March may be behind us, but the excitement and momentum from the season of March Madness are still fresh! Much like the thrilling buzzer-beaters and unexpected upsets we saw in the games, we’re bringing you some game-changing updates that will make your MSP operations just as dynamic.
With the energy of March driving us forward, we’re excited to share the latest features and improvements we’ve added to DeskDay last month. These updates are designed to include a revamped notification center for more control and new critical reports to give you valuable insights into your techs, customers, and users.
Check out what’s new and see how these enhancements can take your service desk to the next level.
You can now copy and paste images or screenshots directly into chats, with image previews displaying right in the chat window. No more tedious attachments – just faster, contextual communication.
Enjoy enhanced controls for managing notifications, now customizable per channel and role. You can fine-tune who gets notified, how, and when, all while maintaining efficient communication across your team.
We’ve introduced a global setting for customer notification preferences. Now, you can set notifications for customers, ensuring they only receive what matters most to them.
Now control notifications for individual channels instead of applying a blanket setting. Tailor each experience to your needs, improving overall efficiency.
Fixed critical reports are now available for techs, customers, and users, offering you better insights and data visibility.
Stay up to date with the latest versions of IT-Connect applications, ensuring smooth integrations and operations across your end-user systems.
Business Email Requirement : DeskDay now requires signups to be made using business email addresses, enhancing security and ensuring legitimacy in user accounts.
Card Payment Restrictions : We’ve added a restriction limiting card payments to two charges per card per day, helping mitigate fraud risks.
Payment Security Enhancements : To further safeguard transactions, payments will be blocked if the card country and IP address country don’t match, ensuring secure and legitimate financial operations.
