Pax8 integration is now in Private Beta! Request early access
Team DeskDay Team DeskDay
October was one of our biggest months yet. This release brings a Pax8 integration in Private Beta, moves Stripe to General Availability, and gives you much more control over contracts and recurring invoices. On the service desk, you get new ways to keep noise out of your queue, cleaner ticket boards, and first-response SLAs that track real technician replies.
What’s new
Bring your Pax8 subscriptions into DeskDay billing.
Map Pax8 customers and subscriptions to DeskDay, keep billing in sync, and link subscriptions to recurring invoices. The integration is now available in Private Beta.
Bill the way your agreements are actually written.
Add multiple billing line items to a single contract and bill by quantity, so per-seat and fixed-fee agreements live in one place.
Set it up once and stop rebuilding invoices every month.
Create flexible recurring invoice schedules, link them to contracts, include time entries automatically, and choose a primary invoice.
Keep noise out of your ticket queue.
Block incoming emails, or process them silently, based on email address, domain, or subject keywords.
Automated replies no longer count as a first response.
The first-response SLA timer now keeps running until a technician sends a public reply, so your SLA reports show how fast your team actually responds.
Talk instead of type.
Use voice-to-text when you send messages or add ticket notes, so you can capture details without typing.
Enhancements
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