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Syncro is a well-built platform for MSPs that want RMM and PSA in a single tool;. particularly strong for those building an M365 security practice on the Team Plan. But there's no AI at any Syncro tier. DeskDay gives you a full AI-native PSA, with canvas automation, and multi-channel customer support at $59/tech.
Integrated RMM + PSA platform with unlimited endpoints per tech; strong M365 security on Team Plan; built for MSPs wanting one platform for monitoring and service desk
Modern, chat-first, AI-native PSA that integrates with best-of-breed RMMs; no forced bundle
Small-to-mid MSPs wanting RMM and PSA in one bill with unlimited endpoint coverage and growing M365 security practice
MSPs that already have an RMM (or want to choose their own) and need a best-in-class AI-native PSA at a predictable price
Guided setup for RMM and PSA together
Same day to a few days with guided onboarding
Well-reviewed for ease of use; more to configure when setting up both RMM and PSA together
Clean, modern, speed-focused UI built for fast tech adoption
Core Plan $129/tech (annual); includes RMM+PSA but you pay for RMM whether you need it or not; no AI included at any plan tier
Full AI-native PSA at $59/tech, 54% lower than Syncro Core; Helena AI included from day one
Core Plan
Team Plan
Standard Annually
Standard Monthly
Enterprise
Queue-based helpdesk and ticketing with SLA management, automated routing (Team Plan), and a live chat agent for real-time client communication; no chat-first interface
Chat-first service desk built for speed and adoption
Modern, clean, well-reviewed UI; more complex to navigate when PSA and RMM modules are both in use
Clean, modern, speed-focused UI; purpose-built for MSP techs
Full RMM included in every plan, endpoint management, automated patch management, custom alert profiles, scripting engine, policy inheritance, Splashtop remote access, remote backgrounding tools, remote CMD/PowerShell
Not a core feature. DeskDay integrates with NinjaOne,Datto RMM, Level, N-able N-central for RMM data; MSPs pay for RMM separately and choose their preferred tool
Team Plan only. Entra ID sync and identity actions (password/MFA reset, session revoke, user block), CIS-aligned M365 security baselines, configuration drift alerts, security posture scoring, branded client security assessment reports, automated license billing
Not a core feature. DeskDay is PSA-focused
No project management module.
Built-in project management, easy to use
Automated billing and invoicing included in both plans; estimates, recurring billing, payment collection, and client billing automation without a separate tool
Contracts and invoicing without heavy setup; integrates with QuickBooks and Xero
Hardware and software asset inventory tracking across client base; included in both plans
Not a core feature.
No dedicated announcement feature for techs or customers
Native announcements for techs and customers
Email-to-ticket conversion with configurable routing supported
Up to 5 custom support email addresses
SLA-driven ticketing with escalation rules; time tracking integrated with billing workflows
Advanced SLA tracking with automated time capture
Real-time ticket automations on Team Plan (routing, escalation, SLA enforcement); Core Plan has basic automation only; Zapier integration for cross-app workflows; no visual canvas builder
Visual, no-code canvas workflow builder; included at every plan
No AI features at any Syncro plan tier; no AI triage, no reply drafting, no sentiment analysis; automation is rule-based
Helena AI built-in from day one; no add-on, no tier upgrade required. AI agents as add on.
Not available
AI-powered drafting of ticket replies included
Not available
Available & included
Not available; routing is rule-based (Team Plan automation); no ML-based triage
Available. AI agent handles triage & dispatch natively
Not available
Available. Helena surfaces past resolutions and KB articles in context
Live chat agent for real-time client communication; email and portal; no Microsoft Teams integration for customers; no customer mobile or desktop apps
Email, web, Microsoft Teams, mobile & desktop apps; all included
SSO supported via Entra ID on Team Plan
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Branded white-labeled client portal for ticket submission and status tracking
Fully branded, ready-to-use portal
Not available. No Teams integration for customers
Custom-branded Teams app for customers
No dedicated customer-facing mobile app; portal via mobile browser
Branded iOS & Android apps for end-users
iOS & Android tech app; manage tickets, view alerts, and access device details on the go
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps for end-users
Built-in documentation module: SOPs, runbooks, and configuration notes; integrates with Hudu for deeper IT documentation
Built-in KB with AI-powered suggestions via Helena
No QA module or ticket scoring
Built-in QA scoring across tickets, projects, and timesheets
Customizable reports on SLA, ticket volume, and asset status; Power BI templates for deeper analytics; real-time ticket view metrics dashboard on Team Plan only
Real-time dashboards, QA scoring, SLA insights; included
Hudu, Pax8, Domotz, Zapier, QuickBooks, Stripe, Splashtop; growing ecosystem focused on MSP security and billing stack
NinjaOne, Level, N-able N-central, QuickBooks, Xero, Hudu, and more
14-day free trial, no credit card; guided setup; 24/5 live support from day one
Guided, self-serve, same-day/week possible. 14-day free trial
24/5 live support; real support technicians, no bots; community forum and knowledge base
Direct chat and email support, community forum
Active development; 2025 year-in-review highlights M365 security, automation, and network discovery improvements
Continuous, feedback-driven updates
