Experience Conversational Service Automation firsthand.
Let's take it for a spin together. đź’ś
book-a-demo
News and resources from the frontiers of service desks and MSP's curated by DeskDay.
Back to Blogs
Managing your MSP operations just got easier. The powerful integration between DeskDay’s CSA (Nex-gen PSA) and NinjaOne’s RMM solution brings unparalleled efficiency to your workflow. From seamless ticket generation to instant remote access, this integration equips MSPs with the tools they need to stay on top of alerts, resolve issues faster, and enhance client satisfaction.
With the DeskDay-NinjaOne integration, MSPs can eliminate the risk of lost alerts, reduce manual intervention, and ensure that every issue is addressed promptly. Whether you’re looking to optimize service delivery or improve productivity, this integration offers a robust, unified solution that keeps your business running smoothly.
The integration merges the capabilities of a chat-based PSA and leading RMM into a single, efficient system, enhancing support management and increasing visibility across customer devices. This integration ensures that MSPs can manage all aspects of their services seamlessly, from ticket generation to remote device access, providing a comprehensive view of their operations.
Whether you’re an MSP just starting out or one looking to scale your business, this integration can streamline your workflows by automating alert ticket generation, reducing manual intervention, and improving response times.
1. Quick and Easy Setup
Time is a valuable asset for any MSP. The DeskDay-NinjaOne integration ensures you can get your system up and running in under 5-10 minutes. With a simple and intuitive setup process, your MSP will be equipped with the tools needed to start managing tickets and alerts right away.
2. Customer and Device Mapping for Seamless Organization
One of the standout features of this integration is its ability to map alerts and devices from NinjaOne directly to the appropriate customer accounts in DeskDay. This customer mapping ensures that MSPs can track issues accurately and stay organized, allowing them to resolve tickets faster and more efficiently. Moreover, devices are mapped to specific users, so you know exactly which end-user is affected by any given alert, enhancing your ability to deliver personalized support.
3. Automated Ticket Generation and Customizable Alerts
Automating the generation of context-rich tickets based on alerts from NinjaOne’s RMM, this integration reduces the likelihood of critical issues being overlooked and ensures that techs have all the information they need to resolve problems quickly. Additionally, DeskDay allows MSPs to customize how alerts are handled, from assigning them to specific service boards to setting their priority levels and statuses.
4. Remote Access for Quick Troubleshooting
No need to juggle between multiple platforms. With the integration with NinjaOne, MSPs can access any device associated with an alert directly from the DeskDay ticket screen. This one-click remote access ensures faster troubleshooting and eliminates the need to switch between systems, saving your techs valuable time and effort.
5. Auto Ticket Closure for Increased Efficiency
Once an alert is resolved or reset in NinjaOne, the corresponding ticket in DeskDay automatically closes. This auto-closure feature reduces manual intervention and ensures that techs can focus on other critical tasks, boosting overall efficiency.
6. Enhanced Conversational Support for Smoother Resolutions
DeskDay’s conversational support features are fully integrated into the ticketing system, allowing for streamlined communication. Techs can chat with each other, and end-users directly within tickets, ensuring clear, efficient collaboration. This feature enables faster resolution of issues by making communication more interactive and immediate.
1. Instant Ticket Notifications
Techs receive instant notifications when an alert generates a ticket in DeskDay. These notifications provide detailed insight into triggered events, affected devices, and severity, helping your team to quickly assess and prioritize the most critical tasks.
2. Comprehensive Alert Monitoring
DeskDay can process all alerts generated by NinjaOne’s RMM. These alerts appear on your techs’ dashboards in real time, enabling them to monitor the health of devices, security threats, and other critical system events. Should further action be required, creating a ticket is just a click away.
3. Real-Time Sync of Activity Logs and Events
All activity logs, security alerts, and system changes tracked in NinjaOne are automatically synced with DeskDay. This real-time sync provides MSPs with comprehensive visibility into the health and status of devices, ensuring that no critical alerts or system changes are missed.
4. Time Tracking and Optimized Billing
The time spent resolving tickets generated by NinjaOne alerts is automatically tracked in DeskDay. This data not only provides insights into tech productivity but also feeds into the billing system, ensuring that every minute is accounted for when invoicing clients. With optimized billing and reporting, MSPs can ensure accurate invoicing and improve profitability.
This integration enhances MSP operations by centralizing key functions such as ticketing, remote access, and alert management. By streamlining these tasks, MSPs can reduce the risk of lost alerts, improve response times, and provide faster resolutions to client issues. Moreover, with tools like auto ticket closure and real-time activity sync, your MSP can run more efficiently and effectively.
With the added benefit of enhanced conversational support and time tracking, DeskDay and NinjaOne give you the ability to provide exceptional service while optimizing business processes for greater profitability.
In conclusion, the DeskDay-NinjaOne integration offers a seamless, robust solution for MSPs looking to manage their operations more efficiently. Whether you’re aiming to reduce manual workload, improve response times, or provide better service to your clients, this integration gives you the tools to do it all.
Get started today and discover how DeskDay and NinjaOne can revolutionize the way you manage your MSP business.
Start your free trial at https://login.deskday.ai/signup.
