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Trusted by user-focused MSPs
Atera is a strong platform for MSPs that want RMM and PSA under one roof, particularly if you manage a high volume of endpoints per tech. But for MSPs already running other RMMs, every Atera seat includes RMM you're already paying for elsewhere.
DeskDay takes a different approach: a full AI-native PSA at $59/tech, with no overage billing and no tier upgrade required for AI.
Unified RMM + PSA platform with unlimited endpoints per tech; per-tech pricing regardless of device count; Robin AI available on higher tiers
Modern, chat-first, AI-native PSA. Helena AI copilot included at every plan from day one; integrates with best-of-breed RMMs; no forced bundle
MSPs with high endpoint density (200+ devices per tech) who want RMM and PSA in one tool with no per-device fees
MSPs that have an RMM or want to choose their own, and need a best-in-class AI-native PSA at a predictable, affordable price
30-day free trial, no credit card; guided setup for both RMM and PSA together
Same day to a few days with guided onboarding
Modern UI, well-reviewed for ease of use; more to configure when setting up both RMM and PSA modules
Clean, modern, speed-focused UI built for fast tech adoption
Pro starts at ~$149/tech/month; Robin AI overage billed per action on top of base price; DeskDay is up to 73% lower with Helena AI included at every plan
Full AI-native PSA at $59/tech; up to 73% lower than Atera Pro; Helena AI included at every plan with no overage billing and no usage caps
MSP Pro
MSP Growth
MSP Power
MSP Superpower
Standard Annually
Standard Monthly
Enterprise
Queue-based helpdesk and ticketing with SLA management, automated routing, and real-time ticket tracking
Chat-first multi-channel service desk built for speed and adoption with workflow automation, time tracking, and more.
Full RMM in every plan; endpoint management, automated patch management, alert profiles, scripting engine, policy management, network discovery (Power+), remote access via Splashtop and AnyDesk
Not a core feature. DeskDay is PSA-focused; integrates with NinjaOne, N-able N-central, Level, Datto for RMM data; MSPs pay for RMM separately and choose their preferred tool
True unlimited endpoints per technician seat; 50 or 5,000 devices, same price; break-even vs per-device competitors is around 200 endpoints per tech
Not applicable. DeskDay is PSA-only; endpoint counts don't affect pricing
Robin AI: on Power/Superpower, a bundled quota is included; on Pro/Growth, Robin is a separate paid add-on; all tiers subject to per-action overage billing when quota is exceeded. Overages of $200–$600/tech/month reported in production environments
Helena AI copilot built-in from day one at every plan; no add-on, no overage, no tier upgrade required. AI agents are available as add-ons.
Available via Robin; drafts ticket replies and suggests responses based on past tickets; quota and overage apply
AI-powered drafting of ticket replies, included at every plan
Robin handles triage natively
Helena triages, routes, and suggests resolutions for tickets
Not a dedicated Robin feature
Available & included with Helena
Robin surfaces similar past tickets and flags known-issue patterns in ticket context
Helena surfaces past resolutions, vendor and KB articles in context
No built-in project management module; Atera is focused on RMM and service desk operations
Built-in, easy-to-use project management
Basic contract management and automated billing; QuickBooks and Xero integrations
Full contracts and invoicing with QuickBooks and Xero integration; time entries tie to billing
Basic account and client management; not a full CRM
Not a core feature; focused on service desk operations
Rule-based automation with trigger/action workflows; scripting engine for endpoint automation
Visual, no-code canvas workflow builder included at every plan. Rule-based automation with trigger/action workflows
SLA management with escalation policies. Power plan unlocks full SLA tracking usefulness for billable work
Advanced SLA tracking with automated time capture; included at every plan
Email-to-ticket, customer portal, and live chat widget; no Microsoft Teams integration for customers; no customer mobile or desktop apps
Email, web, Microsoft Teams, mobile & desktop apps; all included
Not available
Custom-branded Teams app for customers
No dedicated customer-facing mobile app
Branded iOS & Android apps for end-users
iOS & Android app for techs — manage tickets, view alerts, access device details on the go
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps for end-users
No dedicated announcement feature for techs or customers
Native announcements for techs and customers
No QA module or ticket scoring
Built-in QA scoring across tickets, projects, and timesheets
Branded customer portal for ticket submission, status tracking, and self-service
Fully branded, ready-to-use portal
SSO supported
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Built-in IT documentation and KB; scripts and runbooks stored in the RMM platform
Built-in KB with AI-powered suggestions via Helena
Real-time dashboards, technician utilization reports, SLA compliance, device health reports, and billing analytics; Power tier unlocks most useful reporting depth
Real-time dashboards, QA scoring, SLA insights, tech utilization reports, and more included at every plan
Splashtop, AnyDesk, TeamViewer, QuickBooks, Xero, Webroot, Bitdefender, Acronis, and a growing marketplace; deep Atera ecosystem integrations
NinjaOne, Level, N-able N-central, QuickBooks, Xero, Datto RMM, Hudu, and more. MSP-stack focused
Annual commits with ~15% discount vs monthly; multi-year commits negotiable on Power+; Robin AI overage rates are not published; quoted on sales call; budget for overage surprises in first 90 days
Month-to-month available; 14 day free trial; pricing fully transparent
30-day free trial, no credit card; guided setup; RMM and PSA onboarding together can take longer than PSA-only
Guided, self-serve, same-day/week possible
In-app support, help center, community forum; dedicated support on higher plans
Direct chat and email support, help center, community forum
Active development. April 2026 pricing update; Robin AI bundling changes; ongoing RMM feature releases
Continuous, feedback-driven updates
