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Watch in Action

Experience automated, context-rich ticket generation and optimized billing!

Key Benefits
Customer Mapping

Alerts and devices from NinjaOne RMM are mapped to the appropriate customer accounts in DeskDay, ensuring organized tracking of issues and responses.

Device-to-User Mapping

All devices are mapped to individual users within DeskDay, allowing support teams to identify who is affected by specific alerts or issues quickly.

Alerting and Ticket Boards

NinjaOne alerts are seamlessly synced to DeskDay tickets. Customize your ticketing with options to set different service boards, priority levels, and statuses.

Remote Access for DeskDay

Easily access any device mapped to a user in NinjaOne directly from DeskDay’s ticket screen in a single click for quick troubleshooting.

Auto Ticket Closure

Once an alert is reset in NinjaOne, the corresponding ticket in DeskDay will automatically close, reducing manual intervention, improving efficiency.

Enhanced Conversational Support

Leverage our conversational chat features within tickets for smoother communication and quicker resolution.

Additional Features

What else do these integrations bring together for your MSP? Here you go.

Ticket Notifications

When alerts generate tickets in DeskDay, they are notified instantly in the DeskDay Service Desk, which provides detailed insight into triggered events and affected devices for techs to jump in and resolve.

Alert Consumption

DeskDay can process any alert from NinjaOne RMM. These alerts appear on the techs’ dashboard for easy monitoring and ticket creation if needed.

Time Tracking and Billing

Time spent on resolving NinjaOne-generated tickets is tracked in DeskDay, contributing to accurate billing, invoicing, and reporting.

Activity Sync

All activity logs, alerts, and events from NinjaOne are synced with DeskDay, providing real-time monitoring of device health, security alerts, and system changes.