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Pax8 integration is now in Private Beta! Request early access
Everything your MSP operations need, built into one intelligent, connected platform.
Skip slow emails and lengthy phone calls. Resolve tickets faster through real-time in-app chat that keeps techs and end-users on the same page, every step of the way.
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Meet end-users wherever they are: MS Teams, mobile, desktop, web portal, or email. One unified experience across every channel, with zero friction for your users.
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Automatically generate accurate invoices by linking timesheets, work logs, and multiple contracts. Eliminate manual billing errors and get paid faster with a streamlined close cycle.
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Plan, track, and deliver projects end-to-end. Tasks, milestones, and conversations in one place with real-time monitoring and team collaboration.
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Keep end-users informed without the noise. Push targeted outage alerts, maintenance notices, and updates across all channels simultaneously.
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Manage multiple discussions within a ticket through separate threads, making it easier to track replies, collaborate, and resolve issues without the clutter.
Create, organize, and store documentation that techs can quickly access, right inside the ticket, as they work, so every resolution is faster and more consistent.
Explore moreCreate a ticket template once for patch checks, backup audits, or quarterly reviews, and generate recurring tickets on schedule with the right customer, assignees, priority, and SLA.
Replace manual reviews with intelligent QA. Automated visibility into tech performance, response quality, and service consistency.
Explore moreZero-click automation that auto-assigns, escalates, categorizes, and closes tickets based on rules running silently in the background.
Explore moreGive your team one clear view to plan faster, assign instantly, and stay on top of SLAs. See all techs side by side in a 24-hour calendar, spot availability in seconds, and drag tickets into the right slot.
Capture every billable and non-billable hour across tickets and projects. Time entry verification ensures accuracy, so no work goes unbilled.
Explore moreMake every support experience feel like your brand. Customize your support apps with your logo and vanity URL for a consistent, familiar experience.
Track every hour without the manual effort. Simplify technician time tracking, gain visibility into work hours, and ensure accurate billing.
Explore moreMake customer access simple and secure. Let end users sign in to their support portal with their existing credentials, without managing separate passwords.
