Level RMM + DeskDay integration drops in weeks. If you’re on Level, join the waitlist for early access. Notify Me

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From legacy to legendary:
How DeskDay changes the PSA game

Empowering your techs to deliver faster, smarter and efficient support to your end users with the power of AI 

PSAs are stuck in the past

They’re slow, complex, and costly—forcing you to work around their inefficiencies rather than helping.

DeskDay brings the future of PSA

DeskDay's PSA power up your support delivery with AI and workflow automation, providing multichannel support that streamlines everything from ticket management to billing.

Modern Intelligent PSA

Conversational Service Desk

Skip slow emails and calls—resolve tickets faster with in-app chat.

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Unified multi-channel support for techs & end-users

Give techs flexible ticket management across desktop and mobile. End-users can seek support via Teams, mobile, web, email, or desktop.

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Ticketing through Microsoft Teams

End-users can create, track, and reply to tickets without leaving Teams. 

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Project management

Simplify project management with conversations, task tracking, milestones, and invoicing all in one place. 

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Billing & contract management

Automatically generate invoices by linking timesheets, contracts, and work logs. 

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Announcement for outages and updates

Update users without the spam. Use multi-channel alerts to notify them about outages and maintenance. 

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Helena AI

The future of IT support, powered by AI 

Meet Helena: Your AI-powered companion built right into DeskDay. From drafting replies and recommending solutions to analysing sentiment and creating resolution notes, Helena helps your techs respond faster, work smarter, and document effortlessly- all in real time. 

Automation

Automation and workflows that work for you

Build time-saving automations in minutes with our no-code, drag-and-drop workflow builder. From ticket assignment and auto-replies to updating fields and auto-closing stale tickets — DeskDay lets you streamline your support without writing a single line of code so your team can stay focused on what really matters. 

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Multi-Channel

Support your users anywhere 

Let your users raise tickets from the channels they already use, whether it's Microsoft Teams, Email, Web, or Mobile. One platform. All channels. Zero friction  

  • Microsoft Teams
  • Mobile
  • Desktop
  • Web
  • Email
  • SlackComing soon
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Customer stories

Spencer A. Heath
Technical Systems Engineer, Progressive Technologies

"Super fast, easy, and responsive! With exciting new integrations and features on the way, I can see DeskDay quickly becoming a PSA leader."

Read the interview
David Grissom
CEO, Grissom Technology

“Very responsive! Has an end-user app which is huge in this industry. The chat-based Service Desk is super fast. Every chat shows up on your end-user application instantly!”

Watch video

FAQ

What is DeskDay?

DeskDay is an AI-powered PSA (Professional Services Automation) platform with multichannel support (MS Teams, Mobile, Desktop, Email & web portal), designed to streamline support, ticketing, time tracking, and billing for modern, growing MSPs.

How is DeskDay different from competitors?

Unlike legacy PSAs, DeskDay is chat-first, built for speed, simplicity, and AI-native automation, eliminating dated communication systems, bloated UIs, manual processes, and rigid contracts.

Who is DeskDay for?

DeskDay is built for small to mid-sized MSPs who want to scale fast, reduce tech workload, and deliver smarter, faster support.

How does DeskDay use AI?

Meet Helena, an AI companion built inside DeskDay’s PSA. It helps MSPs tech with drafting replies, recommending solutions, analysing sentiment, and creating resolution notes.

What does Workflow Automation in DeskDay do?

It eliminates repetitive tasks in Service Desk by automating ticket assignment, replies, follow-ups, SLA checks, and more—with zero manual effort.

  Does DeskDay integrate with my existing tools (PSA/RMM)?

Yes. DeskDay integrates with leading RMMs like NinjaOne, N-able N-central as well as tools like Quickbooks with Hudu, Xero, Level and more as ongoing additions.

How long does it take to get started with DeskDay?

Most teams are up and running within a week—with guided onboarding, zero setup fees, and no long-term lock-ins.

What are DeskDay's key features?

Chat-based Service Desk, Multichannel support (email, Teams, web, mobile, Slack (coming soon)), billing, reports, time tracking, project management, quality assurance, smart onboarding and announcements.

Transform ticketing with the intelligence of an AI-powered PSA.
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