thanks to automated ticketing and remote access.
Reduced Manual Work: Auto-ticket closure and real-time syncing reduce administrative tasks.
Better Communication: Built-in chat for seamless internal and external collaboration.
Increased Profits: Time tracking and billing automation boost profitability.

This integration is the key to improving efficiency and delivering superior service, whether you’re supporting a small group of clients or scaling your business to new heights.

Get Started Today!

Don’t let operational inefficiencies hold your MSP back. The DeskDay-Level RMM integration is the ideal solution for MSPs looking to automate, streamline, and scale operations without breaking the bank.Start your free trial today and see how DeskDay-Level RMM integration can transform your MSP operations!

FAQs: Scaling Your MSP with DeskDay + Level RMM Integration