Top PSA integrations with Level RMM for MSPs

For MSPs, juggling tools is part of the daily grind. One tab for alerts, another for tickets, one more for time entries, and somewhere buried beneath it all, billing. It’s tedious. Worse, it’s slow.

That’s where PSA and RMM integrations come in. Done right, they turn chaos into clarity. And if you’re using Level RMM, you’re already familiar with its no-nonsense monitoring, automation, and remote access features.

But pairing Level with the right PSA? That’s the real power move.

In this guide, we’ll break down the top PSA integrations with Level RMM, what they offer, why they matter, and how to pick the one that fits your MSP like a glove.

What Makes a PSA Integration with Level “Top Tier”?

Before diving in, let’s pin down what actually matters. The best integrations with Level RMM typically share a few key traits:

• Alert-to-ticket conversion that just works, no double-handling, no missed pings
  
• Customer and device mapping that’s accurate and automatic
  
• Time entries, SLA tracking, and status updates synced in real-time
  
• Remote access baked into ticket workflows
  
• Reliable two-way sync so both tools stay on the same page

The goal is to shave time off tech workflows, not add another system to babysit.

1. DeskDay PSA

Strengths:

• Workflow Automation: Provides smart workflows, automating ticket assignments and prioritization based on alerts from Level RMM.
  
• Unified Communication: Supports chat-based ticketing, making it easy for techs to communicate and resolve issues directly within the platform.
  
• Quick Setup: Designed to be user-friendly, DeskDay can be deployed quickly without a steep learning curve.
  
• Integrated Time Tracking: Automatically tracks time entries and integrates billing, making it easier to manage client invoicing and reporting.
  

Downsides:

• Still Maturing: While DeskDay offers strong core features, it is still evolving, and some advanced customization options might be limited compared to other PSAs.
  
• Less Customization: Some MSPs who require deep customization for workflows may find DeskDay’s offerings a bit basic.
  

2. HaloPSA 

Strengths:

• Full Customization: Offers deep configuration options for every aspect of ticketing, workflows, and customer management.
  
• Flexible Ticket Routing: MSPs can define complex rules for routing tickets based on alert types, priorities, or customer segments.
  
• Scalability: Great for MSPs planning to scale up as it offers flexibility in operations, allowing it to grow with the business.
  
• Rich Asset Management: Works well with Level’s device and inventory data, enabling strong asset tracking and management.
  

Downsides:

• Complex Setup: The wealth of features and customization options can be overwhelming for smaller teams or those looking for a simpler solution.
  
• Learning Curve: Due to the level of customization, onboarding and training can take longer compared to simpler PSAs.
  
• Pricing: HaloPSA can be pricier compared to other solutions, especially when MSPs start adding more advanced features or modules.
  

3. Syncro 

Strengths:

• Simplicity: A unified PSA and RMM solution that’s intuitive and easy to use, perfect for smaller MSPs or those just getting started.
  
• Cost-Effective: Affordable pricing for MSPs that want a no-frills solution that combines ticketing and remote monitoring in one platform.
  
• Lightweight Asset Management: Syncro automatically maps devices and alerts, reducing the need for manual entries and ensuring data consistency.
  

Downsides:

• Limited Customization: As an all-in-one tool, Syncro doesn’t offer the same level of customization or flexibility as larger PSAs, which could become a limitation as your business grows.
  
• Basic Reporting: While functional, the reporting features are less robust compared to higher-end PSA systems, which might leave some MSPs wanting more in-depth insights.
  
• Less Powerful Automation: The automation features aren’t as advanced as other platforms, which may hinder MSPs looking for deeper integrations and workflow triggers.
  

4. ConnectWise Manage 

Strengths:

• Comprehensive Ecosystem: ConnectWise offers a complete ecosystem with powerful features for ticketing, billing, time tracking, and project management, making it ideal for larger MSPs.
  
