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Kaseya BMS is a capable PSA with strong automated billing, built-in CRM and quoting, and deep integration with the Kaseya IT Complete ecosystem. But for MSPs who want a modern, AI-native service desk without being locked into multi-year contracts, opaque pricing, and a vendor ecosystem that charges separately for documentation and RMM, DeskDay is a more transparent and flexible path forward.
Established all-in-one PSA with billing, CRM, quoting, and inventory; tightly coupled to the Kaseya IT Complete ecosystem (VSA, IT Glue, Datto)
Modern, chat-first, AI-native PSA built for MSPs. Open ecosystem, no lock-in
Small-to-midsize MSPs already running Kaseya VSA or IT Glue who want their billing, ticketing, and quoting in the same vendor family
Growing MSPs that want AI-native features, multi-channel customer support, transparent pricing, and the flexibility to stay or leave on their own terms
BMS Migrate white-glove service handles migration with a dedicated project manager; faster than legacy PSAs but still a structured onboarding process
Same day to a few days with guided onboarding
Rated easy to learn for day-to-day ticketing; some workflows feel dated and require workarounds for non-power users
Clean, modern, speed-focused UI built for fast tech adoption
Quote-based pricing ~$150/user/month (third-party reported); multi-year contract with auto-renewal terms adds real long-term cost beyond the monthly seat
Transparent per-tech pricing from $59/month. Up to 60% lower cost, month-to-month available, no lock-in
Standard Annually
Standard Monthly
Enterprise
Documentation-first queue-based ticketing; tickets created from email, client portal, or auto-pushed from Kaseya VSA RMM alerts; one-click remote access into devices via VSA from within a ticket
Chat-first service desk built for speed and adoption. No separate RMM dependency required
Functional and generally easy for day-to-day ticketing; some reviewers describe the interface as feeling dated, with certain workflows requiring workarounds and a learning curve for non-power users
Clean, modern, speed-focused UI, purpose-built for MSP techs
Lightweight CRM built-in; client accounts, contacts, opportunity tracking; covers MSP account management basics without a full sales CRM
Not yet available; focused on service desk operations
Built-in quoting module with product catalog; integrates with Ingram Micro and Etilize for live distributor pricing; convert quotes to contracts directly
Not yet available
Project and task management included with milestones, task assignments, and time tracking linked to projects and billing
Built-in project management, easy to use
Basic HR module included. Employee records and HR-related tracking; relatively unique among PSA tools
Not available
Inventory management included but rated weak by reviewers. Basic asset tracking without the ability to transfer assets between locations; limited lifecycle and warranty management
Not yet available
No dedicated announcement feature for techs or customers
Native announcements for techs and customers
Email-to-ticket conversion with configurable routing; multiple mailboxes supported; RMM alerts from VSA auto-create tickets
Up to 5 custom support email addresses. Email-to-ticket conversion with configurable routing. RMM alerts auto create tickets
Time tracking with billable/non-billable tagging tied directly to contracts and invoicing; SLA management with escalation policies
Advanced SLA tracking with automated time capture
Consistently the most praised BMS feature. End-to-end automated billing for T&M, fixed-price, recurring services, expense, and product contracts; auto-reconciliation with device/user/license counts from IT Complete; QuickBooks and Xero integration
Contracts and invoicing without heavy setup; recurring invoices, multiple contracts, integrates with QuickBooks and Xero
Granular rule-based automation with no coding or third-party consultants needed; automated remediation from VSA alerts; recurring ticket creation; more customizable than legacy PSAs but no visual canvas builder
Visual, no-code canvas workflow builder; easy to configure for any MSP workflow
AI writing assistance layer: smart reply suggestions, auto-suggested documentation in ticket context; marketed as ~25% productivity improvement; not a full native AI agent
Helena AI built-in from day one; reply drafting, sentiment analysis, intelligent triage, and KB suggestions in one native agent
Limited AI writing suggestions for replies; not a full contextual draft like a dedicated AI agent
AI-powered drafting of ticket replies included
Not available
Available
Not available. Routing is rule-based automation only
Available
Auto-suggested documentation from IT Glue surfaces in ticket context (requires separate IT Glue subscription); not a built-in AI resolution engine
Available. Helena surfaces past resolutions and KB articles in context
Email and web portal; no Microsoft Teams integration for customers; no customer mobile or desktop apps
Email, web, Microsoft Teams, mobile & desktop apps; all included
SAML SSO and MFA included; Entra ID (Azure AD) integration supported
Native SSO for techs and customers (OIDC / SAML 2.0 / JIT)
Self-service customer portal for ticket submission and tracking
Fully branded, ready-to-use portal
Not available; no Teams integration for customer ticket submission or communication
Custom-branded Teams app; critical for Microsoft-first workplaces
No dedicated customer-facing mobile app; portal accessible via mobile browser only
Branded iOS & Android apps for end-users
iOS & Android tech app included; ticket management, time tracking, and field service support
Branded iOS & Android apps for techs
Not available
Branded Windows & Mac apps for end-users
IT Glue integration for documentation (IT Glue is a separate Kaseya product, sold separately); basic internal KB within BMS; auto-suggested IT Glue articles in ticket context when integrated
Built-in KB with AI-powered suggestions via Helena; no separate product needed
No QA module or ticket scoring
Built-in QA scoring across tickets, projects, and timesheets
Out-of-the-box dashboards for ticket volume, billing, and tech performance; reviewers note reporting is limited and API restrictions make external BI tool integrations difficult; correcting invoice errors requires voiding and restarting
Real-time dashboards, QA scoring, SLA insights, and curated analytics included
Native integration with Kaseya VSA; auto-ticket creation from RMM alerts; one-click remote access from ticket; reviewers note the BMS-VSA sync can be finicky and requires frequent resyncs
Integration with NinjaOne RMM, Datto RMM, and N-able N-central available
38+ integrations; Kaseya IT Complete suite (VSA, IT Glue, Datto), QuickBooks, Xero, ConnectBooster, Ingram Micro, Etilize, Entra ID; ecosystem is largely Kaseya-centric
MSP-stack focused: NinjaOne, Level, N-able N-central, Datto RMM, QuickBooks, Xero, Hudu, and more
No published pricing. Sales-only quotes; most deals are multi-year with auto-renewal clauses; public complaints document contracts shifting from 1-year to multi-year, billing for removed licenses, and difficulty exiting; no free trial
Transparent published pricing; month-to-month available; 14-day free trial
BMS Migrate: white-glove migration service with a dedicated project manager; retains historical client data and ensures workflows are configured to best practices, faster than legacy PSA migrations
Guided, self-serve, same-day/week possible
Kaseya support portal; community resources; account management for larger plans
Direct chat, community and email support
Regular product updates across Kaseya IT Complete; BMS roadmap tied to broader Kaseya platform investments
Continuous, feedback-driven updates
