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SuperOps is a capable, modern PSA+RMM platform; a good fit for MSPs that want both tools under one roof. But PSA-only starts at $79/tech, and AI (Monica) is locked to the $159/tech Super plan. DeskDay delivers a full AI-native PSA with Helena AI included at every plan, at $59/tech.
Modern unified PSA+RMM platform with AI (Monica) at higher tiers; designed for growing MSPs wanting one vendor for both service desk and endpoint management
Modern, chat-first, AI-native PSA built for MSPs. Helena AI included at every plan, no tier upgrade required
MSPs that want to consolidate PSA and RMM into one platform and are willing to pay for the unified bundle
MSPs that want a best-in-class AI-native PSA and prefer to choose their own RMM, or already have one
Guided setup; free trial available; PSA and RMM available from day one
Same day to a few days with guided onboarding
Modern, clean UI, generally well-reviewed for ease of use; more modules to configure when using PSA+RMM together
Clean, modern, speed-focused UI built for fast tech adoption
PSA-only starts at $79/tech/month; AI (Monica) only unlocked on the $159/tech Super plan; paying for AI means paying for the highest tier
All features including Helena AI at $59/tech; up to 63% lower than SuperOps Super plan. AI agents however come as addons.
PSA Only
Pro (PSA+RMM)
Super (PSA+RMM+AI)
Standard Annually
Standard Monthly
Enterprise
Queue-based ticketing with SLA management, automated routing, and prioritization; ticket auto-creation from RMM alerts on unified plans; Smart Tracker for visibility across open work
Chat-first service desk built for speed and adoption
Modern, clean UI; well-reviewed for ease of use; more complex when using PSA and RMM modules together
Clean, modern, speed-focused UI, purpose-built for MSP techs
Full RMM available on unified plans: endpoint management, patch management, alert management, policy management, intelligent alerting, network monitoring; Splashtop and TeamViewer integrations
NinjaOne, Datto RMM, N-able N-central for RMM data
Built-in CRM for lead tracking, client records, and opportunity pipeline; convert leads to deals and send invoices from the same platform
Not a core feature; focused on service desk operations
Built-in quote management module. Create and send quotes to clients; convert approved quotes to contracts
Not a core feature
Full project management with task assignment, milestone tracking, Gantt charts, resource management, and budget tracking
Built-in project management with tasks, milestones, chat & more. Easy to use
Built-in IT documentation module (part of RMM side): SOPs, runbooks, knowledge articles, and asset documentation in one place
Built-in knowledge base with AI-powered suggestions via Helena
Built-in scheduling module for tech appointments and recurring events
Scheduler available for user appointments
Built-in chat module for real-time client communication within SuperOps
Chat-native across multiple channels
No dedicated announcement feature for techs or customers
Native announcements for techs and customers
Email-to-ticket conversion with configurable routing; multiple mailboxes supported
Up to 5 custom support email addresses
Advanced SLA tracking with automated time capture
SLA management with escalation policies; time tracking with billable/non-billable tagging tied directly to contracts and invoicing
Contracts and invoicing without heavy setups; QuickBooks Online, QuickBooks Desktop, Xero integration; Pax8 for license billing
Contract management with automated billing for recurring, T&M, and fixed-fee contract; integrates with QuickBooks and Xero
Service automation with rule-based triggers, automated ticket routing, and remediation workflows; no visual canvas-based builder
Visual, no-code canvas workflow builder with rule-based triggers
Monica AI available on Super plan only ($159/tech/month): ticket triage, runbook automation, and workflow suggestions; not available on PSA-only or Pro plans
Helena AI built-in from day one at every plan; no tier upgrade required. AI agents however come as add-ons
Not available. Monica AI focuses on triage and runbook automation, not reply drafting
AI-powered drafting of ticket replies included
Not available
Available & included
Available on Super plan ($159/tech) via Monica AI; ticket classification and routing suggestions
AI agent handles triage & dispatch natively
Available on Super plan via Monica; runbook suggestions in ticket context
Available. Helena surfaces past resolutions and KB articles in context
Built-in chat widget for real-time client communication; email and portal; no Microsoft Teams integration for customers; no customer mobile or desktop apps
Email, web, Microsoft Teams, mobile & desktop apps; all included
SSO available
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Branded client portal for ticket submission and tracking
Fully branded, ready-to-use portal
Not available. No Teams integration for customer ticket submission
Custom-branded Teams app for customers
No dedicated customer-facing mobile app
Branded iOS & Android apps for end-users
iOS & Android tech app; manage tickets, view alerts, and access devices on the go
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps for end-users
No QA module or ticket scoring
Built-in QA scoring across tickets, projects, and timesheets
Real-time dashboards and customizable reporting on tickets, SLAs, project profitability, and billing; Power BI integration on higher tiers
Real-time dashboards, QA scoring, SLA insights; included
Splashtop, TeamViewer, ConnectWise Control, QuickBooks Online/Desktop, Xero, Webroot, Pax8; growing marketplace
NinjaOne, Level, N-able N-central, QuickBooks, Datto RMM, Xero, Hudu, and more. MSP-stack focused
Free trial available; guided setup; PSA and RMM onboarding together can take longer than PSA-only setup
Guided, self-serve, same-day/week possible
In-app support, community, and help center; dedicated support on higher plans
Direct chat and email support, community, and help center
Active development; frequent feature releases including MDM, scheduling, and chat modules in 2025–2026
Continuous, feedback-driven updates
