From the new ticket to the right tech, hands-free
Build on DeskDay your way: Public API and MCP support is now live and available for early access. Request access
AI agents work independently, but they never work in the dark. Every decision is visible, every action is logged, and your team can step in at any moment.
You choose how much autonomy each agent gets. Start with suggestions only, move to full auto when you trust the results.
Picks up new tickets from any channel, verifies the customer, checks for duplicates, and asks follow-up questions to gather missing details.
Classifies, enriches, and prioritizes the ticket automatically. Links relevant KB articles, attaches checklists, and reformats the subject.
Routes to the right board and assigns the best available technician based on skills, workload, and history. Reroutes automatically if SLA is at risk.
Picks up new tickets from any channel, verifies the customer, checks for duplicates, and asks follow-up questions to gather missing details.
Classifies, enriches, and prioritizes the ticket automatically. Links relevant KB articles, attaches checklists, and reformats the subject.
Routes to the right board and assigns the best available technician based on skills, workload, and history. Reroutes automatically if SLA is at risk.