DeskDay January 2025 Product Update Note: Custom email integration for Google and Office 365, Roles and Permissions for techs, and Super manager roles for customers are here!
The new year is in full swing, and so is our first major update of 2025💜! If your MSP resolutions include better team management, seamless email integration, and more control for your customers, we’ve got you covered.
What’s New?
Roles & Permissions for Techs
We know how important it is to manage your team’s access and responsibilities effectively. Define clear roles for your technicians and assign granular permissions accordingly. Whether it’s limiting access to sensitive data or ensuring the right people handle specific tasks, you now have full control over who does what in DeskDay.
Custom Mailbox Integration (Google & O365) is now GA!
Easily connect your Google or Office 365 support mailbox with DeskDay for automated ticket conversion. No more missed emails—every support request becomes a ticket automatically. Plus, reply directly from your configured mailbox and even set it as your primary support channel!
Super Manager Role for Customers
We’re also introducing the Super Manager Role for your customers. This role allows designated customer contacts to have elevated access, enabling them to manage their own tickets, their users’, and more.
Additional Updates and Enhancements
Enhanced Customer Onboarding Experience with redesigned screens.
Added Date Filtering to the ticket table for better organization.
Add option to set default billable option when creating tickets/projects.
Introduced Finance Admin default Role for accounts and billing needs.
Added Test Connection option to verify newly added custom mailboxes.
Enabled Auto-Save in the Billing Settings drawer of tickets.
Introduced New Screen for Archived Items for better experience.
Revamped End-User Activation Screen for a smoother experience.
Added options to Customize Notifications based on different resource roles.
Displaying all team members by default on the Team Members Page for privileged users.
Updated Minimum License Requirement for subscriptions to two.
Mandatory Update required for new mobile app newer versions.
Renamed “Notes and Time” to “Time Entries” and “Notes+” to “Time+” inside tickets.
Added Sorting Indicator Icons for tables.
Added Extend Trial Option for customers after trial completion.
Excluded Archived Tickets from the Timesheet, Overview, and Home Screen counts.
Removed Three-Dot Menus in announcements and added Delete, Duplicate, and Cancel options on top of tables.
Set Default Work Type to Remote in Time Entries.
Removed Notifications for sample data.
Now, only Privileged Users can be added as Customer Owners.
Removed Sample Data from the Ticket Creation modal.
When a board is deleted in Control Center settings, the associated email board resets to default.
Restricted “Clear Sample Data” and “Add Sample Data” buttons to Super Admins only.
Dropdown now includes all current years in the timesheet.
Blocked the use of Special Characters in resource and customer usernames.
Removed Unsubscribe Option from announcement emails.
Blocked Integration Tickets on IT-Connect.
Added Edit & Delete Image Options for Announcement images.
Limited Timer Entries on timers to 48 Hours.
Added Validation to Prevent Duplicate Data Entries.
Auto-updating Primary Contact on Sites when the customer’s primary contact changes.
Attachments now open in a new tab instead of the same tab.
Blocking notification emails for unverified users.
Added Toaster Notifications when updating ticket priorities, statuses, and attachments.
Blocked Users from Assigning Themselves as Their Own Manager.
Added Customer and User Updates to the Ticket Audit Log.
Updated Forget Password Email Content for mobile users.
Added “No Data” Image in Teams App chat when no conversation exists.
Blocked adding Duplicate Domains in SSO & Domain Field.
Bugs Fixed
Implemented fixes for Ticket ID Duplication Issues.
Fixed Duplicate Notes getting added on chats when adding time across multiple days.
Fixed issues with Email Threads in resource notification emails.
Resolved issue where no data was displayed on the Overview screen when the 24-hour filter was selected.
Fixed “Oops, something went wrong” errors when opening tickets created via the email engine.
Fixed issue where the initial ticket description in chat had no name.
Fixed incorrect Customer Username Display in the chat window after username updates.
Fixed issue where Old Assigned Tickets were not listed in the Overview screen.
Fixed issues where Resource Ticket Notification Replies from Gmail were not added in the chat.
Corrected Ticket Creation Mail Display Name from DeskDay mail server.
Fixed Unassigned Duplicate Tickets when assigning in bulk.
Resolved errors when invalid NinjaOne links were added on the configuration page.
Fixed missing Customer-User Names when sending messages from their side.
Fixed “Null Customer” issue in Resource Resent Invitation Emails.
Fixed Undefined Notification appearing when scheduling an assignee inside a ticket.
Fixed “Oops” error when opening a ticket after assignment.
Resolved undefined error when a ticket is created after updating a Customer-User Name.
Fixed issues with Assign and Schedule when only one resource is available.
Fixed “Oops” error when randomly adding assignees while creating a ticket.
Fixed issues with Adding Activity in Timesheets.
Fixed Mailbox Name Missing in resend invite emails for resource onboarding.
Fixed issue where two profile images appeared for a tech when chatting and adding a time entry note.
Fixed Notification Errors when adding an assignee during ticket creation.
Fixed Duplicate Assignees in the Assignee & Schedule section.
Resolved Audit Log Undefined Entries when updating customer details in a ticket.
Fixed incorrect Ticket Count on Cards in the IT-Connect System App.
Fixed “Oops” error when adding chats to tickets assigned to a deleted resource.
Fixed incorrect Mailbox Name when sending announcements via DeskDay mail server.
Fixed Chat Display Name Issues when a resource replies to an email notification.
Fixed missing Chat User Avatar and Name in older accounts.
Fixed issue where Deleted Users were still listed for Customer User Managers.
Fixed missing Item Count in the “Items per Page” option of the ticket table.
Removed warning when entering an Email ID in the “To” section of an invoice.
Fixed issue where an Invoice Validation Message appeared after successful creation.
Fixed issue where Chat Messages were still being sent via email server after account deactivation.
Fixed contract issue where selecting “Set as Default” caused unexpected behaviour.
Fixed announcements being sent to all users instead of selected ones.
Fixed “Undefined” issue when switching from Actual to Fixed contract types.
Fixed SLA update issues in Ticket Properties.
Fixed issue where Inactive SSO Users could log in as End-Users.
Fixed Scrolling Issues in ticket descriptions.
Fixed QA Health Fails even after updating Ticket Type and Subtype.
Fixed UI breakdown on the Preview Screen for Announcements.
Fixed incorrect Invoice Amounts when changing between Consolidated and Detailed views.
Fixed incorrect Discount Details for re-subscribed accounts.
Fixed Pagination Issues in Announcements.
Fixed missing Products & Expenses when creating invoices.
Fixed errors when trying to Disconnect NinjaOne for the first time.
Fixed Notification Issues in IT-Connect when a Customer or User was changed.
Fixed sample data not clearing properly on clearing sample data.
Fixed Status Not Changing when creating a new ticket template.
Fixed Long Login Times in certain cases randomly.
Fixed Missing Active Resources in the Create Ticket modal.
Fixed issues with User Creation when an email ID was used as the last name.
Fixed incorrect Audit Log Messages when a schedule is removed from a ticket.
Fixed issue where switching from Monthly to Yearly Subscription retained the monthly code.
Fixed Pinned Ticket Title Not Updating after changes.
Fixed IT-Connect notifications appearing in the System App when a user sends a message from Teams.
Fixed Resend Invite Missing when toggling inactive bulk users to active before activation.
Fixed Auto-Logout Issue when trying to log into IT-Connect system application.