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Your feedback tunes how it triages and routes. We refine confidence thresholds and rules together, so it works the way your desk does
Resolves common issues, like password resets, MFA fixes, and basic troubleshooting.
Handles license management, account provisioning & user onboarding, offboarding,
Reviews completed tickets, grades quality, verifies time entries, and flags gaps.
Validates billable hours, checks license counts from Pax8 and Office 365, creates draft invoices, and flags time entry discrepancies.
Handles inbound support calls, verifies callers, logs tickets, and routes through the pipeline.