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Trusted by user-focused MSPs
Rev.io PSA is a capable, AI-native platform, well-suited for larger MSPs, communications service providers, and field service organizations that need telecom billing, payment processing, and dispatch management in one unified system. But Rev.io is built for scale and complexity. If you're a growing MSP that wants to get moving today without an enterprise sales cycle, DeskDay is the straightforward choice.
AI-native PSA platform for MSPs, CSPs, and communications service providers that unifies ticketing, billing, payments, and field service
Modern, chat-first, AI-native PSA for MSPs and IT teams. Helena AI copilot, automation, and multi-channel customer support at every plan with a fast, self-serve onboarding experience
Larger MSPs, communications service providers (CSPs), telecom companies, security integrators, and field service organizations that need native telecom billing, usage-based billing, and payment processing in their PSA
Growing MSPs and IT teams that need a complete AI-native PSA with fast onboarding, modern customer-facing channels, and transparent per-tech pricing
Demo-required onboarding; enterprise-oriented implementation with white-glove setup for larger organizations
Same day to a few days with guided onboarding; 14-day free trial
Feature-rich platform with broad service-provider focus; more to configure for teams that only need core MSP PSA workflows
Clean, modern, speed-focused UI built for fast tech adoption
Pricing not published: quote-based; enterprise sales process required; historically positioned for larger MSPs and service providers
$59/tech/month (annual). Fully transparent pricing; start free, upgrade as you grow
PSA
Billing
Standard Annually
Standard Monthly
Enterprise
Unified PSA + Billing + Payments platform for MSPs, CSPs, telecom companies, security integrators, managed print, and IoT providers; built to handle complex multi-service business models in a single platform
Full MSP PSA with service desk, billing, contracts, AI, and multi-channel customer support; built for MSPs and IT teams
SLA-driven ticketing with automated routing, real-time status updates, scheduling integration, and field service dispatch; built for both in-office and field technician workflows
Chat-first service desk built for speed and adoption with SLA management, automated routing, and multi-channel ticket creation
Drag-and-drop dispatch board for scheduling techs; mobile syncing for field teams; designed for field service and on-site job management teams; designed for field service and on-site job management
Scheduling and dispatch with AI agent
Native billing and payments with service activity flows directly into invoices; payment processing built-in (not a third-party integration); recurring billing, usage-based billing for telecom and IoT, contract-to-invoice automation; unique in the PSA market for service providers with complex billing models
Contracts and invoicing with QuickBooks and Xero integration. Time-to-invoice without leaving the platform
Native support for telecom and IoT usage-based billing that manages voice, data, and device services alongside MSP billing; critical differentiator for CSPs and MSP+telecom providers
Not applicable. DeskDay is an MSP/IT-focused PSA
Full inventory management with warehouse tracking, product catalog, purchase orders, vendor management, asset-to-work-order visibility
Not a core feature
Built-in CRM for client account history, communication logs, service records, and opportunity tracking; CommerceHub for vendor purchasing
Not a core feature. Focused on service desk operations
Quote generation with conversion to contracts and projects; integrated with product catalog and inventory
Not a core feature
Full project management with tasks, milestones, resource allocation, budget tracking, and time capture against projects
Built-in project management, easy to use
AI-native automation with intelligent ticket routing, workflow automation, and real-time operational insights; AI built into the core platform architecture
Helena AI is built in from day one on every plan and supports reply drafting, sentiment analysis, and AI-guided resolutions. AI agent does intake, triage, and dispatch
AI-assisted response suggestions as part of the platform's AI-native architecture
AI-powered drafting of ticket replies
Intelligent ticket routing and classification built into the platform
AI agent handles triage and dispatch natively
Rule-based workflow automation tied to service delivery, billing, and dispatch operations
Visual, no-code canvas workflow builder included at every plan
Rev.io RMM powered by Acronis direct integration with Rev.io PSA
Integrates with NinjaOne, Level, Datto RMM, and other best-of-breed RMMs
No published native Teams app for customers to raise tickets from Teams
Custom-branded Teams app for customers
Customer portal, email, and mobile app for field techs; enterprise-grade omnichannel not a primary Rev.io differentiator
Email, web, Microsoft Teams, mobile & desktop apps; all included
Mobile-first field tech app for time tracking, ticket updates, and job management on the go; built for field service workflows
Branded iOS & Android apps for techs
Not a primary feature; customer self-service via portal
Branded iOS & Android apps for end-users
Not available
Branded Windows & Mac apps for end-users
No dedicated announcement feature for techs or customers
Native announcements for techs and customers
No dedicated QA scoring module
Built-in QA scoring across tickets, projects, and timesheets
Customer portal for service updates, invoice access, and payment with 24/7 self-service
Fully branded, ready-to-use portal. Self-service coming soon
Real-time dashboards, tech utilization, SLA insights, and more included
Real-time analytics dashboards for profitability, technician utilization, customer health, billing performance, and service KPIs; AI-powered operational insights
Enterprise onboarding process: demo required, white-glove setup for larger deployments; 1,000+ MSPs and service providers on platform
Guided, self-serve, same-day/week possible; 14-day free trial
No published pricing; requires sales engagement to receive a quote. Enterprise-oriented sales motion
Fully transparent at $59/tech/month (annual); start free, no sales call required
Larger MSPs, CSPs, telecom and IoT providers, security integrators, and managed print companies; enterprise-grade implementations
Growing MSPs and IT teams of all sizes; fast self-serve onboarding, scalable pricing
Active development. 20+ years serving service providers
Continuous, feedback-driven updates
