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If you’re starting an MSP or expanding your existing business, selecting the right Professional Services Automation (PSA) tool to pair with your Remote Monitoring and Management (RMM) solution is a critical decision. The PSA you choose will dictate how efficiently your business operates—from ticket management and billing to workflow automation and service delivery. 

One of the most powerful RMM solutions in the market today is NinjaOne—a fast, lightweight, and highly automated platform. But RMM alone isn’t enough; to truly scale and streamline operations, MSPs need a PSA that integrates seamlessly with their RMM, ensuring efficient service desk operations and business management. A mismatched PSA can lead to unnecessary complexity, high costs, and inefficiencies, especially for startup or early-stage MSPs.

In this blog, we’ll explore the top PSA solutions that integrate with NinjaOne RMM including DeskDay, HaloPSA, ConnectWise, Autotask, and SherpaDesk.

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Why PSA Integration with NinjaOne Matters for MSPs

A robust PSA-RMM integration allows MSPs to:

• Automate Ticketing – Convert RMM alerts into actionable tickets automatically.
• Improve Response Time – Enable real-time incident management for techs.
• Enhance Billing Accuracy – Sync work logs and service delivery directly into invoices.
• Streamline Operations – Consolidate workflows across IT service management.
• Improve Client Experience – Faster resolutions lead to happier clients and better retention.

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1. DeskDay – The Best PSA for Small to Medium MSPs

Why DeskDay Stands Out:

DeskDay is designed from the ground up for modern small to mid-sized MSPs who need agility, simplicity, and cost-effectiveness. It’s lightweight and easy to implement, making it an ideal choice for startups and growing MSPs. While other PSAs like HaloPSA, ConnectWise, and Autotask bring enterprise-grade features, they often come with high implementation costs, complexity, and overhead that don’t make sense for these MSPs.

Strengths of DeskDay:

• Lightweight & Easy to Use – Unlike legacy PSA systems, DeskDay has a modern UI and a chat-based service desk that speeds up ticketing workflows.
• Affordable Pricing – No excessive setup fees or complex pricing tiers.
• Fast Implementation – Get up and running in days, not months.
• Optimized for Early-Stage MSPs – Helps startups and growing MSPs avoid the baggage of complex enterprise PSA tools.
• Real-Time Sync with NinjaOne – Ensures all RMM alerts seamlessly generate service tickets in DeskDay.
• End-to-end IT Service Management – Includes ticketing, contracts, invoicing, and reporting.
• Remote Access from DeskDay- Easily access any device mapped to a user in NinjaOne directly from DeskDay’s ticket screen in a single click for quick troubleshooting.

Downside: For small and early-stage MSPs, DeskDay’s simplicity means less time spent on PSA administration and more time supporting clients. However, its streamlined nature may lack some of the deep automation and advanced reporting features that larger MSPs might need as they scale. 

If your business is mature for expansion, you may eventually outgrow DeskDay’s feature set and require a more complex solution.

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2. HaloPSA – A Strong Option for Mid-Size and Enterprise MSPs

HaloPSA is a highly flexible and feature-rich PSA that integrates seamlessly with NinjaOne- best suited for mid-size to large MSPs that need advanced customization and automation. 

MSPs can take advantage of the HaloPSA-NinjaOne bundle subscription, which provides a personalized onboarding experience and pricing for those looking to implement both solutions together. 

Strengths of HaloPSA:

• Highly Configurable – Allows deep customization of workflows.
• Enterprise-Grade Features – Advanced reporting, SLA management, and custom automation.
• Scalable for Growth – Ideal for MSPs managing large customer bases.
• Tightly Integrated with NinjaOne – Syncs assets, tickets, and alerts smoothly.

Downside: The setup and onboarding process can be complex and expensive

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3. ConnectWise PSA – The Enterprise-Grade Alternative

ConnectWise PSA is one of the most well-known and widely used PSAs in the MSP industry. It offers deep integrations with NinjaOne and provides a comprehensive all-in-one solution for large-scale MSPs.

Strengths of ConnectWise:

• Full IT Business Management – Covers service desk to billing, and sales automation.
• Highly Advanced Automation – Custom workflows and scripting capabilities.
• Robust Analytics & Reporting – Deep insights into MSP performance.
• Multi-Tenant & Large-Scale Support – Handles large MSPs efficiently.

Downside: High cost, long onboarding time, and steep learning curve

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4. Autotask PSA – The Enterprise-Grade Alternative

Autotask PSA by Datto is another enterprise-focused PSA solution that integrates with NinjaOne. It provides deep business intelligence and automation capabilities.

Strengths of Autotask:

• Comprehensive IT Management – Covers ticketing, contracts, and billing.
• Strong RMM Integration – Works well with multiple RMM platforms, including NinjaOne.
• Advanced SLA & Workflow Automation – Ensures consistent service delivery.

Downside: Higher licensing costs and a steeper learning curve compared to DeskDay or even HaloPSA.

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5. SherpaDesk – A Budget-Friendly PSA Alternative

SherpaDesk is a lightweight and affordable alternative for MSPs looking for a simple PSA solution integrated with NinjaOne.

Strengths of SherpaDesk:

• Straightforward Ticketing & Time Tracking – Easy-to-use interface.
• Lower Cost Compared to Enterprise PSAs – Great for budget-conscious MSPs.
• Basic NinjaOne Integration – Covers essential automation.

Downside: Lacks advanced automation and enterprise features that small to mid-size MSPs may need.

Conclusion: Choosing the Right PSA for Your MSP

For small to medium-sized MSPs, DeskDay is the best option—it’s lightweight, easy to use, and doesn’t require a huge investment in time or money to get started. For mid-size and enterprise MSPs, solutions like HaloPSA, ConnectWise, and Autotask offer robust functionality but come with higher costs and complexity.

Ultimately, the right PSA depends on your MSP’s size, budget, and business goals. If you’re a growing MSP looking for a lean, powerful, and cost-effective PSA, DeskDay + NinjaOne is the perfect combination. For larger MSPs, tools like HaloPSA, ConnectWise, and Autotask provide the advanced features needed to manage complex operations.

Take the time to evaluate your MSP’s needs, budget, and growth plans before making a decision. The right PSA will not only streamline your operations but also set the foundation for long-term success.