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Running an MSP is equal parts service, strategy, and survival. Between end-user tickets, patching schedules, license renewals, and month-end billing, your PSA (Professional Services Automation) platform isn’t just another tool; it’s the command center.
But here’s the truth: a PSA without strong integrations becomes an island. And islands are beautiful until you realize you’re stranded on one.
What really makes a PSA work isn’t the interface or the dashboards, it’s the connections. Integrations are what bind your RMM, accounting, chat, and documentation into one operating rhythm. Done right, they eliminate double entry, smooth out billing, and keep your techs focused on fixing problems rather than hunting down information.
Here are the 10 integrations every MSP should demand in a PSA, plus a priority ladder that tells you which to turn on first, and which can wait until you scale.
Why it matters: Without RMM integrations, your techs live in two worlds: one for alerts, one for tickets. That split is costly. A proper link makes alerts flow directly into the PSA as tickets, with devices and owners mapped automatically.
What to look for:
Popular integrations: NinjaOne, Datto RMM, N-able, Atera, Level.
Why it matters: License drift is one of the most common ways MSPs lose money. Customers add or remove seats, but unless your PSA reflects that in real time, you either overbill (damaging trust) or underbill (hurting margin).
What to look for:
Popular integrations: Pax8, Sherweb, AppRiver, and regional distributors.
Why it matters: If your PSA can’t reconcile with accounting, the month-end crunch will always feel like trench warfare. The tighter the integration, the faster you close your books and the fewer “mystery invoices” finance has to chase.
What to look for:
Popular integrations: QuickBooks Online, Xero, Sage.
Why it matters: Invoicing is nice, but cash in the bank keeps the lights on. Integrated payments shorten the gap between “Sent” and “Paid.”
What to look for:
Popular integrations: Stripe, GoCardless, Authorize.net, PayPal (in some regions).
Why it matters: Tickets rarely begin in portals anymore. Users create tickets in Teams, Slack, or email. If your PSA doesn’t capture those conversations, you’re stuck with a patchwork of half-documented requests.
What to look for:
Popular integrations: Microsoft Teams, Slack.
Why it matters: A tech who has to dig through six SharePoint folders or scroll a 200-page Word doc is burning hours you can’t bill. Good integrations bring the right KB article into the ticket sidebar automatically.
What to look for:
Popular integrations: Hudu, IT Glue, Confluence, SharePoint.
Why it matters: Creating new accounts, assigning licenses, or resetting MFA is bread-and-butter MSP work. If your PSA can trigger those actions directly, you remove steps and reduce human error.
What to look for:
Popular integrations: Microsoft 365 (Entra ID/Azure AD), Google Workspace.
Why it matters: Every click between a ticket and a device wastes time. An integration here makes it one click from “user can’t print” to controlling their desktop.
What to look for:
Popular integrations: Splashtop, TeamViewer, AnyDesk (often through RMMs).
Why it matters: Dispatchers need to see schedules. Techs need to manage on-sites. Customers need to book time. That coordination falls apart without calendar integration.
What to look for:
Popular integrations: Microsoft 365, Google Workspace.
Why it matters: An MSP without accurate asset data is basically guessing. Integrations here bring compliance, lifecycle, and warranty info into view, making QBRs more professional and troubleshooting faster.
What to look for:
Popular integrations: Microsoft Intune, Azure AD device inventory, OEM warranty services.
Not every MSP can or should flip all ten switches on day one. The smartest approach is to prioritize integrations based on impact. Here’s a ladder you can follow:
For MSPs, integrations aren’t “extras.” They are the bloodstream of the PSA. They make the difference between a system that’s just a glorified ticket board and one that truly runs your business.
A good rule of thumb:
A PSA that’s well-integrated isn’t just software; it’s the backbone of an MSP’s operations. And once those connections are solid, everything else, service quality, profitability, team morale, gets a little lighter.
A modern PSA should connect seamlessly with tools MSPs rely on daily — RMM platforms like NinjaOne or Level, accounting systems such as QuickBooks or Xero, communication tools like Microsoft Teams, and automation platforms for workflows and alerts. These integrations keep your data unified and your operations smooth.
PSA–RMM integration bridges alert management, ticketing, and device insights. When an RMM detects an issue, it automatically creates a ticket with full device context inside the PSA, helping technicians resolve issues faster without juggling multiple tools.
Billing is where every ticket and time entry turns into revenue. Integrations with QuickBooks, Xero, or Stripe automate invoicing, taxes, and payment reconciliation — ensuring MSPs stay accurate and profitable with less manual effort.
Chat-based integrations bring ticketing to where your users already work. With Microsoft Teams or Slack connected to your PSA, end users can create, track, and respond to tickets without leaving chat — improving response times and customer experience.
Automation tools within a PSA eliminate repetitive admin work. They can auto-assign tickets, send follow-ups, escalate based on SLAs, or even trigger billing events — freeing up your technicians to focus on real support rather than routine tasks.
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