DeskDay November 2024 Product Update Note: Announcement, Recurring Invoice, Invoice Reminder, and MSI for IT-Connect are here!

As the year winds down and we look ahead to 2025, we’re focused on making DeskDay even more powerful and efficient for your MSP operations. This year has been all about listening to your feedback, refining our features, and delivering updates that truly make a difference.  

With these latest enhancements, we’re setting the stage for an even stronger DeskDay experience in the new year—helping you simplify workflows, enhance service delivery, and stay ahead in a competitive landscape. 

Here’s a quick look at what’s new and how it’s designed to elevate your business.

What’s New?

Announcement has got a new look!

Notify end-users about outages, scheduled updates, and urgent notifications without the hassle of managing a contact list. With our redesigned Announcement feature, enjoy a fresh, intuitive interface, faster navigation, and a preview option to ensure your announcement looks perfect before sending or scheduling.

NinjaOne is officially launched!

DeskDay now seamlessly integrates with NinjaOne to create a unified PSA-RMM solution. Enjoy automated ticket generation, faster alert handling, and chat-based ticket resolution—all with remote device access from DeskDay. Boost productivity, ensure quicker responses, and enhance your operational efficiency.

Recurring invoice & Invoice reminder for you!

Billing is now easier with our recurring invoice and invoice reminder features. These updates automate the invoicing process, reducing manual effort and minimizing the risk of errors. Keep your cash flow steady and ensure customers get all the payments with streamlined invoice reminders.

MSI for IT-Connect is here!

One update many of you have been asking for is finally here! The MSI file for IT-Connect simplifies deployment across end-user devices. Instead of time-consuming manual installations, you can now push IT-Connect to multiple devices effortlessly, ensuring all your end-users are set up quickly and consistently.

Upcoming Features ⚡

1. Custom Email Integration
2. Role-Based Access Control
3. Europe Data Center

Additional product enhancements

1. Simplified bulk operations on the ticket table for a more seamless experience.
2. The data on the home screen is now interactive and clickable, allowing users to easily access detailed information.
3. Moved the “Service Desk” option in the customer and user tables to three-dot menu at the end of each row.
4. Displayed time entries on tickets from different days as separate entries in the notes and time logs.
5. Included contract amounts within invoices.
6. Added the “Generate Invoice Before” field for recurring invoices in contract settings.
7. Set “Detailed” as the default invoice type instead of “Consolidated.”
8. Updated the QA health text to “Ticket Health” on ticket detail pages.
9. Ticket descriptions now appear by default in chat sessions.
10. Auto-populated the billing address based on the customer’s address during creation.
11. Added logout buttons for expired accounts and extended login periods in IT-Connect apps.
12. Set the first user created for a customer as the default primary contact for corresponding customers.
13. Set CST time zone as the default time zone for all companies when none is specified.
14. Updated notification contents within the alert center and across mobile apps.
15. Added a default ticket source for integration-related tickets.
16. Tooltips across the system have been revised where necessary.
17. Pagination has been added to the invoice page.
18. Self-messages now appear in chat sessions without needing a page refresh.
19. Added audit logs for ticket status changes during creation.
20. Set board view as the default in announcements.
21. Improved chat functionality and notification consistency.
22. MSP customers and account owners are now pinned at the top of corresponding tables.
23. Added screens for expired admin and resource accounts.
24. Improved filter UI accessibility in ticket tables.
25. Enhanced performance for large data loads in customer dashboards.
26. Limited notes and time entries to allow adding start date and time only after ticket creation.
27. Added toasters for successfully creating a variable attribute.
28. Updated error messages when logging in with an inactivated customer user.
29. Added descriptions for “Invoice Number” and “Default Template” in billing settings on the control center.
30. Updated the drawer layout for the chat members’ screen during chat sessions.
31. The “What’s New” icon in the menu has been updated.
32. Ticket summaries are now limited to 100 characters.
33. Added tooltips for pinning chats and adding them to the watchlist in ticket details.
34. Attachments can now be sent in email tickets.
35. Resource invite and password reset emails are now sent from DeskDay, not the MSP name.

Bug Fixes

1. Corrected issues with task names being renamed when moved within project milestones.
2. Resolved the generation of Ninja alert tickets for MSPs with expired subscriptions.
3. Resolved issues with clicking dropdowns.
4. Resolved issues with manually updating time picker fields.
5. Resolved the issue of SLA status always showing as “open” in ticket details for initial seconds.
6. Read messages in the new message hub are now cleared after 24 hours.
7. Fixed date and time picker errors in error states.
8. Fixed the “Select All” functionality with previously selected items in tables.
9. Fixed page refresh errors following subscription payments in the production environment.
10. Fixed irregular spacing issues in the Board card view within the Control Center.
11. Resolved issues with saving drafts, generating, and sending manual invoices.
12. Fixed discrepancies in invoice amounts due to contract changes.
13. Fixed issues with updating task details during active timers.
14. Resolved issues with sending notes via email for unknown users.
15. Duplicate entries with the same name are no longer allowed across the product.
16. Corrected missing ticket types in ticket properties during creation.
17. Addressed the page refresh issue in the Brave browser.
18. Fixed random “Bad Request” errors when creating users.
19. Addressed the zero-value saving issue in billing settings.
20. Made the invoice end date field optional.
21. Resolved pagination errors after selecting all tickets on the current page.
22. Fixed issues connecting to N-central accounts.
23. Fixed issues where self-attachments were showing to all resources.
24. Fixed random errors occurring during contract deactivation.
25. Improved error handling when switching QuickBooks accounts.
26. Fixed pagination issues on the Invoice Draft tab.
27. Fixed issues with changing invoice templates when saving as a draft.
28. Resolved undefined errors in Ninja tickets’ “created at” dates.
29. Fixed NaN value errors in N-central tickets.
30. Addressed null resource issues in email ticket replies.
31. Fixed inconsistencies with ticket status changes not reflecting in tables.
32. Fixed duplicate notifications for created and closed ticket statuses in IT-Connect.
33. Fixed issues with merging random tickets.
34. Fixed irregular UI freezing issues when uploading ticket attachments in older browser versions.
35. Hidden MSP customers from the customer filter in user settings.
36. Fixed issues with updating customer mapping configurations for integrations.
37. The toaster notification for creating and deleting custom fields has been fixed.
38. Fixed “Undefined” errors in ticket member assignments for random tickets.
39. Tickets, projects, and activities with a “Non-billable” status are no longer showing as billable in the “Ready to Bill” section.
40. Fixed issues with the discount amount applied to invoices.