Ask Helena

Run your service desk by just asking

Type or dictate a question or an instruction. Helena finds the answer in your DeskDay data or does the work for you.

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// Two ways to use Helena

Get answers, or get it done

Helena understands plain language, so there are no menus, filters or report builders to learn.

ASK

Answers from your live data

Ask about tickets, customers, techs and SLAs, and get the answer in seconds.

ACT

Tasks done for you

Tell Helena what you need and she carries it out in DeskDay.

// Voice dictation

Skip the typing and just talk to Helena!

Have a question or task? Tell Helena what you need, whether you're checking ticket updates between meetings, logging time after an on-site visit, or assigning urgent tickets.

// For your whole team

One assistant, many jobs

Techs

Check what's on your plate, update tickets and reply to users without clicking through screens.

Service managers

See workloads and SLA risk, then reassign tickets in a single sentence.

Owners

Pull the numbers for a client review or a team check-in in seconds.

// faq

Everything you need to know about Ask Helena

What can I ask Helena?

You can ask Helena about your DeskDay data, such as tickets, customers, techs and SLAs, and tell her to carry out tasks like creating or updating tickets, adding notes, replying to users and building reports.

Does Helena use my data to train AI models?

No. DeskDay does not use customer data to train AI models. Helena uses your DeskDay data only to answer your questions and do work for your team.

Can I talk to Helena instead of typing?

Yes. Ask Helena supports voice dictation, so you can speak your question or instruction and Helena turns it into text and replies in the chat.