• Customizable Automation: You can create complex automation rules for ticket routing, escalation, and client communication.
  
• Integrated Service Delivery: Seamless integration with other ConnectWise products, providing a unified experience across RMM, PSA, and more.
  
• Robust Reporting and Analytics: Offers advanced reporting and dashboards, giving MSPs real-time data on their operations and helping them optimize workflows.
  

Downsides:

• Complex UI: The user interface can feel overwhelming, especially for new users. It’s not as intuitive as some modern PSAs.
  
• High Cost: ConnectWise Manage tends to be on the pricier side, making it a better fit for larger MSPs who can justify the investment.
  
• Longer Setup Time: Due to its complexity, setting up ConnectWise with Level RMM and configuring all features can take longer compared to other solutions.
  

5. Autotask PSA (Datto) 

Strengths:

• Compliance-Ready: Autotask excels in industries with stringent regulatory requirements, offering detailed audit logs and documentation capabilities that MSPs can rely on.
  
• Powerful SLA Management: Strong focus on managing SLAs and maintaining service quality, making it great for MSPs that need to track performance tightly.
  
• Solid Integration: Integrates well with Level RMM for seamless ticket creation, asset tracking, and time management.
  
• Comprehensive Features: From ticketing to billing, reporting, and customer management, Autotask provides a full suite of tools for MSPs.
  

Downsides:

• Steep Learning Curve: Like ConnectWise, Autotask can be difficult to get used to, and MSPs will need time to master its interface and workflows.
  
• Pricey: Autotask is also a premium PSA, meaning it can be quite expensive for smaller MSPs, especially if you need all the bells and whistles.
  
• Overkill for Smaller Teams: For smaller MSPs or those just starting out, Autotask might have too many features and a complexity level that’s unnecessary.
  

6. Atera 

Strengths:

• Unified Solution: Atera combines both PSA and RMM, making it a simple and cost-effective option for solo techs and small MSPs.
  
• Automated Ticketing: Easily integrates Level RMM alerts into the ticketing system, with basic automation features to reduce manual work.
  
• Affordable: Low-cost solution that bundles both PSA and RMM, which can be a major advantage for smaller businesses with limited budgets.
  

Downsides:

• Limited Scalability: As your MSP grows, Atera may not be able to handle the complexity and volume of your operations like other, more robust PSAs.
  
• Basic Reporting & Features: Atera’s reporting capabilities are limited, and the PSA features are not as advanced or customizable as what you’ll find in other platforms.
  
• Less Advanced Automation: While it handles basic automation, it doesn’t offer the deep, rule-based workflows that more feature-rich PSAs provide.

PSA	Best For	Strength	Weakness
DeskDay	Modern MSPs who want automation and AI	Fast setup, smart workflows, chat-native	Still maturing feature depth
HaloPSA	Process-heavy MSPs	Total flexibility	Can be overwhelming
Syncro	Small MSPs and generalists	Simplicity, cost-effectiveness	Limited automation depth
ConnectWise	Large teams with complex operations	Deep ecosystem, mature	Heavy UI, high cost
Autotask	Compliance-focused MSPs	Documentation and billing	Steep learning curve
Atera	Solo techs or starters	All-in-one, no-fuss	Not scalable for larger MSPs

Conclusion

When choosing a PSA integration for Level RMM, the best option depends on your MSP’s size, complexity, and workflow needs. If you’re just starting or need simplicity, Syncro or Atera might be the right fit. For those needing high customization and advanced features, ConnectWise Manage, Autotask, or HaloPSA would be better choices. And if you want to stay on the cutting edge with AI-powered workflows, DeskDay is a top contender.

Each platform has its strengths and weaknesses, so evaluating your current needs and future growth will help you make the most informed choice.

Choosing the right integration can unlock efficiencies, drive better client experiences, and ultimately give your MSP the competitive edge it needs.

FAQs: PSA integrations with Level RMM