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Don’t let your location limit your support delivery. Break free from desktops and deliver on-the-go support, all within your operating hours, from anywhere.
With your mobile app, you can create, edit, assign, or resolve tickets from anywhere. Manage pending, overdue, or unassigned tickets to keep everything in check.
Respond instantly to tickets wherever you are within operating hours through live chat conversations. Search previous conversations to get the full context, even on the move.
Set up notifications to get real-time alerts for new tickets, chat updates, or changes to existing tickets, ensuring you’re always in the loop.
Perform every ticket function you would on a desktop—manage tickets, attach canned responses, log timers, add notes and attachments, filter, and search—all from mobile.
Access user information, including customer and location, to get full context on tickets.
Record time entries and track work done on each ticket directly from your phone.
Monitor response and resolution SLAs with easy-to-spot SLA status flags.
Quickly find previous tickets using the search bar for faster reference.
Sort tickets by priority to address the most urgent issues first.
Close tickets on the go as soon as resolutions are made.
