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Trusted by user-focused MSPs
Zoho Desk is an affordable and well-built helpdesk; a strong choice for teams already in the Zoho ecosystem who need basic ticketing across email, chat, and social. But for MSPs and IT teams managing multiple client environments, Zoho Desk hits its ceiling quickly. DeskDay is built for exactly what Zoho Desk can't be: a complete MSP platform at $59/tech
Affordable, Zoho-ecosystem helpdesk for SMBs and internal IT teams; omnichannel ticketing with email, social, chat, and phone. Strong value as a general-purpose support desk; not designed for MSP operations
Modern, chat-first, AI-native PSA for MSPs and IT teams. AI, billing, contracts, and multi-channel customer support built for service providers managing multiple clients
Small IT teams and businesses already in the Zoho ecosystem that need affordable ticketing with solid automation and multi-channel support
MSPs and IT teams that need a complete service desk platform with AI, billing, contracts, and modern customer-facing channels
Free plan available immediately; paid plans quick to set up; well-integrated with Zoho CRM, Zoho Books, and other Zoho apps
Same day to a few days with guided onboarding
Intuitive UI; easy to get started on lower tiers; Blueprint process automation and advanced features have a learning curve
Clean, modern, speed-focused UI built for fast tech adoption
Very affordable at $7–$40/user/month; AI (Zia) only on Enterprise ($40)
Full AI-native MSP PSA at $59/tech with MSP billing, contracts, multi-tenant client management, Helena AI at every plan, and Teams/mobile apps that Zoho Desk doesn't offer at any tier
Free
Express
Standard
Professional
Enterprise
Standard Annually
Standard Monthly
Enterprise
General-purpose helpdesk for SMBs and IT teams within the Zoho ecosystem; handles email, social, chat, and phone tickets in one inbox; integrates with Zoho CRM, Zoho Books, and Zoho One; not designed for MSP operations
Full MSP PSA; built for MSPs and IT teams managing multiple client environments, with billing, contracts, and AI-native workflows in one platform
Omnichannel ticketing: email, live chat (Professional+), phone, social media (Facebook, Twitter, Instagram), and web widget in a unified agent view; ticket views, macros, response templates, and round-robin assignment (Professional+)
Chat-first service desk built for speed and adoption with AI, SLA management, automated routing, and multi-channel ticket creation
Department-based structure for organizing tickets by product or team; no native multi-tenant MSP console with per-client SLAs, portals, and billing separation
Built for multi-client MSP environments; each client managed with individual SLAs, billing, and reporting
No native billing or contract management; requires integration with Zoho Books or external billing tools for MSPs to invoice clients
Full billing and contracts module with QuickBooks and Xero integration
Basic time tracking available on Professional and Enterprise with time logged per ticket; not designed to tie time entries to client contracts or automated invoicing
Advanced SLA tracking with automated time capture. Time entries tie directly to contracts and invoices
Not included. Zoho Desk is a helpdesk; project work requires a separate Zoho Projects subscription
Built-in project management, easy to use
Zia AI available on Enterprise only ($40/user/month). Answer Bot for automated customer responses, sentiment analysis, ticket tagging, anomaly detection in ticket volume; not available on lower tiers
Helena AI built-in from day one at every plan; no tier upgrade required. AI agents available as add-on
Zia can suggest responses and auto-tag tickets (Enterprise only); not a full reply drafting assistant for agents
AI-powered drafting of ticket replies included from standard plan
Zia ticket tagging and classification available on Enterprise; rule-based routing on Professional+
AI agent handles triage & dispatch natively. Available as add-on on all plans
Zia sentiment analysis available on Enterprise only
Available & included from standard plan
Zia surfaces relevant KB articles in the agent context on Enterprise tier
Helena surfaces past resolutions and KB articles in context right within tickets
Visual process automation for defining step-by-step ticket workflows with conditions; Workflow Rules for automated ticket assignment, field updates, and notifications
Visual, no-code canvas workflow builder for step-by-step workflow creation.
No native Teams app for customers to raise or track tickets directly from Teams
Custom-branded Teams app for customers
Email, live chat, phone (Telephony integration), social media (Facebook, Twitter/X, Instagram), and web form across all incoming channels into one agent view
Email, web, Microsoft Teams, mobile & desktop apps; all included
No dedicated branded mobile app for MSPs to deploy to their end-users or clients
Branded iOS & Android apps for end-users
Zoho Desk mobile app for iOS and Android with ticket management, updates, and notifications on the go
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps for end-users
No dedicated broadcast announcement feature for agents or end-users
Native announcements for techs and customers
CSAT surveys built-in on Professional+; no dedicated QA scoring or ticket review module
Built-in QA scoring across tickets, projects, and timesheets; included
Branded help center with multi-lingual knowledge base, community forums, and guided conversation bots (Enterprise); self-service portal per department
Fully branded, ready-to-use portal
SSO via SAML 2.0 available; Zoho One SSO integration
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Deep integration with Zoho CRM, Zoho Books, Zoho Analytics, Zoho SalesIQ, Zoho Cliq. Ideal for teams already on Zoho One; 500+ third-party integrations via Marketplace
NinjaOne, Level, N-able N-central, QuickBooks, Xero, Hudu, and more; MSP-stack focused
Built-in reports and dashboards for ticket volume, response times, SLA compliance, and agent performance; advanced analytics with Zoho Analytics integration
Real-time dashboards, QA scoring, SLA insights; included
Free plan to get started; paid plans with 15-day free trial; intuitive enough for self-serve setup; Zoho One bundle can simplify licensing for teams already on Zoho
Guided, self-serve, same-day/week possible
Monthly and annual billing; no lock-in; annual offers ~20-34% discount vs monthly
Month-to-month available; 14-day free trial
Regular Zoho updates; Zia AI improving with Zoho's broader AI investment
Continuous, feedback-driven updates
