DeskDay October 2024 Product Update Note: Mobile Service Desk, NinjaOne & QuickBooks – Open to all!
As October ushers in crisp air and golden leaves, we’re recapping some of the freshest updates we’ve just launched to make your work smoother and your service even sharper. From mobile support on the go to expanded integrations, these upgrades are designed to boost your MSP’s efficiency and client satisfaction alike.
Mobile Service Desk App – Take Support Anywhere!
No more being tied to the desk! Our new Mobile Service Desk app is now available, giving techs the flexibility to manage tickets and deliver support wherever they are. Perfect for quick resolutions and enhanced customer service, the app keeps you connected on the go, ensuring faster responses and increased client satisfaction.
NinjaOne Integration (Beta) – Open to All!
Our popular integration with NinjaOne (Beta) is now accessible to every DeskDay customer. This feature lets you automate ticket creation from system alerts and access client devices directly from DeskDay. Centralized alert management and streamlined troubleshooting mean less downtime for your clients and more time for your team.
Make billing easy with our new QuickBooks integration, now live! Connect QuickBooks to DeskDay and simplify invoicing with auto-generated entries. This enhancement is designed to eliminate manual billing errors and keep finances in order, so you can stay focused on delivering great service without the hassle.
Additional Updates and Enhancements
Updated notification content to align across all the available channels.
Added the option to edit invoices that have already been sent.
Introduced a “Notify Me” button for available integrations.
Updated the privileged user badge and gradient border on the user overview page.
Added a logout button for expired Admin resource accounts.
Restricted “New” status for tickets/projects/tasks to newly added items only.
Disabled ‘Lock Account’ button for non-activated resource accounts.
Ensured invoice IDs are unique across an MSP.
Added toaster notification for inactive users attempting to log into the IT-Connect.
Ensured customer names are unique during updates.
Added currency symbols to price/amount fields in the product and expense modals in billing configurations.
Added toaster notification for scheduled connections with tech.
Added toaster notification for product additions.
Added currency symbols in the invoice table list.
Added toaster notification when updating an expense.
Updated required field validation messages on the tax configuration page.
Made the description field optional for creating tickets.
Added a character limit for the Tax label field.
Bugs Fixed
Resolved issues with time entries in reopened tasks under the “Ready to Bill” section.
Fixed message notification errors when a chat is initiated by a customer user.
Addressed issues with invoice amounts when editing invoices and adding tax.
Resolved issue with creating invoices with a zero amount.
Removed empty rows being added to invoices from the “Ready to Bill” section.
Fixed UI issues in the “View More Details” drawer in tickets.
Resolved issue with changing ticket status while the timer is running.
Fixed problem with generating invoices after adding a template in “Ready to Bill.”
Addressed getting errors when resetting passwords with previously used passwords.
Resolved issues with reopening tickets whose invoices were saved as drafts.
Fixed issue with toaster notifications when deleting a sample user.
Resolved issue preventing updates to templates in billing settings.
Fixed the “Invoice ID already exists” issue occurring randomly on older accounts.
Fixed issue with truncating initial zeros in autogenerated invoice numbers.
Resolved issues with updating billing settings in the control center.
Fixed the “Forgot Password” link appearing for non-activated MSP accounts in production.
Addressed issue when selecting all checkboxes and trying to delete all customer users.
Fixed chat issues in pinned tickets.
Resolved duplicate timers appearing in the Watchlist.
Fixed issues with activating users through the resend activation link.
Resolved automatic update issues for the customer’s primary contact in customer details.
Blocked reset password emails for inactive resources.
Fixed ticket update issues for reopening tickets with feedback.
Resolved “Error while updating” when entering long addresses in the subscription.
Fixed UI issues in the “Others” section of invoice contacts within the customer modal.
Resolved issues with adding users to “Others” in invoice contacts in Billing and Invoice.
Fixed problems updating contact numbers in the customer site creation form.
Fixed the “Oops, the task doesn’t exist” error when opening sample task notifications.
Fixed issue with non-billable time entries appearing in the “Ready to Bill” section.
Resolved problems where non-billable status showed for billable items.
Addressed duplication issues in the “Ready to Bill” section when reopening tasks.
Fixed invoice total discrepancies when switching from the default template to another one.
Resolved issues editing time entries on tickets in billing services.
Fixed errors when creating invoices using the summarized template.
Resolved issues with detailed type invoices during the generation and saving process.
Fixed missing mail body and subject in the detailed template for sending invoices.
Fixed issues with hybrid work types and senior technician roles on invoices.
Resolved problems where contracts were saved with empty spaces.
Fixed issues with changing contracts in tickets not reflecting in “Ready to Bill.”
Addressed issues when changing customers in tickets.
Fixed billing address not displaying for accounts owner on billing address.