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Work races on, and pausing isn't an option, especially for your end-users needing critical IT support. Let IT-Connect be their on-the-go support partner wherever their work schedule takes them.
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Why step out when your users can get things done right from their MS Teams? Let them raise tickets, get updates, and chat with your IT team without ever leaving their work hangout spot.
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Accessible from any modern browser, on any device, give your end-users the flexibility to raise support tickets from our portal.
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Let your users access hassle-free support directly from the comforts of their desktop screen whenever they need it.
Explore moreEmpower your users to connect with your tech through a user-centric ecosystem.
Accessing support is now as easy as ordering pizza. Let users report issues instantly from anywhere, on any channel (Mobile, Desktop, MS Teams, web portal). Follow the progress in real-time for the smoothest support experience they’ll ever have.
No more frustrating restarts! With the context flowing effortlessly between channels, your end-users can pick up right where they left off, regardless of the channel.
Support your end-users faster than they can type "Help!" with our intuitive chat. Ditch the phone and email tags for good.
Real-time updates at your end-users’ fingertips. Equip your team to keep users informed and engaged with updates on requests, outages, and maintenance.
Let them help you support them better! Gather instant feedback directly within the platform to continuously refine the support experience. Everyone wins!
Keep your end-users always in the loop with real-time updates. Whether it's an outage, a critical announcement, or a quick update, reach your target users instantly.
Streamline your user login experience. With SSO integration, accessing IT-Connect is a breeze. No extra passwords: just secure, instant access.
Empower end-users with a range of predefined templates tailored for different ticket scenarios. Because one size never fits all.
Keep your end-users always in the loop with real-time updates. Whether it's an outage, a critical announcement, or a quick update, reach your target users instantly.
Streamline your user login experience. With SSO integration, accessing IT-Connect is a breeze. No extra passwords: just secure, instant access.
Empower end-users with a range of predefined templates tailored for different ticket scenarios. Because one size never fits all.
IT-Connect is the end-user application layer of DeskDay. It’s how users raise tickets, chat with IT, and track updates without using portals or emails.
IT-Connect is available as:
Yes. IT-Connect can be deployed using Intune, Teams Admin Center, RMM tools, or MDM solutions.
For users, it feels like chat. Messages are real-time, conversational, and tied to the ticket, regardless of whether the ticket originated via email, Teams, or app.
Yes. Users receive notifications via Teams, mobile push, desktop alerts, and email depending on their preferences.
Yes. From the mobile app, users can attach photos directly from their camera to tickets.
Yes. Users can be marked as managers, allowing them to view and create tickets on behalf of their team members.
This was discussed as a highly requested feature. Multi-participant ticket conversations (CCs) are actively being worked on and demonstrated via prototype.
Yes. Announcements allow IT teams to broadcast messages (outages, maintenance) via Teams, app, mobile, and email with read acknowledgements.
Self-service and knowledge base access for end users was confirmed as coming, allowing users to resolve common issues before raising tickets.
Empowering conversations, streamlining support, and exceeding user expectations.
